Contact Center Representative (Incl. Selling) jobs in Hendersonville, TN

Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Benefits Contact Center Specialist
  • Robert Half
  • Hermitage, TN TEMPORARY
  • Are you well-versed in benefits, payroll, and HR policies? We are seeking a proactive and responsible individual to join our team as a Benefits, Payroll, and Talent Expert.


    Responsibilities:

    You will serve as a subject matter expert for Benefits, Leaves, Payroll, and Talent, providing resolutions to our customers on first contact whilst ensuring an exceptional customer experience. You will be charged with accurately interpreting, analyzing, administering, and articulating information of complex employee benefits and payroll.


    The role necessitates an understanding of all Talent and Leave of Absence policies and an ability to convey them effectively. You will have to evaluate problems, and if too complex, escalate the issues to the next level of support. All while operating in a call center environment, documenting and summarizing all interactions using the Deloitte Case Management System.


    You will also need to educate callers on how to retrieve information on Deloitte's intranet.


    Position Requirements:

    • Extensive knowledge of all Benefit, Payroll, and Leave programs and policies.

    • Ability to work independently and take initiative.

    • Excellent listening and communication skills.

    • Ability to work under pressure and in a team.

    • Strong problem-solving, analytical, technical, and research skills.

    • Ability to adhere to provided schedule.

    • Dedication to always providing an outstanding customer experience.

    Qualifications:

    • At least 1 year of customer service experience, including experience in a contact center via telephone (minimum of 6 months) and e-mail channels.

    • Familiarity with benefit and retirement plans, HR practices, leave and disability support, and payroll information is preferred.

    • An Associates or Bachelor’s degree.

    • Proficiency in Microsoft Outlook and Word.

    • Prior experience with HR (Talent) systems, Payroll systems, and web-based employee self-service applications is beneficial.


    We are looking for an individual who can adhere strictly to confidentiality principles and work well in a dynamic environment. If you possess these qualities, we would love for you to be part of the Robert Half team, working towards providing a distinctive end-to-end customer experience.


    Submit your application now and join our committed client-oriented team!

  • 3 Days Ago

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Contact Center Agent
  • SP Plus Corporation
  • NASHVILLE, TN FULL_TIME
  • Overview SP is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those ...
  • 4 Days Ago

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Director, HR Contact Center
  • Delek
  • Brentwood, TN FULL_TIME
  • Location: Brentwood, TN, US, 37027 Delek US Holdings, Inc. is a diversified downstream energy company with assets in petroleum refining, logistics, asphalt, renewable fuels, and convenience store reta...
  • 16 Days Ago

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Contact Center Specialist
  • Neighborhood Health
  • Nashville, TN FULL_TIME
  • Neighborhood Health is an innovative network of 11 community health centers in Nashville and Lebanon, Tennessee. We provide comprehensive primary care, integrated behavioral health, and dental service...
  • 1 Month Ago

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Director Contact Center AI Workflow Development
  • TriStar Centennial Medical Center
  • Nashville, TN FULL_TIME
  • This position is incentive eligible. Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Director Contact Center opening with Work...
  • 4 Days Ago

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Diagnostic Lab Team Leader , VUMC Diagnostic Labs Contact Center
  • Vanderbilt University Medical Center
  • Nashville, TN FULL_TIME
  • Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individual...
  • 20 Days Ago

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0 Contact Center Representative (Incl. Selling) jobs found in Hendersonville, TN area

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***Client Service Advisor | Remote in Utah***
  • Vaco
  • Nashville, TN
  • Job Title: Client Service Advisor Location: Remote in Utah Duration: 12-months Contract (Possible extension/conversion) ...
  • 3/28/2024 12:00:00 AM

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Customer Support Representative
  • Bridgestone Corporation
  • Nashville, TN
  • **Customer Support Representative** Employee: Regular : Full time Location: Nashville , TN Team: Contact Center : 2021_1...
  • 3/28/2024 12:00:00 AM

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Full-Time Customer Service Representative - Army National Guard
  • Iostudio LLC
  • Nashville, TN
  • ** Position Description** **Full-Time Customer Service Representative - Army National Guard** Location **Nashville** Job...
  • 3/28/2024 12:00:00 AM

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Customer Support Team Member (Alarm Dispatcher) --- All shifts available!
  • Vector Security, Inc.
  • Nashville, TN
  • ** Customer Support Team Member (Alarm Dispatcher) --- All shifts available!** **Job Category****:** Customer Service **...
  • 3/28/2024 12:00:00 AM

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Supervisor, Customer Service
  • Primerica, Inc.
  • Brentwood, TN
  • Join Our Team In 2022, the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth con...
  • 3/27/2024 12:00:00 AM

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Remote Clinical Support Specialist PM shift with rotating Sat & Sun
  • IntellaTriage
  • Nashville, TN
  • Do you want to be a part of a team that ensures world class triage to our clients and patients? We are looking for an ex...
  • 3/27/2024 12:00:00 AM

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Customer Services Representative
  • AmSurg Corp
  • Nashville, TN
  • ** Customer Services Representative** **Job Category****:** Corporate **Requisition Number****:** CUSTO005306 Showing 1 ...
  • 3/27/2024 12:00:00 AM

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Contact Center Representative- 100% Remote
  • Tivly
  • Clarksville, TN
  • Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesse...
  • 3/24/2024 12:00:00 AM

Hendersonville is the largest city in Sumner County, Tennessee, on Old Hickory Lake. The population was 51,372 at the 2010 census and 54,068 according to 2013 estimates. Hendersonville is the fourth-largest city in the Nashville metropolitan area after Nashville, Murfreesboro, and Franklin and the 11th largest in Tennessee. Hendersonville is located 18 miles northeast of downtown Nashville. The city was settled around 1784 by Daniel Smith, and is named for William Henderson, the city's first postmaster. Hendersonville has been home to numerous musicians of the Nashville area, especially those ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$32,749 to $45,921
Hendersonville, Tennessee area prices
were up 1.3% from a year ago