Contact Center Representative (Incl. Selling) jobs in Wasilla, AK

Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Service Delivery Specialist I - Contact Center
  • ALASKA COMMUNICATIONS SYSTEMS HOLDINGS INC
  • Anchorage, AK FULL_TIME
  • Service Delivery Specialist's (SDS’s) primary duties are to focus on the efficient and accurate completion of work required to ensure customer service once the sale has been made. Provide support to sales staff, engineering, and field services. Interact with ACS customers to determine and recommend devices and services that meet the customer's needs.

    Reasonable Accommodations Statement

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    Examples of Job Duties

    Prepare Orders for Field/CO Presentation.

    Clear and close troubles and orders through all associated applications including billing.

    Email inquiries for order or trouble scope and follow through to completion.

    Provision service orders to switch customers between exchange carriers for Local & Wireless Number Portability.

    Process service orders using computer-based billing and facility record systems.

    Perform record maintenance and research duties associated with “911” records and address research functions.

    Service Delay Order creation for service relief through multiple departments.

    Examine workflow systems for order completeness and accuracy of weekly and monthly reporting.

    Perform record research provides guidance and support to internal and external customers.

    Provide helpdesk assistance to internal customers.

    Create reports and complete audits as required.

    Provide training and mentoring of new individuals to the team.

    Other duties as assigned.

    Minimum Qualifications Required

    Must have a high school diploma. A minimum of two years of customer service experience including order preparation and processing. Analytical skills are shown in processing information and entering data into a computer-based records system with at least one year of experience using computers and computer software applications.

    Certifications and Licenses Required

    Some levels may require you to possess and maintain an Alaska Drivers License.

    Additional Job Requirements

    External applicants must successfully pass a pre-employment suitability assessment and drug test.

    Must successfully complete a pre-employment Data Entry test with 5500 keystrokes per hour with 10% or less error rate or type 33 words per minute.

  • 9 Days Ago

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Call Center Representative
  • Mac Federal Credit Union
  • Wasilla, AK FULL_TIME
  • TITLE: Call Center Representative IREPORTS TO: Call Center Supervisor/Branch ManagerPurpose:Provide information and customer service concerning the credit union and its products and services to credit...
  • 8 Days Ago

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Pool Call Center representative work from home
  • RICK'S POOL SERVICE
  • Anchorage, AK FULL_TIME
  • Residential Pool Maintenance Technician Hours: Full Time, Monday-Friday, 7:30AM Start Time, Excellent Work/Life Balance! Signing Bonus: $250 after 60 Days Training Pay: $15/Hour Full Time Pay: From $6...
  • 24 Days Ago

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SOC Lead Family Contact (Behavioral Health)
  • Yukon Kuskokwim Health Corporation
  • Bethel, AK FULL_TIME
  • SOC Lead Family Contact (Behavioral Health) Department Behavioral Health Location Bethel Employment Duration 80 Full time SOC Lead Family Contact (Behavioral Health) Department Behavioral Health Locat...
  • 1 Month Ago

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Luthier guitar center
  • Guitar Center
  • Anchorage, AK FULL_TIME
  • Why Guitar Center? Here’s just some of the rewards : For our employees who are musicians we offer the unique opportunity of gig leave take time off to share your music with the world and return to you...
  • 1 Day Ago

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Lead Operator Central Heat Plant *CONTINGENT UPON CONTACT AWARD
  • Tlingit Haida Tribal Business Corporation
  • Kodiak, AK FULL_TIME
  • *****POSITION CONTINGENT UPON CONTRACT AWARD*****Subsidiary:KIRA Training ServicesJob Title:Lead Operator Central Heat Plant (CHP)Job Location:Kodiak, AKLabor Category:Non-Exempt / CBA (Union)Clearanc...
  • 28 Days Ago

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0 Contact Center Representative (Incl. Selling) jobs found in Wasilla, AK area

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Sales Account Advisor
  • WFN Team Indus US Test Client 2
  • Anchorage, AK
  • Job Description Job Description Our Company We manage the online marketing and web visibility for over 15,000 profession...
  • 3/29/2024 12:00:00 AM

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Call Taker
  • City of Wasilla, AK
  • Wasilla, AK
  • Salary: $25.65 Hourly Location : Wasilla, AK Job Type: Full-Time Job Number: FY2024-00002 Department: MATCOM Dispatch Ce...
  • 3/29/2024 12:00:00 AM

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Patient Resource Specialist (Remote)
  • Careerbuilder
  • Wasilla, AK
  • Become a Patient Resource Specialist Make a difference while working from home as a Patient Resource Specialist As a Pat...
  • 3/29/2024 12:00:00 AM

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Licensed Practical Nurse (LPN)
  • Prestige Care Inc.
  • Chugiak, AK
  • What does the Licensed Practical Nurse do?: Ever wanted to work in an environment where you get to know your patients (w...
  • 3/29/2024 12:00:00 AM

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Licensed Practical Nurse (LPN)
  • Prestige Care Inc.
  • Eagle River, AK
  • What does the Licensed Practical Nurse do?: Ever wanted to work in an environment where you get to know your patients (w...
  • 3/29/2024 12:00:00 AM

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Licensed Practical Nurse (LPN)
  • Prestige Care, Inc.
  • Chugiak, AK
  • What does the Licensed Practical Nurse do?: Ever wanted to work in an environment where you get to know your patients (w...
  • 3/28/2024 12:00:00 AM

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Customer Care Specialist
  • Aurora Military Housing
  • Anchorage, AK
  • Job Description Job Description Job Summary: Aurora Military Housing, a leader in the real estate development, construct...
  • 3/27/2024 12:00:00 AM

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Receptionist/Call Center Agent
  • Alaska Behavioral Health
  • Anchorage, AK
  • Job Description Job Description Receptionist/Call Center Agent |Alaska Behavioral Health Administrative Team Who We Are ...
  • 3/27/2024 12:00:00 AM

Wasilla is a city in Matanuska-Susitna Borough, United States and the sixth-largest city in Alaska. It is located on the northern point of Cook Inlet in the Matanuska-Susitna Valley of the southcentral part of the state. The city's population was 7,831 at the 2010 census, up from 5,469 in 2000. Estimates in 2016 put the population at roughly 9,748. Wasilla is the largest city in the borough and a part of the Anchorage metropolitan area, which had an estimated population of 396,142 in 2013. Established at the intersection of the Alaska Railroad and Old Carle Wagon Road, the city prospered at th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$38,598 to $54,122
Wasilla, Alaska area prices
were up 2.8% from a year ago