Contact Center Representative (Incl. Selling) jobs in Reno, NV

Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Bilingual Call Center Representative
  • Ascensus
  • Reno, NV FULL_TIME
  • Ascensus is the largest independent retirement and college savings services provider in the United States, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need future associates who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you! 

    *****Hired Call Center associates are NOT permitted to work outside of the US, and MUST be present for all of training classes. *****

    In addition to submitting an application, completion of a PC Assessment is required. This will be emailed to qualified candidates. You must complete both to be considered.

    Pay: $19 per hour

    Available Shifts:

    9:00am - 5:30pm EST

    9:30am - 6:00pm EST

    10:00am - 6:30pm EST

    10:30am - 7:00pm EST

    The first 3-4 weeks consist of training from 10:00am to 6:30pm EST.

    The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams. Service center teams are accountable for servicing 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans. They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests, provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices.

    Essential Functions

    Movement between service center roles, described above may take place to support business needs and  seasonal volume, throughout the year. Training would be provided, prior to any movement to support a new product. The requirements listed are representative of the knowledge, skills, and/or ability required. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Below functions are across all roles.

    • Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner.

    • Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner. Meet department and individual service levels and quality goals and support department business objectives. Proactively engage participants, anticipate their needs, offer assistance and solutions.

    • Process financial and non-financial transactions timely and accurate.

    • Demonstrate flexibility and team-orientation.

    • Comply with plan document provisions, regulations, guidelines and company procedures. Maintain confidentiality and keep department, client and participant HIPAA compliant. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

    Required Education and Experience

    • Completing AND passing PC assessment required.

    • High school diploma or GED, and further applicable education or equivalent experience.

    • Bilingual (English/Spanish) required

    • 1 years of experience within a client service setting within financial services preferred

    • Knowledge of tax-advantaged accounts and benefit plans, insurance, and/or claims or payments, preferred.

    • Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.

    • Ability to handle stressful situations regarding urgent customer needs. Advanced proficiency with Excel and database applications, including formatting and formulas.

    • Computer proficiency is required

    •  Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fraction and decimals, and calculate percentages. 

    • Excellent listening, verbal and written skills

    • Detail oriented, flexible, and self-motivated

    Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

  • 8 Days Ago

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Call Center Representative
  • Gainwell Technologies LLC
  • Reno, NV FULL_TIME
  • Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have ...
  • 1 Month Ago

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Member Resource Center Representative
  • Greater Nevada Credit Union
  • Reno, NV FULL_TIME
  • Overview Greater Nevada Credit Union is looking for a dedicated team player with a passion for Helping More People Live Greater! About The Position: Member Resource Center Representatives are responsi...
  • 2 Months Ago

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Access Center Representative I - Temporary
  • Tahoe Forest Health System
  • Truckee, CA TEMPORARY
  • Bargaining Unit: EA Rate of Pay: $25.15/hour DOE Summary Serves as the primary point of contact for the community calling the District for a wide variety of questions and information requests. Answers...
  • 13 Days Ago

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Senior Member Resource Center Representative
  • Greater Nevada Credit Union
  • Reno, NV FULL_TIME
  • Overview Greater Nevada Credit Union is looking for a Senior Member Resource Center Representative with a passion for Helping More People Live Greater. About The Position: The Senior Member Resource C...
  • Just Posted

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HVAC Selling Technician
  • Legacy Air
  • Reno, NV FULL_TIME
  • Overview Legacy Air is under new management and looking for a Service and Sales Technician! Why Join THIS Team: Company truck, gas card, tablet and uniform Medical, Prescription, Dental, Vision, Group...
  • 17 Days Ago

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0 Contact Center Representative (Incl. Selling) jobs found in Reno, NV area

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COMMUNICATIONS CALL TAKER
  • Washoe County, NV
  • Reno, NV
  • Salary: $55,265.60 - $71,843.20 Annually Location : Reno, NV Job Type: Full Time Job Number: 60018728 (03/2024) Departme...
  • 3/28/2024 12:00:00 AM

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Electrical Hardware Engineer
  • Horiba Instruments
  • Reno, NV
  • Job Description Job Description Are you looking for an exciting career in the semiconductor industry? HORIBA has kept it...
  • 3/28/2024 12:00:00 AM

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Bilingual Call Center Representative
  • Ascensus
  • Reno, NV
  • Ascensus is the largest independent retirement and college savings services provider in the United States, helping milli...
  • 3/27/2024 12:00:00 AM

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Sunnyside Greeters / Logo
  • T S Restaurants
  • Tahoe City, CA
  • We are looking for skilled GREETERS to join the Sunnyside Resorts team! The starting rate is $16.00/hr plus tips (The co...
  • 3/27/2024 12:00:00 AM

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Field Based Community Health Worker
  • UnitedHealthcare
  • Reno, NV
  • At UnitedHealthcare, were simplifying the health care experience, creating healthier communities and removing barriers t...
  • 3/27/2024 12:00:00 AM

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Sales Consultant (B2B Outside Sales)
  • Talus Pay
  • Reno, NV
  • Calling All B2B SALES Entrepreneurs! Talus Pay is an end-to-end payments solution provider on a mission to change the pa...
  • 3/27/2024 12:00:00 AM

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Slitter Assistant - 2nd/3rd Shifts - Reno, NV
  • Garlock Printing
  • Reno, NV
  • Job Description Job Description About Us For more than three decades, the Garlock™ name has embodied the highest standar...
  • 3/27/2024 12:00:00 AM

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Senior Premier Relationship Manager (Licensed)- Reno/South Lake Tahoe
  • BMO Financial Group
  • Reno, NV
  • As a Licensed Premier Relationship Manager at BMO Harris Bank, you will: + Enjoy the autonomy to proactively manage and ...
  • 3/26/2024 12:00:00 AM

Reno (/ˈriːnoʊ/ REE-noh) is a city in the U.S. state of Nevada, located in the northwestern part of the state, approximately 22 miles (35 km) from Lake Tahoe. Known as "The Biggest Little City in the World", Reno is known for its casino industry. It is the county seat of Washoe County. The city sits in a high desert at the foot of the Sierra Nevada and its downtown area (along with Sparks) occupies a valley informally known as the Truckee Meadows. The city is named after Union Major General Jesse L. Reno, who was killed in action at the Battle of South Mountain on Fox's Gap. Reno, with an esti...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$35,509 to $49,791
Reno, Nevada area prices
were up 2.5% from a year ago