Contact Center Representative (Incl. Selling) jobs in Huntington, WV

Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact center associate
  • WesBanco Bank, Inc.
  • Ironton, OH FULL_TIME
  • Requirements

    High school diploma or GED.

    Minimum of one year of banking or financial services in a customer service role preferred.

    Previous contact center experience preferred

    Job Description

    This position will work the following alternate shift :

    SUMMARY :

    The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving inbound customer requests related to bank products and services.

    Often the primary interaction a customer may have with the bank for support. Provides professional and courteous customer support.

    Customer inquiries are expected to be responded to and resolved within established department service levels.

    CUSTOMER SERVICE SKILLS :

    Willingness to provide a level of service which will clearly differentiate us from our competitors.

    Able to build and retain customer relationships against competition.

    Accepts ownership of the customer request and follows it through to resolution.

    Able to identify customer concerns or needs, resolve the inquiry or recommend best solution, expedite the correction or adjustment and follow up to ensure resolution.

    Partners with other departments to reach mutually satisfactory resolution of customer issues and to identify processes or procedures that can be changed to improve future customer experiences.

    INTERPERSONAL SKILLS :

    Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

    Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

    Ability to work under pressure.

    Ability to be collaborative with co-workers and employees. Team player with a positive outlook.

    Ability to maintain confidentiality.

    ESSENTIAL DUTIES AND RESPONSIBILITIES :

    Learns and maintains knowledge of deposit, loan and digital banking services and other banking products.

    Consistently meets or exceeds agent metric standards for calls handled, adherence to schedule, ready / not ready time and customer satisfaction.

    Provides customer service via various communication channels (phone, chat and email).

    Quickly and accurately assesses the urgency of customer requests and prioritize accordingly.

    Quickly resolves customer issues and complaints involving both confidential and financial information.

    Serves as liaison between customers and other bank departments and vendors.

    Provides the bank with continual feedback about the usability of our services based on customer interactions.

    Performs general clerical duties and operates various departmental equipment, file, answer phones, take messages, and handle detail work.

    May be assigned other job duties and or responsibilities with or without prior notice.

    OTHER REQUIREMENTS :

    Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.

    You will also be expected to complete all assigned compliance training in a timely manner.

    Ability to use a personal computer with experience using Microsoft Office products, web browsers and operating systems.

    Ability to type with speed and accuracy.

    Able to operate standard office equipment, including phones, computer and peripherals.

    Strong organizational and prioritizing skills.

    Strong time management skills.

    Able to multi-task in a fast-paced environment.

    Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed.

    Ability to work outside of normal banking hours.

    Ability to work independently.

    Last updated : 2024-03-02

  • 23 Days Ago

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Call Center Representative
  • OVP Health
  • Huntington, WV FULL_TIME
  • Primary Function/General Purpose of Position Four major functions of the Call Center Representative (CCR) are patient appointment scheduling, Pre-Authorization of Insurance, Collection of Co-Pays and ...
  • 1 Month Ago

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Client Service Representative
  • Guardian Animal Medical Center
  • Flatwoods, KY PART_TIME,FULL_TIME
  • Are you an experienced Customer Service Representative who happens to LOVE animals? If your job search is motivated by the desire to make a meaningful difference with your career, come use your top-no...
  • Just Posted

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Patient Account Representative (Full Time) 8219
  • St Marys Medical Center
  • Huntington, WV FULL_TIME
  • Under the direction of the Non Governmental/Governmental Operations Supervisor, the Patient Accounts Supervisor, the Manager of Patient Accounts, the Director of Business Services or Authorized design...
  • 1 Month Ago

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Patient Service Representative - Marshall Health Physician Referral Center
  • Marshall Health
  • Huntington, WV FULL_TIME
  • Job Responsibilities: Acts as a liaison between Marshall Health and referring provider offices and/or their staff regarding referrals and new patient appointments. Completes patient entry process to i...
  • 2 Days Ago

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Fitness Center/Tanning Supervisor
  • Warehouse Fitness Center LLC
  • Gallipolis, OH PART_TIME,FULL_TIME
  • ```Duties```- Oversee the daily operations of the fitness facility, capable of cleaning and consistently ensuring a clean and safe environment for members and staff.- Provide excellent customer servic...
  • 8 Days Ago

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0 Contact Center Representative (Incl. Selling) jobs found in Huntington, WV area

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Material Handler Supervisor
  • Trulieve
  • Lesage, WV
  • "Trulieve Grows One Patient at a Time" If you have an interest in being part of one of the fastest growing industries in...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Qonten
  • Huntington, WV
  • **Customer Service Representative** - | Fri, 04 Mar 2022 22:20:29 GMT In the process, youll develop experience with a br...
  • 3/27/2024 12:00:00 AM

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Sales and Management Intern
  • Buckle LLC
  • Barboursville, WV
  • Summary The Sales and Management Intern position's primary responsibility is to fulfill our mission statement, "to creat...
  • 3/27/2024 12:00:00 AM

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Correctional Officer
  • West Virginia Division of Corrections and Rehabilitation
  • Barboursville, WV
  • Correctional Officer Pay Rate: $40,000 - $53,000 The State of West Virginia is hiring for three jobs: Correctional Offic...
  • 3/26/2024 12:00:00 AM

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Parts Specialist
  • O'Reilly Auto Parts
  • Huntington, WV
  • The Parts Specialist will provide all retail and installer customers with a high level of service. This position will al...
  • 3/26/2024 12:00:00 AM

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Sales Representative- Commercial Lines
  • AssuredPartners
  • Huntington, WV
  • Overview This is a non-exempt inside sales position. The Sales Representative solicits and sells insurance products and ...
  • 3/25/2024 12:00:00 AM

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Pharmacy Technician
  • CVS Health
  • Huntington, WV
  • Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to ever...
  • 3/25/2024 12:00:00 AM

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Dist Suppt Staff Pharmacist / Full-time
  • CVS Health
  • Huntington, WV
  • Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to ever...
  • 3/25/2024 12:00:00 AM

Huntington is in the southwestern corner of West Virginia, on the border with Ohio, on the southern bank of the Ohio River, at the confluence with the Guyandotte River. The city lies within the ecoregion of the Western Allegheny Plateau. Most of the city is in Cabell County, for which it is the county seat. A portion of the city, mainly the neighborhood of Westmoreland, is in Wayne County. Huntington is commonly divided into four main sections. The north/south divider is the CSX railroad tracks, while the east/west divider is First Street. Residents of Huntington are called "Huntingtonians." A...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$31,422 to $44,059
Huntington, West Virginia area prices
were up 1.2% from a year ago