Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes.
We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans".
This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.
For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience.
That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge. What you'll do here :
Skills you'll bring for success :
Last updated : 2024-04-29
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0 Contact Center Representative (Incl. Selling) jobs found in Arlington, VA area