Contact Center Representative (Incl. Selling) jobs in Grand Forks, ND

Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Call Center Representative
  • Community Health Service Inc.
  • Grafton, ND FULL_TIME
  • Here at Community Health Service, Inc (CHSI), our mission is to provide high quality health care to the overlooked and underserved. Sound rewarding? You bet it is! If you are looking for more than just a "job" and want to invest your time making an impact on the lives of others, this is your chance to join our CHSI team!

    WHAT DO WE DO?

    CHSI is a private, non-profit organization established in 1973 to serve the health needs of migrant & seasonal farm workers and their family members. Today, CHSI has expanded services and provides mental & physical healthcare to all individuals in our communities. Our services are provided on a more affordable sliding fee scale to those who are under-insured or un-insured. We also accept ND and MN Medicaid, Medicare, and most private insurance plans. We currently operate four nurse-managed clinics, two mobile medical units, and two victim advocacy program centers in Minnesota & North Dakota.

    WHO ARE WE LOOKING FOR?

    We are on the search for a Full-time Call Center Representative to join our Grafton, ND team. In a Call Center Representative role at CHSI, will be responsible for providing assistance to patients on the telephone and at the front desk and processing all healthcare service payments.


    Duties:

    • Manages large volumes of inbound and outbound calls in a timely manner: always identifying self and clinic.
    • Provides assistance to patients and others contacting the clinic by telephone; may provide direct assistance or take messages and direct calls to the appropriate party.
    • Completes initial registration information of new patients following established policies and procedures.
    • Updates any changes of patient's information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabs, including documenting phone notes when appropriate.
    • Follow communication "scripts" when handling different topics.
    • Identify patients' and other customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
    • Navigate through patients' chart in the EHR to locate appropriate information.
    • Maintains daily EHR worklist.
    • Verifies coverage under insurance, Medicare, Managed Care, and other federal/state programs.
    • Verifies pharmacy information and other clinical information related to a patient's visit.
    • Processes patient payments over the phone
    • Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversations.
    • Monitors automatic call reminder system; making sure that cancellations are identified and reconciled with the schedule.
    • Manually reminds patients of appointments when the automatic call reminder system is unable to do so.
    • Other duties as assigned by supervisor.

    ARE YOU A GOOD FIT?

    In addition to being a wonderful team member, we are seeking an individual with the below qualifications:

    PHYSICAL ABILITIES

    • In an eight hour workday, the employee must be able to: bend and crouch occasionally, sit continuously and stand or walk frequently.
    • Employee must be able to lift up to 50 pounds occasionally.
    • Employee must be able to use hands/arms, feet/legs for repetitive fine to large motor skill movements.

    PROFESSIONAL KNOWLEDGE, SKILLS, and ABILITIES

    • High school diploma or G.E.D. required
    • Medical Administration Certificate or 2 years experience in medical reception is required
    • Ability to use Microsoft Word for basic correspondence
    • Must be able to use a calculator
    • Bilingual (English/Spanish) (English/Arabic) (English/Somali) preferred but not required
    • Ability to adapt to specific environment and duties
    • Demonstrate clear knowledge of CHSI clinic structure, standards, procedures and protocols
    • Must have neat and legible handwriting
    • Must be able to interact with patients courteously and calmly
    • Ability to communicate well effectively with patients, clients, vendors, and staff

    WHAT ARE THE PERKS, YOU ASK?

    CHSI promotes a healthy work/life balance for employees through a generous time off program. Those eligible are offered:

    • Snow Days: If the local public schools are closed/delayed due to storms, our CHSI employees in that area will have to work from home.
    • Paid Time Off (PTO): Starts at 15 days per year and jumps to 20 days by year two!
    • Personal Days Off (PDO): In addition to PTO, we offer 4 paid personal days each year.
    • Paid Holidays: CHSI offers 12 days of holiday pay.

    CHSI also provides retirement, medical, and insurance plans to employees. Those eligible may enroll in:

    • 401K Retirement Plan, with a 4% company match!
    • Health, Dental, and Vision insurance
    • HSA Health Savings Account and/or Flexible Spending Account
    • Life & Disability Insurance (Short Term Disability premiums paid by CHSI)
    • Supplemental Voluntary Benefits

    Loan Reimbursement Options: Our employees who work in clinical positions may be eligible for loan reimbursement of up to $145,000 through the National Health Service Corps! Visit www.nhsc.hrsa.gov for more information.

    READY TO MAKE A DIFFERENCE?

    If this role is a great fit for your skills & personality, please complete our quick online application on the right side of the page.

