Contact Center Representative - Inbound jobs in Vallejo, CA

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative I (Temp) - Concord, CA
  • PLANNED PARENTHOOD NORTHERN CALIFORNIA
  • Concord, CA FULL_TIME
  • Planned Parenthood Northern California (PPNorCal) is seeking a Temporary Contact Center Representative I for our Concord call center. This role is full-time, 40 hours per week.


    APPLICATION INSTRUCTIONS:
    After review of your application, resume and qualifications, you may be invited to the next phase of the selection process, which includes a pre-recorded video interview, responding to screening questions. If you are being invited to do the video interview, you will receive an email and text with the video platform link and will have 5 days to complete this video interview.


    SUMMARY
    PPNorCal Contact Center Representative, Level 1, is the first point of contact for patients and other individuals reaching out to PPNorCal by telephone and other modes. Contact Center Representatives provide excellent customer service, ensure that callers are correctly routed, obtain and update registration and insurance information, schedule appointments appropriately, provide first-call resolution, address complaints, and support an efficient and effective patient contact experience.

    ESSENTIAL DUTIES AND RESPONSIBILITIES
    include the following. Other duties may be assigned.
    • Log in and be ready to receive or make calls as directed by the staff schedule.
    • Receive, manage, and direct calls in accordance with call management scheduling guidelines.
    • Give full attention to caller. Demonstrate promptness and show initiative in responding to caller.
    • Be empathetic and sensitive to the unique needs of each customer. Provide explanations that are appropriate to the customer’s level of understanding and knowledge.
    • Route calls to appropriate department for continued assistance as necessary.
    • Communicate requests and respond accurately using the appropriate procedures for contacting health centers and health center staff. Maintain thorough knowledge and understanding of the PPNorCal organization in order to answer questions and direct calls correctly and appropriately.
    • Take complete messages that are detailed, concise, spelled accurately, and utilize correct medical terminology.
    • Complete full registration for new patients and indicate insurance verification.
    • Review and update patient demographics, eligibility, insurance information, and appointment location. Take appropriate actions to update changes identified.
    • Assist patient to schedule, reschedule, and cancel medical appointments.
    • Provide account information as requested.
    • Maintain average call time as defined by call management guidelines
    • Maintain average call volume as defined by call management guidelines
    • Follow organizational guidelines for appropriate electronic communication with patients.
    • Initiate calls and electronic messages with patients and customers as needed. Communication may include but is not limited to: appointment confirmations, pre-registration tasks, sending patient materials and documents, responding to patient questions and requests using electronic methods.
    • Maintain knowledge of and utilize scheduling downtime procedure.
    • Maintain workstation in a safe condition for self and others. This may include but not limited to adjusting workstation for proper chair height and alignment.
    • Complete quality assurance monitoring tools as specified for the department.
    • Active participation in the advancement of PPNorCal’s Diversity, Equity, and Inclusion commitment.
    • Be capable of working in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy and respect to patients and staff.

    QUALIFICATIONS
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • EDUCATION and/or EXPERIENCE
    • High School diploma or equivalent education required.
    • Previous experience in a call center or contact center environment required.
    • One year of experience as a receptionist in a medical office preferred.
    • Two years of medical office experience or medical terminology course or training program preferred.
    • Ability to work calmly, efficiently and represent the organization with a high degree of professionalism.
    • Excellent customer service, problem solving, judgment, organizational and communication skills.
    • Ability to multi-task and to work independently and as a member of the team.
    • Bilingual in English and Spanish required.
    • Ability to support the provision of reproductive healthcare services to socioeconomically diverse populations with cultural humility.
    • Ability to support the provision of reproductive health care services with a non-judgmental, patient-centered approach.
    • EPIC EHR experience preferred.
    LANGUAGE SKILLS
    Ability to read and interpret documents such as scheduling protocols, safety rules, operating and maintenance instructions, and procedure manuals. Ability to document in electronic medical record concisely, accurately, and according to PPNorCal protocols.

