Contact Center Representative - Inbound jobs in Visalia, CA
Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Inbound jobs
Remote Contact Center Member Service Representative II - (Madera County Area) DO NOT LINK
- Golden 1 Talent Acquisition Team
-
Madera, CA
FULL_TIME
- TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE IISTATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT: MEMBER SERVICE CONTACT CENTER JOB CODE: 1104 PAY SCALE: $21.50 - $21.50 HOURLY GENERAL DESCRIPTION: This Member Service Representative II is an energetic and goal-oriented individual who has a passion for service excellence; providing exceptional service, utilizing effective call handling techniques to create a positive and memorable experience. The MSR II responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The MSR II effectively navigates software applications and simultaneously works on multiple screens while resolving member concerns. The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry. TASKS, DUTIES, FUNCTIONS: Demonstrates advanced Credit Union knowledge, ability to resolve complex issues, digital support, and escalations with minimum guidance. Learn and retain an exceptional working knowledge of products and services. Meet and achieve established performance standards commensurate to grade level, with phone efficiency and quality in a fast-paced environment. Demonstrates understanding of member needs, concerns and or frustrations and respond by demonstrating care, concern, and an appropriate sense of urgency. Demonstrate a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. • Demonstrate superior product knowledge recommending products/services to meet the member’s needs. Identify, investigate, and resolve basic and complex member concerns, as well as process and complete member transactions in a timely and efficient manner. Identify and report fraudulent activity to prevent potential loss to Credit Union. Update member and Credit Union account information efficiently and accurately. Educate members on products in an effort to retain and enhance member loyalty. Maintains ownership with the majority of their calls, requiring minimal guidance from Support. Ability to de-escalate situations, looking from several points of view and applying good judgement and critical thinking to resolve the situation. Assist members with Online /Mobile Banking complex issues and Mobile Wallet set-up. Ability to open Sub shares. Complete Regulatory Training Modules as required. Model Golden 1 core values Integrity, Reliability, Service Excellence, and Inclusion. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to ensure exceptional member experience. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of management and staff. EXTERNAL: Members, potential members, peers in other departments or branches. QUALIFICATIONS: EDUCATION: Successful completion of High School curriculum or GED. Some college preferred, not required. EXPERIENCE: One year customer service experience in a contact center environment and/or 2 years financial services experience. Member relationship building experience preferred, not required. KNOWLEDGE / SKILLS: Strong oral, written and interpersonal communication skills acquired through experience in a Retail setting or through a financial background. Ability to converse, demonstrate sincere concern, and build rapport while resolving problems and offering solutions to inquiries in English and/or Spanish with callers. Must be able to multi-task and work independently. Meet performance standards commensurate to grade level with efficiency and quality. Skill testing related to product knowledge. Ability to effectively and efficiently utilize all systems required to resolve member issues related to online banking and mobile wallet troubleshooting. Ability to effectively and efficiently utilize all systems required to open new sub accounts. Ability to demonstrate good decision making and obtaining guidance for situations as needed. Knowledge of intranet/internet. Aptitude for learning a variety of computer systems and using technology to solve member issues. Ability to navigate multiple computer systems, applications, and utilize search tools to find information. Bilingual skills a plus - English/Spanish. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, facsimile machine, and telephone. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. LICENSES / CERTIFICATIONS: None THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.
- 1 Month Ago
Contact Center Agent - Remote/Office
- Brent Johnson Design
-
Fresno, CA
OTHER
- As a Contact Center Agent, you will play a crucial role in providing excellent customer service and support for our company. You will be responsible for handling a high volume of incoming calls, email...
- 2 Months Ago
Contact Representative - Seasonal - DIRECT HIRE - Incentive Eligible
- US Internal Revenue Service
-
Fresno, CA
FULL_TIME
- Duties WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the follow...
- 1 Month Ago
Call Center Representative
- Aria Community Health Center
-
Lemoore, CA
FULL_TIME
- ACHC is a Federally Qualified Health Center and licensed primary care clinic. We provide Family Medicine and Dental Care, with additional specialists in Behavioral Health, Chiropractic, Internal Medic...
- 14 Days Ago
Call Center Representative
- Aria Community Health Center
-
Lemoore, CA
FULL_TIME
- ACHC is a Federally Qualified Health Center and licensed primary care clinic. We provide Family Medicine and Dental Care, with additional specialists in Behavioral Health, Chiropractic, Internal Medic...
- 14 Days Ago
Contact Representative - Seasonal - DIRECT HIRE - Incentive Eligible (Amended)
- Internal Revenue Service
-
Fresno, CA
FULL_TIME
- Duties WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION? A description of the business units can be found at: Vacancies will be filled in the following specialty areas: Wage and Investment Service Cente...
- 23 Days Ago
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0 Contact Center Representative - Inbound jobs found in Visalia, CA area
FT Customer Service Representative - Work From Home>
- ARIVE
-
Sanger, CA
- [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
- 4/25/2024 12:00:00 AM
Hygienist
- Hiring Now!
-
Visalia, CA
- Overview: Our team of Hygienists perform a variety of preventative dental procedures as well as educate patients on oral...
- 4/25/2024 12:00:00 AM
Territory Sales Representative
- Cameron Ashley Building Products
-
Visalia, CA
- Do you like to win? Are you passionate? Do you like having fun? If so, Cameron Ashley Building Products IS the place for...
- 4/24/2024 12:00:00 AM
Service Advisor/Sales - Visalia
- Sun Auto Tire and Service
-
Visalia, CA
- Overview: At GoodGuys Tire & Auto Repair, we earned our name doing whats right by our customers with every single vehicl...
- 4/23/2024 12:00:00 AM
Service Advisor/Sales - Visalia
- Goodguys Tire & Auto Repair
-
Visalia, CA
- Overview: At GoodGuys Tire & Auto Repair, we earned our name doing whats right by our customers with every single vehicl...
- 4/23/2024 12:00:00 AM
Sales Agent
- Woodside Homes
-
Visalia, CA
- About Woodside Homes: Since 1977, the Woodside Homes name has been synonymous with integrity, excellence, and design inn...
- 4/23/2024 12:00:00 AM
Personal Care Attendant (PCA) Caregiver - Day Shift
- Prestige Care - Visalia
-
Visalia, CA
- Status: On-Call Wage range for this position is $16.00-$23.50 dependent on experience and seniority with Prestige. Job S...
- 4/23/2024 12:00:00 AM
Customer Service Representative - Work From Home
- Qonten
-
Fresno, CA
- **Customer Service Representative - Work From Home** - | Thu, 02 Sep 2021 09:52:07 GMT Handles provider customer service...
- 4/21/2024 12:00:00 AM
About Visalia, California
Visalia (/vaɪˈseɪliə/ vy-SAYL-ee-ə) is a city situated in the agricultural San Joaquin Valley of California, approximately 230 miles (370 km) southeast of San Francisco, 190 miles (310 km) north of Los Angeles, 36 miles (58 km) west of Sequoia National Park and 43 miles (69 km) south of Fresno. The population was 130,104 as of a 2015 U.S. Census Bureau estimate.
Visalia is the 5th largest city in the San Joaquin Valley after Fresno, Bakersfield, Stockton and Modesto; the 44th most populous in California; and 198th in the United States.
As the county seat of Tulare County, Visalia serves as the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$33,090 to $43,479
Visalia, California area prices
were up 2.7% from a year ago
were up 2.7% from a year ago