Contact Center Representative - Inbound jobs in Worcester, MA
Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Inbound jobs
Inside Sales Representative - Inbound
- United Site Services
-
Westborough, MA
FULL_TIME
-
About USS:USS has grown steadily over the past two decades, and with more places to go, we’re not slowing down anytime soon. We’re building the only coast-to-coast network of essential site services with offerings including portable restrooms, hand hygiene solutions, temporary fence and more. When you join the sales organization at USS, you have the unique competitive advantage of representing the largest player in the portable sanitation space as well as the industry leader in professionalism and service quality. Our customers' needs are fast paced and immediate, so there is never a shortage of leads at your fingertips and new business to acquire. If this sounds like an exciting challenge you’re ready to take on, then apply today to Go Places with USS!Overview:The Inbound Inside Sales Representative (IISR) is an essential partner in the USS selling and customer experience process. The IISR is responsible for handling the inbound sales volume for all tiers of customers, properly qualifying and managing each call to close orders, up-sell and cross-sell products. This position has a clear understanding of the entire USS sales process, the ability to identify customer ranking and potential, and the rules of engagement for handling the sale. The IISR is a critical player in opportunity management within Salesforce and the proper flow of each transaction and inquiry. This position offers world-class service with clarity, energy, and immediacy for every customer interaction.Responsibilities:
- Demonstrate strong safety awareness and leadership to Identify potential customer growth opportunities for sales
- Expand awareness to educate, ask for referrals, identify new opportunities and develop account intelligence
- Upsell and cross-sell all product offerings available in the specific market
- Handle daily calls effectively while adhering to assigned schedules
- Manage inbound emails and cases effectively
- Hold professionally engaging conversations over the phone and via email
- Coordinate with various departments to ensure customer requests are handled appropriately and timely. Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries & issues for all customers
- Be aware of competitor activities in the region and assess opportunities for business development
- Work to revenue targets and KPI's as set by Supervisor
- Establish a quality relationship with all other Sales positions and leaders as needed
- Develop sales strategies to capitalize on inbound call wins and volume growth
- Keep up to date with industry news to identify opportunities for new business
- Maintain a comprehensive knowledge of all USS products and services
- Produce quotes and orders through Salesforce
- Document sales activities and leverage business intelligence through Salesforce.com; Know the critical steps of projects and project management
- Perform other duties as required
Qualifications:QUALIFICATIONS
EDUCATION
Min/Preferred Education Level Description
Minimum High School or GED or equivalent combination of education and experience
EXPERIENCE
Minimum Years of Experience Maximum Years of Experience Comments
3 of related sales or customer experience preferred
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES- Ability to navigate Salesforce.com effectively and efficiently; Adding: Projects, Contacts, Accounts, other applicable data entry
- Champion, demonstrate and uphold our values: Easy, Safe, & Clean
- Demonstrate a desire to succeed and win with a positive and professional attitude as well as grow career opportunities
- Strong PC proficiency (Microsoft Office, CRM, etc.)
- Salesforce proficiency experience a plus
- Customer care and sales experience, including customer relationship development and referral generation
- Ability to solution sell-through value alignment to differentiate USS offerings from the competition
- Teamwork with all sales channels and operations
- Lead Sourcing
- Closing and Negotiating
- Time Management
- Organization
- Excellent follow up skills (leads, issue resolution, etc.)
- Strong written and verbal communications
- Decision making and problem solving
- Other required skills: Presentation skills, building relationships, negotiation, results driven, capable of achieving sales targets
Physical Requirements:PHYSICAL REQUIREMENTSBenefit Summary:
Demand Frequency
Sit while answering phones or reply to emails Constant
Use hands and fingers to handle, control or feel objects tools or controls Frequent
Repeat the same movements when entering data Frequent
See details of objects that are less than a few feet away Constant
Speak clearly so listeners can understand Constant
Understand the speech of another person Constant
Focus on one source of sound and ignore others Frequent
Hear sounds and recognize the difference between them Frequent
See differences between colors, shades and brightness FrequentAll full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.- Paid Time Off (pro-rated for Part-Time employees)
- Paid Holidays
- Medical/Pharmacy
- Dental
- Vision
- 100% Employer-Paid Short-Term Disability
- 100% Employer-Paid Long-Term Disability
- 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
- Voluntary Employee Life & Accidental Death and Dismemberment
- Voluntary Spousal Life
- Voluntary Dependent Life
- Hospital Indemnity, Accident and Critical Illness
- Commuter/Transit Account
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- 401(k) with employer match
- 100% Employer-Paid Employee Assistance Program (EAP)
- Employee Discounts
EEO STATEMENT
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers. - 28 Days Ago
Call Center Representative FT - Bilingual
- Edward M. Kennedy Community Health Center, Inc.