    PLEASE NOTE:

    CHSI is an EEO/Affirmative Action/Veteran friendly employer. We do not discriminate on the basis of age, gender expression/identity, genetic information, marital status, national origin, physical or mental disability, pregnancy, race, religion, sexual orientation, or veteran status.

    CHSI facilities are deemed under the Federal Tort Claims Act (FTCA).


  • 24 Days Ago

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Front Desk Representative
  • Towner County Medical Center
  • Cando, ND FULL_TIME
  • Job DescriptionJob DescriptionReceptionist - Full Time or Part TimeQualifications: general office skills including computer, phone and communication skills. Candidate must be able to multi task and wo...
  • 1 Day Ago

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Patient Access Representative | Thief River Falls Medical Center | 40hrs/week
  • Sanford Health
  • Thief River Falls, MN FULL_TIME
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportuni...
  • 3 Days Ago

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Local Contact Person for Pharmacovigilance with Swedish and English language
  • NOR IQVIA RDS Norway
  • Oslo, MN FULL_TIME
  • As the Local Contact for Pharmacovigilance with Swedish and English language, you will act as local contact for Pharmacovigilance for customers requiring the services for their product(s). This role c...
  • 24 Days Ago

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Mental Health Specialist - Mentor Center
  • Sargent Rehabilitation Center
  • Grand Forks, ND FULL_TIME
  • Grand Forks Grand Forks, North Dakota Job Details Job ID: 4225013 Application Deadline: Posted until Filled Re-posted : April 25, 2023 Starting Date: August 22, 2023 Job Description THIS POSITION IS L...
  • 9 Days Ago

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Summer Tutor - Math/Science - Mentor Center
  • Sargent Rehabilitation Center
  • Grand Forks, ND FULL_TIME
  • Grand Forks Grand Forks, North Dakota Job Details Job ID: 4244442 Application Deadline: Posted until Filled Posted : May 3, 2023 Starting Date: Immediately Job Description Terms of Employment: Summer ...
  • Just Posted

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0 Contact Center Representative (Incl. Selling) jobs found in Grand Forks, ND area

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Travel Nurse RN - Director of Nursing - $3,399 per week
  • PRN Healthcare
  • Larimore, ND
  • Medical Solutions is seeking a travel nurse RN Director of Nursing for a travel nursing job in Larimore, North Dakota. J...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Director of Nursing - $3,399 per week
  • Medical Solutions
  • Larimore, ND
  • Job Description Medical Solutions is seeking a travel nurse RN Director of Nursing for a travel nursing job in Larimore,...
  • 3/28/2024 12:00:00 AM

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Physical Therapist - On Call
  • Riverview Orthopedic Clinic
  • Crookston, MN
  • Overview RiverView Health, is a community owned, membership based non-profit organization that was formed in 1898 and co...
  • 3/27/2024 12:00:00 AM

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FT Practice Support Specialist (Work From Home)>
  • aptihealth
  • Grand Forks, ND
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay & benefits - As a Practice Support Specialist you'll: Answer...
  • 3/26/2024 12:00:00 AM

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CNA - Certified Nursing Assistant - Larimore - FT - Straight Weekends
  • Good Samaritan Society
  • Larimore, ND
  • Create Your Career With Us! Join our not-for-profit organization that has provided over 100 years of housing and service...
  • 3/25/2024 12:00:00 AM

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Environmental Services Technician - Mayville Medical Center - PT
  • Sanford Health
  • Mayville, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/25/2024 12:00:00 AM

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CNA - Certified Nursing Assistant - Hillsboro Long Term Care - Full Time Nights
  • Sanford Health
  • Hillsboro, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/25/2024 12:00:00 AM

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EMT - Ambulance | Hillsboro - Part Time
  • Sanford Health
  • Hillsboro, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/25/2024 12:00:00 AM

Grand Forks is 74 miles (119 km) north of the Fargo-Moorhead area and 145 miles (233 km) south of Winnipeg, Manitoba. Grand Forks is on the western bank of the Red River of the North in an area known as the Red River Valley. The term "forks" refers to the forking of the Red River with the Red Lake River near downtown Grand Forks. According to the United States Census Bureau, the city has a total area of 20.09 square miles (52.03 km2), of which, 19.91 square miles (51.57 km2) is land and 0.18 square miles (0.47 km2) is water. Since it is in one of the flattest parts of the world, the city has f...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$31,594 to $44,301
Grand Forks, North Dakota area prices
were up 0.8% from a year ago