Contact Center Representative (Incl. Selling) jobs in Cheyenne, WY

Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Associate - Authorizations Agent - 100% Remote
  • Frontdoor
  • Cheyenne, WY OTHER
  • Overview

    Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

    Responsibilities

    Summary:

    As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.

    Responsibilities: 

    • Responsible for authorizing repair/replacement of covered systems or appliances.

    • Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.

    • Provides any necessary follow-up.

    Qualifications

    Minimum Education, Licensure and Professional Certification requirements:  

    High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience

    Minimum Experience required  

    1-3 years of customer service experience and/or training required 

    Required Skills:  

    • Knowledge of how to read a contract

    • Knowledge of business unit policies and procedures

    • Customer service and conflict resolution

    • Negotiation skills

    • Computer skills (Microsoft Word, Excel, Outlook)

    • Attention to detail

    • Ability to multi-task

    • Ability to adapt to a fast-paced environment

    • Must have internet access with minimum 4.6Mbps upload/download speeds

    Preferred Skills:  

    • Highly skilled in mathematics

    • Strong deductive reasoning skills

    • Effective communication skills

    #INCSC

    Other/State Specific

    This role pays between $16 to $17/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

    At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

    Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

    Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

    Need help finding the right job?

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    Job Locations US-TN-Nashville | US-TN-Memphis | US-TX-Austin | US-ID-Boise | US-UT-Salt Lake City | US-WY-Cheyenne | US-SD-Pierre | US-OK-Oklahoma City | US-IA-Des Moines | US-IA-Carroll | US-AR-Little Rock | ...

    ID 2024-3377

    Category Customer Service/Support

    Type Full Time

    Company AHS American Home Shield Corp

  • 14 Days Ago

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Selling Specialist
  • Dillard's, Inc.
  • Cheyenne, WY FULL_TIME,PART_TIME
  • ```Job Overview:We are seeking a Specialist to join our team. As a Specialist, you will be responsible for providing exceptional customer service and expertise in our retail environment. Your main foc...
  • 6 Days Ago

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PUR Selling Specialist
  • Pur Beauty Inc
  • Cheyenne, WY FULL_TIME
  • DescriptionPUR is currently seeking a Selling Specialist.The specialist chosen would be representing PUR in Ulta's locations in the Cheyenne, WY area. The primary focus would be sales, brand awareness...
  • 21 Days Ago

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Guest Services Representative
  • Sidney Regional Medical Center
  • Sidney, NE PART_TIME
  • Sidney Regional Medical Center is searching for a Guest Services Representative to join our team. This is a part-time position Monday through Wednesday 12:30 pm – 3:30 pm. Job Responsibilities: Greets...
  • Just Posted

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Data Specialist
  • Contact Government Services, LLC
  • Cheyenne, WY FULL_TIME
  • Data Specialist Employment Type: Full-Time, Mid-Level Department: Data Science As a Data Specialist for CGS you will help our government client in processing data using LAW. The ideal candidate will r...
  • 3 Days Ago

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Billing Supervisor
  • Contact Government Services, LLC
  • Cheyenne, WY FULL_TIME
  • Billing Supervisor Employment Type: Full-Time, Mid-Level Department: Financial CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of du...
  • 3 Days Ago

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0 Contact Center Representative (Incl. Selling) jobs found in Cheyenne, WY area

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Adjunct Instructor, Political Science
  • Laramie County Community College
  • Cheyenne, WY
  • Overview: The mission of Laramie County Community College is to transform our students' lives through the power of inspi...
  • 3/28/2024 12:00:00 AM

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Parts Counter Sales
  • McCandless Truck Center - Cheyenne
  • Cheyenne, WY
  • McCandless Truck Center is one of the region's premier Commercial Truck Sales & Leasing Dealerships, proudly serving the...
  • 3/28/2024 12:00:00 AM

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Outside Parts Sales
  • McCandless Truck Center - Cheyenne
  • Cheyenne, WY
  • McCandless Truck Center is one of the region's premier Commercial Truck Sales & Leasing Dealerships, proudly serving the...
  • 3/28/2024 12:00:00 AM

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ITS Help Desk, Student Computer Center Proctor (Part-Time for LCCC Students only)
  • Laramie County Community College
  • Cheyenne, WY
  • Overview: The mission of Laramie County Community College is to transform our students' lives through the power of inspi...
  • 3/28/2024 12:00:00 AM

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CNA - $16 to $20.27/hr - Laramie, WY
  • Cottonwood Healthcare And Rehabilitation Center
  • Cheyenne, WY
  • CNA We are seeking an outstanding Certified Nursing Assistant - CNA to join our team at our community of Cottonwood Heal...
  • 3/28/2024 12:00:00 AM

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Customer Service Specialist
  • Adapt Health LLC
  • Cheyenne, WY
  • AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative - Seasonal (Remote)
  • Concentrix
  • Cheyenne, WY
  • Job Title: Customer Service Representative - Seasonal (Remote) Job Description **JOB DESCRIPTION** The Customer Service ...
  • 3/25/2024 12:00:00 AM

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Sterile Processing Tech - Evening Shift
  • Cheyenne Regional Medical Center
  • Cheyenne, WY
  • Day in the life of a Sterile Processing Tech: Under general supervision, the Sterile Processing Instrument Tech decontam...
  • 3/24/2024 12:00:00 AM

Cheyenne (/ʃaɪˈæn/ shy-AN or /ʃaɪˈɛn/) is the capital and most populous city of the U.S. state of Wyoming and the county seat of Laramie County. It is the principal city of the Cheyenne, Wyoming, Metropolitan Statistical Area which encompasses all of Laramie County. The population was 59,466 at the 2010 census. Cheyenne is the northern terminus of the extensive and fast-growing Front Range Urban Corridor that stretches from Cheyenne to Pueblo, Colorado which has a population of 4,333,742 according to the 2010 United States Census. Cheyenne is situated on Crow Creek and Dry Creek. The Cheyenne,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$32,344 to $45,353
Cheyenne, Wyoming area prices
were up 2.3% from a year ago