Contact Center Representative (Incl. Selling) jobs in Lincoln, NE

Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Account Services Representative II - Life and Annuity Contact Center
  • Zinnia
  • Lincoln, NE FULL_TIME
  • WHO WE ARE:

    Building on its rich heritage, Zinnia is transforming the way life and annuity products are created, sold, and administered – from lead to origination to claims – through Zinnia Open Insurance. We're addressing the new realities of the marketplace, and we understand what consumers want and deserve: a great experience from the moment they consider these products until their policies pay out.

    Zinnia Open Insurance is advanced data-driven technology that accelerates innovation, enables unrivaled speed-to-market, deepens relationships with policyholders, and empowers better risk-based outcomes. Open transforms the end-to-end experience to make everything faster, more transparent, and more collaborative for consumers, carriers, and advisors. Zinnia is a new tech company, but we're not new to insurance. We're L&A experts and technology innovators building Open Insurance to power exceptional experiences that evolve ahead of the marketplace. We're Zinnia. And we're Open. Join us, and experience Life, More Open.

    WHO YOU ARE:

    As an Account Services Representative II you are a customer service professional specializing in Annuity and Life Products with effective oral, written, and interpersonal communication skills. You have a desire to grow personally and professionally with an aptitude for advancement. You enjoy working effectively with your teammates and enjoy developing relationships with clients and customers by becoming a dedicated resource.

    WHAT YOU'LL DO:

    The Account Service Representative will be responsible for providing customers and sales representatives with high quality, individualized phone support, processing requests for information, and conducting research and analysis to ensure successful outcomes when complexities arise. Representatives must deliver accurate and prompt resolution of any issues that arise, and relay necessary information to the customers, sales representatives, or client by both verbal and written communication.

    • Answers incoming calls and completes outgoing calls as needed
    • Calls include answering customer questions and providing comprehensive customer support
    • Accurately and timely completion of service requests related to contract level transactions and providing confirmation of contract level information
    • Researches and analyzes issues to ensure successful outcomes and or resolution
    • Develops relationships with clients and customers by becoming a dedicated resource
    • Ensures high quality and consistency to customers by processing and servicing
    • Develops broad understanding of products, services, policies, procedures, regulations, and laws for effective service delivery
    • Contract level service requests include initial contract applications, billings, purchases, transfers, redemptions, claims, and other financial and non-financial transactions and elections available

    WHAT YOU'LL NEED:

    • High school diploma or equivalent required, college degree preferred
    • 2 to 4 years' experience financial services experience specializing in Annuity and Life Products
    • 2 to 4 years call center experience
    • Work history which demonstrates personal growth and aptitude for advancement
    • Strong PC and keyboarding skills and the ability to use Microsoft Office products and auxiliary equipment and software
    • Requires strong organizational skills and attention to detail
    • Excellent communication skills both oral and written
    • Self-motivated individual who is results and customer service oriented, with demonstrated organizational and time management skills
    • Incumbents must be able to work required overtime

    WHAT'S IN IT FOR YOU?

    Zinnia offers excellent career progression and competitive compensation with the goal of retaining and growing talented team members. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual's skills, education, experience, training, and geographic location. We offer great benefits, including health/dental insurance, parental leave, profit sharing, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We're looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

  • 10 Days Ago

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Contact Center Consultant- BILINGUAL A PLUS!!
  • Liberty First Credit Union
  • Lincoln, NE FULL_TIME
  • Would you enjoy working as part of a committed team which helps people solve problems? Is your goal to provide a high degree of customer satisfaction and be rewarded for your efforts? Then this might ...
  • 14 Days Ago

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"Lunch Time Shift" Team Member $12 - $15 incl Tips
  • Firehouse Subs | TLM Enterprises LLC
  • Lincoln, NE FULL_TIME
  • We are currently looking for passionate Lunch Time team Members to join our team! We are hiring for FULL- and PART-TIME positions!The Team Members are on their feet for the majority of the shift while...
  • 10 Days Ago

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Call center representative
  • Zelle HR Solutions
  • Lincoln, NE FULL_TIME
  • Responsibilities include : Identify customer needs and effectively clarify information Provides a high level of personalized service to exceed standards Build and maintain sustainable relationships wi...
  • 1 Day Ago

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Call Center Representative
  • Zelle Human Resource Solutions
  • Lincoln, NE FULL_TIME
  • Job Description Job Description Zelle HR Solutions is looking for a Call Center Representative to join a team-oriented company in Lincoln, NE. If you enjoy working in an amazing culture with driven pe...
  • 4 Days Ago

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Call center representative
  • Zelle HR Solutions
  • Walton, NE FULL_TIME
  • Zelle HR Solutions is looking for a Call Center Representative to join a team-oriented company in Lincoln, NE. If you enjoy working in an amazing culture with driven people, this position is for you! ...
  • 4 Days Ago

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0 Contact Center Representative (Incl. Selling) jobs found in Lincoln, NE area

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Client Service Representative - Financial Office - Lincoln, NE
  • Aesplacement
  • Lincoln, NE
  • **Position:** Client Service Representative - Financial Office - Lincoln, NE **Location:** Lincoln, NE **Job Id:** 2003 ...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Remote (Ultimate Medical Academy Grads Only)
  • Concentrix
  • Lincoln, NE
  • Job Title: Customer Service Representative - Remote (Ultimate Medical Academy Grads Only) Job Description This requisiti...
  • 3/27/2024 12:00:00 AM

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Warranty Clerk
  • Camping World
  • Lincoln, NE
  • Job Description Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is Ame...
  • 3/27/2024 12:00:00 AM

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ABA Operations Manager
  • Behaven Kids
  • Lincoln, NE
  • Job Description Job Description Overview: The ABA Operations Manager will lead and coordinate a team of managers, overse...
  • 3/27/2024 12:00:00 AM

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Junior IT Service Technician
  • Govcio LLC
  • Lincoln, NE
  • Overview: GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. Th...
  • 3/26/2024 12:00:00 AM

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Phlebotomist II
  • Spectraforce Technologies Inc
  • Lincoln, NE
  • Job Title: Phlebotomist II Duration: 3 months Location: Lincoln NE 68516 Pay rate starts from $25 per hr. (Negotiable) S...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative - Seasonal (Remote)
  • Concentrix
  • Lincoln, NE
  • Job Title: Customer Service Representative - Seasonal (Remote) Job Description **JOB DESCRIPTION** The Customer Service ...
  • 3/25/2024 12:00:00 AM

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Scattered Leasing Advisor
  • CENTURY SALES AND MANAGEMENT LLC
  • Lincoln, NE
  • Job Description Job Description Help our applicants find their new homes! Do you enjoy meeting new people? Do you have a...
  • 3/25/2024 12:00:00 AM

Lincoln is the capital of the U.S. state of Nebraska and the county seat of Lancaster County. The city covers 94.267 square miles (244.150 km2) with a population of 284,736 in 2017. It is the second-most populous city in Nebraska and the 71st-largest in the United States. The city is the economic and cultural anchor of a substantially larger metropolitan area in the southeastern part of the state called the Lincoln Metropolitan and Lincoln-Beatrice Combined Statistical Areas. The statistical area is home to 353,120 people, making it the 106th-largest combined statistical area in the United ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$32,966 to $46,224
Lincoln, Nebraska area prices
were up 0.8% from a year ago