Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
The primary responsibility of our Contact Representatives is to provide over-the-phone assistance to individuals with past due balances with our clients. You will assist customers with a wide range of issues, including answering questions related to all aspects of collections and providing solutions to satisfy customer and client needs. This role requires the ability to work with a variety of internal and external business partners to resolve balances as quickly as possible.
Our Contact Representatives participate in a generous monthly bonus incentive plan, weekly and/or monthly contests for prizes, team-building outings, luncheons, and more!
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RMS is a smoke-free/drug-free workplace.
RMS is an equal opportunity employer. All qualified applicants will receive considerations for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, generic information, national origin, disability, or veteran status.
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