Contact Center Representative - Inbound jobs in Yuma, AZ

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact center representative
  • TEKsystems
  • Phoenix, AZ FULL_TIME
  • TEKsystems in partnership with One Medical*

    Opportunity Details :

    • Duties :
    • Duties including but not limited to insurance help, appointment scheduling, billing inquiries, refill authorization, and appointment management.
    • Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience
    • Leverage problem-solving skills and our The Medical Performance System (TOPS) and standard work to guide work, as well as support continual process improvement efforts
    • Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work
    • Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.
    • Pay : $19.25 / hr base (Raise to $20 / hr at 4 months on the job)
    • Shift Differential : 1.25x Shift Diff for any hours worked Mon Fri 6pm 7am and all-day Saturday and Sunday
    • $19.25 makes $24.06.
    • Schedules : 40 hours weekly set schedule, open Monday - Sunday with first and second shifts available
    • Start Date : April 8th
    • Locations : In-Office in Tempe

    Additional Skills & Qualifications :

    • At least 2 years of experience in call center customer roles OR patient facing healthcare service roles
    • Experience thriving in an environment with high-volume calls is a plus
    • Strong written and verbal communication skills, including impeccable phones manner
    • Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously
    • Familiarity with tools such as RingCentral, Slack, G-suite, Zoom are a plus

    Experience Level : Entry Level

    Entry Level

    About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

    We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

    As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

    That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    Last updated : 2024-03-24

  • 1 Day Ago

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Contact Center Representative 19.25/hr
  • TEKsystems
  • Phoenix, AZ FULL_TIME
  • *TEKsystems in partnership with One Medical* Opportunity Details: Duties: Duties including but not limited to insurance help, appointment scheduling, billing inquiries, refill authorization, and appoi...
  • 2 Days Ago

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Contact Center Representative
  • OrthoArizona
  • Peoria, AZ FULL_TIME
  • Contact Center Representative About OrthoArizona: At OrthoArizona, our mission is to provide exceptional quality and compassionate musculoskeletal care to our community. Founded in 1994, OrthoArizona ...
  • 14 Days Ago

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Contact Center Representative
  • CopperPoint Insurance Companies
  • Phoenix, AZ FULL_TIME
  • CopperPoint has an exciting opportunity for a Contact Center Representative in the Phoenix, AZ area. The Contact Center Representative will deliver excellent customer service, in a fast-paced contact ...
  • 15 Days Ago

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Customer Contact Center Representative - Remote, Pacific - 2978295
  • PV8 US Innovex Inc.
  • Phoenix, AZ FULL_TIME
  • Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been ackn...
  • 7 Days Ago

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Bi-lingual Customer Contact Center Representative - Remote, Pacific - 2978295
  • PV8 US Innovex Inc.
  • Phoenix, AZ FULL_TIME
  • Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been ackn...
  • 6 Days Ago

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0 Contact Center Representative - Inbound jobs found in Yuma, AZ area

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POLICE OFFICER (FIELD TRAINING OFFICER)
  • Department of the Navy - Agency Wide
  • Yuma, AZ
  • Summary You will serve as a POLICE OFFICER (FIELD TRAINING OFFICER) in the Provost Marshal Office/Marine Corps Police De...
  • 3/28/2024 12:00:00 AM

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Police Officer
  • Department of Defense
  • Yuma, AZ
  • Summary You will serve as a Police Officer for the DEPARTMENT OF THE NAVY. Learn more about this agency Help Overview * ...
  • 3/26/2024 12:00:00 AM

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Technical Communications Specialist (Construction)
  • RDO Equipment Co.
  • Yuma, AZ
  • This individual will function as a technical resource for both internal and external customers by utilizing their techni...
  • 3/25/2024 12:00:00 AM

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Early Morning Stock Associate
  • Ross Stores
  • Yuma, AZ
  • Our values start with our people, join a team that values you! We are the nation's largest off-price retailer with over ...
  • 3/25/2024 12:00:00 AM

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Cook
  • Healthcare Services Group, Inc.
  • Yuma, AZ
  • Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, ...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • Companalyst
  • Yuma, AZ
  • * Customer Service Representative in Progressive Insurance **Customer Service Representative** POSTED ON 2/22/2022 AVAIL...
  • 3/24/2024 12:00:00 AM

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Medical Screener - Reception Technician (Customer Service) (Bilingual - English/Spanish)
  • CSL Behring LTD
  • Yuma, AZ
  • Job Description Summary Responsible for greeting donors at the plasma collection center and conducting a series of regis...
  • 3/24/2024 12:00:00 AM

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Police Officer (field Training Officer)
  • Department of Defense
  • Yuma, AZ
  • Summary You will serve as a POLICE OFFICER (FIELD TRAINING OFFICER) in the Provost Marshal Office/Marine Corps Police De...
  • 3/24/2024 12:00:00 AM

Yuma (Cocopah: Yuum) is a city in and the county seat of Yuma County, Arizona, United States. The city's population was 93,064 at the 2010 census, up from the 2000 census population of 77,515. Yuma is the principal city of the Yuma, Arizona, Metropolitan Statistical Area, which consists of Yuma County. According to the United States Census Bureau, the 2014 estimated population of the Yuma MSA is 203,247. More than 85,000 retirees make Yuma their winter residence. Yuma is in the state's southwest corner, in the Sonoran Desert, Yuma Desert sub-region. Yuma is near the borders of California to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$33,684 to $44,256
Yuma, Arizona area prices
were up 2.2% from a year ago