Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Here at Community Health Service, Inc (CHSI), our mission is to provide high quality health care to the overlooked and underserved. Sound rewarding? You bet it is! If you are looking for more than just a "job" and want to invest your time making an impact on the lives of others, this is your chance to join our CHSI team!
WHAT DO WE DO?
CHSI is a private, non-profit organization established in 1973 to serve the health needs of migrant & seasonal farm workers and their family members. Today, CHSI has expanded services and provides mental & physical healthcare to all individuals in our communities. Our services are provided on a more affordable sliding fee scale to those who are under-insured or un-insured. We also accept ND and MN Medicaid, Medicare, and most private insurance plans. We currently operate four nurse-managed clinics, two mobile medical units, and two victim advocacy program centers in Minnesota & North Dakota.
WHO ARE WE LOOKING FOR?
We are on the search for a Full-time Call Center Representative to join our Grafton, ND team. In a Call Center Representative role at CHSI, will be responsible for providing assistance to patients on the telephone and at the front desk and processing all healthcare service payments.
Duties:
ARE YOU A GOOD FIT?
In addition to being a wonderful team member, we are seeking an individual with the below qualifications:
PHYSICAL ABILITIES
PROFESSIONAL KNOWLEDGE, SKILLS, and ABILITIES
WHAT ARE THE PERKS, YOU ASK?
CHSI promotes a healthy work/life balance for employees through a generous time off program. Those eligible are offered:
CHSI also provides retirement, medical, and insurance plans to employees. Those eligible may enroll in:
Loan Reimbursement Options: Our employees who work in clinical positions may be eligible for loan reimbursement of up to $145,000 through the National Health Service Corps! Visit www.nhsc.hrsa.gov for more information.
READY TO MAKE A DIFFERENCE?
If this role is a great fit for your skills & personality, please complete our quick online application on the right side of the page.
PLEASE NOTE:
CHSI is an EEO/Affirmative Action/Veteran friendly employer. We do not discriminate on the basis of age, gender expression/identity, genetic information, marital status, national origin, physical or mental disability, pregnancy, race, religion, sexual orientation, or veteran status.
CHSI facilities are deemed under the Federal Tort Claims Act (FTCA).
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