Contact Center Representative (Incl. Selling) jobs in Richmond, VA

Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Representative
  • I O, Inc.
  • Midlothian, VA FULL_TIME
  • The primary responsibility of our Contact Representatives is to provide over-the-phone assistance to individuals with past due balances with our clients. You will assist customers with a wide range of issues, including answering questions related to all aspects of collections and providing solutions to satisfy customer and client needs. This role requires the ability to work with a variety of internal and external business partners to resolve balances as quickly as possible. 

     

    Our Contact Representatives participate in a generous monthly bonus incentive plan, weekly and/or monthly contests for prizes, team-building outings, luncheons, and more! 

     

    Duties and Responsibilities:

    • Answer inbound calls and make outbound calls to handle account-related concerns and recommend optimal solutions.
    • Answer consumer questions regarding the past due balances.
    • Identify barriers and propose resolutions.
    • Provide excellent customer service to promote client/customer relationship.
    • Collect and process credit card payments, set up payment plans and follow up on accounts.
    • Properly document all activity in collections system.
    • Assist other contact representatives and coworkers, as needed. 

     

    Qualifications:

    • Call Center Experience (Preferred)
    • Excellent verbal communication skills.
    • Ability to learn new systems/programs.
    • Attention to detail and ability to work in a fast-paced environment.
    • Excellent time management skills with ability to meet deadlines.
    • Critical thinking skills. 
    • Bilingual is a plus, but not necessary. 

     

    Competencies:

    • Adaptability
    • Attendance/Punctuality
    • Dependability
    • Initiative
    • Safety and Security
    • Teamwork
    • Quality

     

    Education:

    • High School Diploma or equivalent 

     

    Physical Setting:

    • Call center
    • Opportunity to work from home.

     

    Benefits:

    • 401(k)
    • 401(k) matching
    • AD&D insurance
    • Dental Insurance
    • Disability insurance
    • Employee assistance program
    • Flexible schedule
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance
    • Work from home

     

    RMS is a smoke-free/drug-free workplace.

     

    RMS is an equal opportunity employer. All qualified applicants will receive considerations for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, generic information, national origin, disability, or veteran status. 

  • 17 Days Ago

A
Contact Center Specialist I
  • Argent Federal Credit Union
  • Chesterfield, VA FULL_TIME
  • At Argent Credit Union, we are dedicated to being our members’ trusted financial partner and we are committed to the well-being of our community. Every team member strives to fulfill these goals daily...
  • 1 Month Ago

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Director Contact Center AI Workflow Development
  • Chippenham Hospital
  • Richmond, VA FULL_TIME
  • This position is incentive eligible. Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Director Contact Center opening with Work...
  • 4 Days Ago

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Call Center Representative Office
  • Epic Personnel Partners, LLC
  • Richmond, VA FULL_TIME
  • Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join our t...
  • 3 Days Ago

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Business Development Center Representative
  • Hart Nissan
  • Mechanicsville, VA FULL_TIME
  • Business Development Center Representatives Hart Nissan, located in Mechanicsville VA (Minutes from Richmond) is in search of Business Development Center (BDC) candidates. Our successful BDC utilizes ...
  • 5 Days Ago

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Call Center Representative
  • JLL
  • Richmond, VA FULL_TIME
  • Job Description SummaryProvide excellent customer service while receiving incoming calls, email and web requests from a variety of geographically dispersed facilities.Key Elements and Essential TasksA...
  • 11 Days Ago

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0 Contact Center Representative (Incl. Selling) jobs found in Richmond, VA area

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Technical Customer Experience Representative (Starting at $18 per hour, hybrid/mostly work at home)
  • SimpliSafe
  • Richmond, VA
  • About SimpliSafe We're a high-tech home security company that's passionate about protecting the life you've built. So, w...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Koalafi
  • Richmond, VA
  • **Customer Service Representative** at Koalafi Richmond, VA **Customer Service Representative** **About Koalafi** **Abou...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Phfewic
  • Richmond, VA
  • ** Customer Service Representative** **Job Category****:** Program Positions **Requisition Number****:** CUSTO02958 Show...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Kepro Inc.
  • Richmond, VA
  • **Description** Kepro is a rapidly growing national quality improvement and care management organization. We work to ens...
  • 3/27/2024 12:00:00 AM

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Client Experience Associate
  • Commonwealth Retirement Advisors
  • Richmond, VA
  • Our Mission: At our core, we are more than just a wealth management firm. We are a dedicated team committed to fostering...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Michael & Son Services
  • Richmond, VA
  • Job Description Job Description Michael and Son Services has been in business since 1976. Our mission is to exceed our c...
  • 3/27/2024 12:00:00 AM

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Customer Support Representative
  • Petal Card, Inc.
  • Richmond, VA
  • **Customer Support Representative** Richmond, VA / Operations - Richmond, VA / Full-Time **The Petal mission** Petals mi...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • FastSigns
  • Richmond, VA
  • Do your friends and co-workers refer to you as a people person? Do you enjoy working with people? Do you enjoy helping p...
  • 3/24/2024 12:00:00 AM

Richmond (/ˈrɪtʃmənd/) is the capital of the Commonwealth of Virginia in the United States. It is the center of the Richmond Metropolitan Statistical Area (MSA) and the Greater Richmond Region. Richmond was incorporated in 1742 and has been an independent city since 1871. As of the 2010 census, the city's population was 204,214; in 2016, the population was estimated to be 223,170, making Richmond the fourth-most populous city in Virginia. The Richmond Metropolitan Area has a population of 1,260,029, the third-most populous metro in the state. Richmond is located at the fall line of the James R...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$34,750 to $48,726
Richmond, Virginia area prices
were up 1.2% from a year ago