-
Worcester, MA
FULL_TIME
- Are you looking for a meaningful career making a difference in our local communities? Are you passionate about health equity? Do you enjoy helping people?Edward M. Kennedy Community Health Center is o...
- 1 Month Ago
Bi Lingual Call Center Representative - Patient Services
- Family Health Center
-
Worcester, MA
FULL_TIME
- The Call Center Representative will assists patients by following and utilizing high quality customer service, policies, procedures, and protocols in every patient interaction at every inbound call. C...
- 1 Month Ago
Call Center Representative
- UniBank for Savings
-
Whitinsville, MA
FULL_TIME
- Opportunity Overview: We have a Unique opportunity to join our Call Center team in a full time or part time role. We are group of talented, professional individuals passionate about supporting our cus...
- 6 Days Ago
Call Center Representative
- Billshark
-
Hopkinton, MA
FULL_TIME
- Are you ready for a totally different kind of career at a different kind of company? Let’s go!Billshark is the fintech market leader in the bill reduction marketplace. Our Sharks reach out to service ...
- 9 Days Ago
Call Center Representative
- D'Ambrosio Eye Care
-
Lancaster, MA
FULL_TIME
- We are looking for full time Call Center Representatives to join our busy practice. This position requires excellent communication, computer and phone skills and the ability to multi-task.You will be ...
- 29 Days Ago
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0 Contact Center Representative - Inbound jobs found in Worcester, MA area
Second Shift Call Center Team Lead
- TEKsystems
-
Boston, MA
- TEKsystems is looking to hire a Call Center Team Lead to support a large call center client located in Boston, MA. ** FU...
- 4/22/2024 12:00:00 AM
Contact Center Representative (Sales and Related) - Hybrid Post Training
- Software Galaxy Systems, LLC
-
Johnston, RI
- Hours and Work Schedule 1-2week full training at 8:30-5 full onsite. Schedule with be between 10am-7:30pm Monday – Frida...
- 4/21/2024 12:00:00 AM
Undergraduate Placement Year - Customer Services & Process Support Opportunities
- Worcester Bosch Group
-
Worcester, MA
- **Undergraduate Placement Year - Customer Services & Process Support Opportunities** * Cotswold Way, Worcester, UK * Ful...
- 4/21/2024 12:00:00 AM
Collections Team Leader, Operations Center, Full- Time
- Digital Federal Credit Union
-
Marlborough, MA
- ** Collections Team Leader, Operations Center, Full- Time** **Job Category****:** Collections **Requisition Number****:*...
- 4/21/2024 12:00:00 AM
FT Customer Service Representative - Work From Home>
- ARIVE
-
Worcester, MA
- [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
- 4/20/2024 12:00:00 AM
Program Manager - Call Center Patient Support Services - Remote
- IQVIA, Inc.
-
Northborough, MA
- **The purpose of this posting is to build up our database with candidates who have a skill set that meet the requirement...
- 4/20/2024 12:00:00 AM
Financial Customer Associate - Smithfield
- Fidelity TalentSource LLC
-
Smithfield, RI
- Job Description: Are you ready to Launch into a career at Fidelity?\u00A0 If so, please consider joining our customer se...
- 4/20/2024 12:00:00 AM
Regional Safety Specialist - GOS
- Grid One Solutions, LLC
-
Providence, RI
- Regional Safety Specialist The Safety Specialist partners with the Grid One Project Teams to facilitate knowledge transf...
- 4/20/2024 12:00:00 AM
About Worcester, Massachusetts
Worcester has a total area of 38.6 square miles (100 km2), 37.6 square miles (97 km2) of land and 1.0 square mile (2.6 km2) (roughly 2.59%) of water. Worcester is bordered by the towns of Auburn, Grafton, Holden, Leicester, Millbury, Paxton, Shrewsbury, and West Boylston.
Worcester is known as the Heart of the Commonwealth, because of its proximity to the center of Massachusetts. The city is about 40 miles (64 km) west of Boston, 50 miles (80 km) east of Springfield, and 38 miles (61 km) northwest of Providence, Rhode Island.
The Blackstone River forms in the center of Worcester by the conflue...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$35,051 to $46,055
Worcester, Massachusetts area prices
were up 1.6% from a year ago
were up 1.6% from a year ago