Contact Center Representative (Incl. Selling) jobs in Germantown, TN

Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative (Call Center)
  • Fedex Employee Credit Association
  • Memphis, TN OTHER
  • Overview

    Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits!

     

    FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams.

     

    FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs.

     

    With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA’s corporate offices are in Memphis, TN. For more information, visit fecca.com.

     

    Title: Contact Center Representative (Call Center) 

    Reports To: Supervisors and Assistant Vice President, Member Services

    Schedule: Various between 7:30 a.m. - 5:30 p.m., Monday - Friday

    Location: Nonconnah

    FLSA Status: Non-Exempt

    Responsibilities

    Normal Duties and Responsibilities: 

     

  • Serve our members.  
  • .Provide assistance with membership eligibility requirements, account inquiries and requests, servicing for credit debit cards, loan payments, and other member needs.
  • Identify cross sell opportunities for new and existing members with services and products that best matches the members’ needs and qualifications. 4.
  • Utilizing a “member centric” approach, determine individual member’s financial needs and recommend the appropriate products and services in order to improve the member’s financial lives
  • Effectively answer questions by listening, collecting data, securing answers and reporting results in order to assist members in solving accounts related issues.
  • Assist with Live Chat, as needed. 
  •  Must maintain strictly confidential information pertaining to the Credit Association, member, and employee business.
  • Maintains regulatory compliance including the Bank Secrecy Act. 
  • Follows the CARE and QA Service Standards and maintains excellent understanding of FECA products and services.
  • Participates in ongoing training for professional and personal development.
  • Maintains a positive, professional attitude and works well with a team.
  • All other duties and responsibilities as assigned. 
  • Qualifications

    Minimum Qualifications: 

     

  • Some college preferred, or an equivalent combination of education and experience. Financial Institution experience preferred, including understanding of credit union philosophy and knowledge of credit union rules and regulations.
  • Bilingual, Spanish required.  
  • Demonstrated ability to investigate and solve complex problems.
  • Excellent written and verbal communication and basic math skills.
  • Must be accurate, organized, attentive to details, and manage time well.
  • Proficiency in Microsoft Office. 
  • 23 Days Ago

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Contact Center Sales and Service Representative
  • Arvest Bank
  • Jonesboro, AR FULL_TIME
  • Location: 2009 Browns Ln., Jonesboro, AR External candidates may be able to work remotely after the initial 120 day training period with sufficient performance. Internal candidates may be able to work...
  • 1 Month Ago

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Contact Center Sales Representative II
  • TruGreen Limited Partnership
  • Memphis, TN FULL_TIME
  • 100847 6855 Appling Farms Pkwy, Memphis, Tennessee 38133 Job Description Position Overview TruGreen is currently hiring a Contact Center Sales Representative who will receive inbound and places outbou...
  • 1 Month Ago

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Contact Center Representative (Call Center) -Bilingual
  • Fedex Employee Credit Association
  • Memphis, TN OTHER
  • Overview Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits! FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union whi...
  • 16 Days Ago

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Contact Center Operations Manager
  • Semmes Murphey Clinic
  • Memphis, TN FULL_TIME
  • DescriptionSemmes Murphey Clinic's mission is to deliver the best care for people suffering from neurological illnesses while advancing the field of neuroscience.The Contact Center Operations Manager ...
  • 4 Days Ago

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Sr. Business Systems Analyst- Contact Center Solutions
  • FedEx
  • Collierville, TN FULL_TIME
  • Sponsorship is available for this position.To develop major applications systems requirements, testing and controls and provide support of application enhancements. To lead determination of key inform...
  • 3 Days Ago

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0 Contact Center Representative (Incl. Selling) jobs found in Germantown, TN area

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Sales/Service Center Manager
  • ittxylem
  • Memphis, TN
  • Job Details We're Hiring for a Sales/Service Center Manager! If you are excited and passionate about helping #LetsSolveW...
  • 3/28/2024 12:00:00 AM

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Funeral Attendant
  • Sci Corp
  • Memphis, TN
  • Funeral Attendant Memphis , Tennessee Our associates celebrate lives. We celebrate our associates. Consider the possibil...
  • 3/28/2024 12:00:00 AM

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customer service representative
  • Pfizer, Inc.
  • Memphis, TN
  • **customer service representative (Contract)** Memphis, TN, United States Contract (5 months 26 days) Published 14 days ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative-Southaven
  • Tangeroutletcanada
  • Southaven, MS
  • ** Customer Service Representative-Southaven** **Job Category****:** Field **Requisition Number****:** CUSTO02368 Showin...
  • 3/27/2024 12:00:00 AM

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Patient Representative Coordinator
  • Sanitas
  • Memphis, TN
  • Job Details Level Entry Job Location Memphis - Whitehaven - Memphis, TN Position Type Full Time Education Level High Sch...
  • 3/26/2024 12:00:00 AM

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Customer Service Rep
  • Independent Bank
  • Memphis, TN
  • The customer service representative is responsible for working in the Customer Service Department and Contact Center, an...
  • 3/26/2024 12:00:00 AM

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Inbound Sales Representative - $15.00/hr + Commission (Remote Mississippi)
  • Extra Space Storage, Inc.
  • Memphis, TN
  • At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storag...
  • 3/25/2024 12:00:00 AM

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Inbound Sales Representative - $15.00/hr + Commission (Remote Tennessee)
  • Extra Space Storage, Inc.
  • Memphis, TN
  • At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storag...
  • 3/25/2024 12:00:00 AM

Germantown is a city in Shelby County, Tennessee, United States. The population was 38,844 at the 2010 census. Germantown is a suburb of Memphis, bordering it to the east-southeast. Germantown's economy is dominated by the retail and commercial service sectors; there is no heavy industry in Germantown. In the city center is the "Old Germantown" neighborhood, anchored by a railroad depot (a 1948 reproduction of the 1868 original) and railroad tracks that recall the community's earliest days of development as an outpost along the Memphis and Charleston Railroad. The city hosts many horse shows a...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$32,518 to $45,597
Germantown, Tennessee area prices
were up 1.3% from a year ago