Contact Center Representative - Inbound jobs in Williamsport, PA

Focal Point Remodeling in Harrisburg, PA is looking to hire a CSR - Contact Center Professionals.

Do you like talking to people?

Are you comfortable on the phone?

Would you like to work for an established remodeling company that has a supportive work environment? If so, please read on!

This position earns a competitive wage of $15/hour plus bonus pay. We provide fantastic benefits, including lucrative bonuses, medical insurance, and paid vacation.

If this sounds like the right opportunity for you, Apply today!

ABOUT FOCAL POINT REMODELING

Focal Point Remodeling has established itself as the premier company for bathroom remodels as well as window and door installations in South Central and South Eastern PA. Family-owned and operated, we are a business known for creating truly unique designs for our customers. We pride ourselves on offering trustworthy service, ensuring each and every client receives exceptional treatment from start to finish.

Our customers are not the only ones who enjoy the VIP treatment. Our team is top-notch, which is why we always strive to show them how much we truly value their contributions. We greatly appreciate our amazing employees, providing them with a close-knit environment where they are treated like family! Join us!

A DAY IN THE LIFE OF A CSR - CONTACT CENTER PROFESSIONAL

As a CSR - Contact Center Professional, you become a pro at generating appointments for our design consultants. Each day, you make calls to homeowners. Cheerfully, you deliver our scripted pitch, adjusting it as needed to meet the needs of each individual client.

You practice active listening and carefully build trust between yourself and the customer. Then, you obtain the client's information, including names, addresses, and phone numbers, and set appointments for our design consultants. Additionally, you make calls to confirm appointments and to ensure customer satisfaction. You love working with people and take pride in completing successful calls!

QUALIFICATIONS

• Computer proficient
• Strong communication and interpersonal skills
• Willingness to learn our system

We offer 100% paid training - no experience is necessary!

WORK SCHEDULE

This position is full-time and typically works 8:30 am to 7 pm Monday- Friday, and Saturday with some weekend shifts.

ARE YOU READY TO JOIN THE FOCAL POINT FAMILY?