Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
JOB DESCRIPTION
Let's Grow Together
Our mission is to live our at your side promise and simplify and enrich the lives of our customers, employees, and communities.
At your side" is more than a slogan to us; it’s the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next.
We're committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education.
Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we’ll be at your side every step of the way.
The Call Center Representative, Order Management provides support for Brother Direct by answering inquiries about Brother products specifications, accessories, compatibility, and place orders for customers.
This role also supports calls and escalations for customer warranty exchange Orders and service requests for BMG (Brother Machine Group) and BMS (Brother Mobile Solutions) products using S4 and Oracle Service Cloud (OSVC).
This role communicates with customers through phone and email entering data in Oracle Service Cloud (OSVC).
WHAT YOU’LL DO
Customer Service Order Management
Call Center Quality and KPIs
Improve Call Center Job and Business Knowledge
ABOUT OUR IDEAL CANDIDATE
Education
High School Diploma (or G.E.D.)
Experience
Minimum 3 years of a combination of relevant experience spanning in fielding inbound customer calls, interfacing directly with customers to resolve issues, and customer order entry in a call center environment
Software / Technical Skills
Other Skills / Knowledge / Abilities
ADDITIONAL DETAILS FOR THIS ROLE
This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers. #LI-Hybrid
Details are available at
WHAT WE OFFER OUR EMPLOYEES
At Brother USA, we believe in investing in our employees and providing them with an environment that fosters growth, creativity, and a healthy work-life balance.
Here are some of the benefits of working with us :
Learn more about our benefits :
Learn more about life at Brother :
Last updated : 2024-04-18