Contact Center Representative (Incl. Selling) jobs in Fort Wayne, IN

Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact center manager
  • Demo - Maximus
  • Fort Wayne, IN FULL_TIME
  • CCRegionalManager

    • Minimum of 2-3 years of Medicaid Eligibility experience.
    • Minimum of 2-3 years of contact center management experience.

    Job Summary

    The selected candidate will be a key resource in the successful implementation and execution Indiana Medicaid Eligibility project.

    This person will work closely with Operations, Support Services, Reporting & Analytics, and IT to ensure the KPIs and SLAs are met and exceeded and will be involved in continuous improvement efforts.

    This management position is responsible for overseeing a diverse operation including activities related to Contact Center Operations, Document Processing Operations, and Premium Processing.

    The Regional Call Center Manager provides direct supervision to the call center, document processing and premium processing staff, including complaints and appeals.

    The person in this role will also be responsible for the operations of a small mailroom.

    Education and Experience Requirements

    Essential Duties and Responsibilities :

    • Oversee the daily operations of a contact center team to ensure performance metrics are met.
    • Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures.
    • Provide assistance and updates to staff regarding these policies and procedures.
    • Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
    • Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
    • Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports.
    • Provide the Sr. Manager and Director with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
    • Monitor contact center compliance with ISO standards.
    • Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center.
    • Monitor and evaluate performance, writes performance appraisals and provides corrective actions as needed.
    • Responsible for identifying and resolving issues, problems, and concerns with employees.
    • Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
    • Provide direction to staff when complaints are escalated to management level.
    • Perform other duties as may be assigned.

    Minimum Requirements :

    • Manage, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.
    • In some instances this manager may be responsible for a functional area and not have any subordinate employees.
    • Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
    • Follow processes and operational policies in selecting methods and techniques for obtaining solutions.
    • Act as advisor to subordinate(s) to meet schedules and / or resolve problems.
    • Develop and administer schedules, performance requirements; may have budget responsibilities.
    • Frequent interaction with subordinate employees, customers, and / or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.
    • Often must lead a cooperative effort among members of a project team.
    • Receive assignments in the form of objectives and determine how to use resources to meet schedules and goals.
    • Provide guidance to subordinates within the latitude of established company policies.
    • Recommend changes to policies and establish procedures that affect immediate organization(s).

    MAXIMUS Introduction

    Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

    Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.

    With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.

    For more information, visit https : / / www.maximus.com.

    As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates.

    The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.

    EEO Statement : Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

    We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

    We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

    A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action / Equal Opportunity Employer.

    Last updated : 2024-03-23

  • 6 Days Ago

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Welcome Center Representative
  • JAM Center
  • Garrett, IN FULL_TIME
  • The mission of the Judy A. Morrill Recreation Center is to celebrate and strengthen our vibrant community by connecting people and organizations through activities that improve the quality of life for...
  • 11 Days Ago

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Call center representative
  • Benchmark Telecom bvba
  • Wabash, IN FULL_TIME
  • Join our dynamic team at Benchmark Telecom bvba, a prominent player in the Telecommunications industry, as a Call Center Representative. In this vital role, you will serve as the first point of contac...
  • 22 Days Ago

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Business Development Center Representative
  • Evans Toyota
  • Fort Wayne, IN FULL_TIME
  • The rapidly growing Business Development Center at Evans Toyota is seeking a qualified individual to join or our team. Evans Toyota offers a company matched 401(k) retirement plan along with health, d...
  • 13 Days Ago

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Sales Representative
  • Farrell's Lawn & Garden Center
  • Bryan, OH FULL_TIME
  • Job Description Job Description We are looking for a competitive, sales-driven, and highly-motivated field sales representative to join our team. You'll be responsible for developing and implementing ...
  • 3 Days Ago

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Patient Services Representative
  • Bowen Center
  • Fort Wayne, IN FULL_TIME
  • The Patient Services Representative provides customer service support to both internal and external customers. Duties include working directly with patients to assist with the admission and services p...
  • 7 Days Ago

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0 Contact Center Representative (Incl. Selling) jobs found in Fort Wayne, IN area

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Assistant in Training
  • Buckle
  • Fort Wayne, IN
  • Summary Buckle is seeking experienced and talented individuals who desire to take their skills to the next level. As an ...
  • 3/29/2024 12:00:00 AM

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Part-Time Sales Teammate
  • Buckle
  • Fort Wayne, IN
  • Summary At Buckle, we target enthusiastic, ambitious individuals, who enjoy fashion and possess strong communication ski...
  • 3/29/2024 12:00:00 AM

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Sales and Management Intern
  • Buckle
  • Fort Wayne, IN
  • Summary The Sales and Management Intern position's primary responsibility is to fulfill our mission statement, "to creat...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative- Remote
  • Lincoln Financial Group
  • Fort Wayne, IN
  • **Customer Service Representative- Remote** **Primary Location:** Fort Wayne, IN, US **The Role at a Glance** We are exc...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • doitbestcareers.com
  • Fort Wayne, IN
  • **Location:** Fort Wayne, IN This position is primarily responsible for processing orders and handling customer service ...
  • 3/27/2024 12:00:00 AM

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Customer Service Analyst
  • Sparibis
  • Fort Wayne, IN
  • Title:Customer Service AnalystLocation:Fort Wayne, IN**Location:** Must be onsite in Fort Wayne, IN (Remote during COVID...
  • 3/27/2024 12:00:00 AM

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Business Customer Service Specialist I
  • American Telephone and Telegraph Company
  • Fort Wayne, IN
  • Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connecte...
  • 3/27/2024 12:00:00 AM

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Automation and Controls Specialist/Engineer - Transportation
  • CDM Smith
  • Fort Wayne, IN
  • **35713BR** **Requisition ID:** 35713BR **Business Unit:** TSU **Job Description:** CDM Smith is seeking a Senior Automa...
  • 3/27/2024 12:00:00 AM

Fort Wayne is a city in the U.S. state of Indiana and the seat of Allen County, United States. Located in northeastern Indiana, the city is 18 miles (29 km) west of the Ohio border and 50 miles (80 km) south of the Michigan border. With a population of 253,691 in the 2010 census, it is the second-most populous city in Indiana after Indianapolis, and the 75th-most populous city in the United States. It is the principal city of the Fort Wayne metropolitan area, consisting of Allen, Wells, and Whitley counties, a combined population of 419,453 as of 2011. Fort Wayne is the cultural and economic c...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$32,819 to $46,018
Fort Wayne, Indiana area prices
were up 1.3% from a year ago