Contact Center Representative - Inbound jobs in Wilkes Barre, PA

Inbound Retention Representative

$11.50-$12 an hour - Full-time – Part-time

General Qualifications

• • High school or equivalent (Required)
  • Customer service: 2 years (Required)
  • Computer operation: 1 year (Required)
  • US work authorization (Required)

Full Job Description

Who we are:

For more than 25 years, ACC Premiere has been providing customer service on behalf of companies of all sizes worldwide. We specialize in providing individualized contact with our Clients' customers. Our employees consider themselves brand ambassadors for the Clients they work with. Our employees do not make cold calls! We primarily handle inbound customer service calls, process emails, and live chats.

ACC Premiere is seeking to hire individuals who have a passion for helping people. Re-imagine the meaning of work life, teamwork, and service when you become a part of our Work-From-Home team. We believe the key to our success is the exceptional people, exceptional tools, exceptional training, and most importantly, exceptional expectations that we require to serve our clients well. That's why we hand-pick the best to deliver a new level of service leading to amazing experiences.

We will provide you with all the equipment you need to work remotely. We do require that you have a strong and stable internet connection, a quiet, distraction-free space to work, and great customer service skills. Apply today to learn more!

General Characteristics:

In this position, you will take inbound calls from customers. The nature of this work is providing customers with excellent service while upselling their current orders for vitamins or supplements.

We are hiring for full and part-time positions. This position requires 2 weeks of full-time, remote training before starting your normal schedule which will include one weekend day each week. There are a variety of schedules available within the first and second shift range.

Job description:

• 
  Handle customer inquiries in a prompt and professional manner
• Up-selling (with commission!)
• Represent our client in a professional and positive manner in all situations
• Ability to remain positive in a fast-paced environment
• Enjoy taking on new challenges

Requirements Include:

• Experience operating PCs to Type, Navigate the Internet, Search Databases, etc.
• Experience in an environment in which customer interaction is required
• Excellent oral and written communication skills in English
• Enjoys working on a team

Training:

• Product training (Understanding of our client's range of products, ingredients, applications, adverse effects, etc.)
• Systems training (How to use CRM and ACD Tools)
• On-the-job training (Frequently Asked Questions, Job Shadowing, etc.)
• On-line training

Home Environment and Workspace:

• Dedicated home office workspace, preferably a separate room with its own door
• Ability to hardwire internet, plug directly into your router
• Agents are responsible for maintaining the workspace in a safe condition
• Personal disruptions are not allowed during scheduled hours and should not be audible in background noise.
• You are scheduled on the phone throughout the entirety of your shift. It's essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.

Why You Should Work at ACC Premiere

• DAILY PAY (work today, get paid tomorrow)
• Best work/life balance strategy in the area
• Flexible, set schedules!
• You will always feel part of the team. Our employees are our number one asset.
• You will always have a voice at ACC Premiere. We do quarterly anonymous surveys to find out how we can be better.
• We have an Employee Action & Fun at Work Committee that works together to solve problems and drive the FUN!
• Incentives- We are infamous for our gift raffles and employee celebrations!

Benefits

• Health, dental, vision, and life insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Employee discount

Check us out on Facebook @AccDubuque or @AccPlatteville!

Job Type: Full-time – Part-time

Pay: $11.50-$12.00 per hour

Schedule:

• Every weekend availability
• Day and night shift availability

COVID-19 considerations:
While in office we follow all CDC guidelines including remaining socially distant, wearing masks in shared spaces, and frequent sanitation.

Work Location:

• Remote

If you require alternative methods of application or screening, you must approach the employer directly to request this as really is not responsible for the employer's application process.

EEO Statement:

ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.