    MATHEMATICAL SKILLS
    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

    REASONING ABILITY
    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    COMPUTER SKILLS
    To perform this job successfully, an individual should have knowledge of basic keyboarding, internet access and email systems.

    PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT
    As required for patient treatment and health care operations.

    CERTIFICATES, LICENSES, REGISTRATIONS
    Administrative Medical Assistant certificate preferred but not required.


    Pay Range:
    Planned Parenthood Northern California (PPNorCal) supports California’s new law (SB 1162) enhancing pay transparency. This new law requires employers with 15 or more employees to include a pay range in job postings. The pay range reflects the compensation that a new employee can expect to receive if offered employment. Employees with more experience, education, and other qualifying factors may be compensated at a higher rate of pay. The entry pay rate for this position is: $23 per hour


    Planned Parenthood Northern California
    is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender identity, sexual orientation, national origin, age, disability, income, marital status, or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences.


    We provide healthcare and education services to 137,000 adults and youth every year
    at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what!

    Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STD screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.

  • 14 Days Ago

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Patient Contact Center Associate
  • La Clinica de La Raza
  • Concord, CA FULL_TIME
  • Who we are: La Clínica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Franc...
  • 5 Days Ago

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Dispatch / Call Center Representative
  • Aston Carter
  • Concord, CA FULL_TIME
  • Equivalent Experience Now Hiring! A leading alarm and security company is now hiring candidates for Service Router roles in Concord, CA This is an entry-level role (less than 1 year of experience requ...
  • 10 Days Ago

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Member Service Center Representative
  • Redwood Credit Union
  • Napa, CA PART_TIME
  • Redwood Credit Union is a not-for-profit financial institution that believes in people over profits. Our mission is to passionately serve the best interests of our Members, team members, and communiti...
  • 13 Days Ago

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Call Center Representative
  • VB
  • Fairfield, CA FULL_TIME
  • We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complain...
  • 17 Days Ago

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Call Center Patient Services Representative (full-time, days, FF)
  • Northbay
  • Fairfield, CA FULL_TIME
  • The Call Center Patient Services Representative performs general office duties including appointment scheduling, determining and verifying insurance eligibility, and processing of detailed messages to...
  • 1 Month Ago

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0 Contact Center Representative - Inbound jobs found in Vallejo, CA area

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Senior Machine Learning Engineer (Chat Agent)
  • Cresta
  • San Francisco, CA
  • Who are we? Are you interested in defining how Generative AI will shape the future of work? We are a Silicon Valley Seri...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Horizon Distributors
  • San Rafael, CA
  • Location: Horizon San Rafael, CA - H020; 1261 Andersen Dr Suite C San Rafael, California - 94901 Pay:$22.00 - $23.00/hr ...
  • 3/28/2024 12:00:00 AM

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Service Representative
  • City Sofive Soccer Inc
  • Alameda, CA
  • City-Sofive is a soccer center operator: a modern sport complex dedicated to soccer, with multiple small-sided soccer fi...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative (R3 Safety)
  • Bunzl Distribution NA
  • Fairfield, CA
  • ** Customer Service Representative (R3 Safety)** **Job Category****:** Telesales & Customer Service **Requisition Number...
  • 3/27/2024 12:00:00 AM

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Customer Service Advisor
  • Pep Boys Inc
  • Vallejo, CA
  • **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110323 **Category:** Stores **Overvie...
  • 3/26/2024 12:00:00 AM

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Academic Records Specialist, Student Service Professional II
  • California State University
  • Sonoma, CA
  • Academic Records Specialist, Student Service Professional II Job no: 536179 Work type: Staff Location: Sonoma Categories...
  • 3/26/2024 12:00:00 AM

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Technical Service Advisor
  • GILLIG
  • Livermore, CA
  • As the leading transit bus manufacturer in the United States, GILLIG buses play a critical role in the environmental and...
  • 3/25/2024 12:00:00 AM

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Parts Advisor
  • Volvo Cars Marin
  • San Rafael, CA
  • Duties and Responsibilities: Assists all customers (retail and shop) in selecting required parts in a friendly, professi...
  • 3/25/2024 12:00:00 AM

Vallejo (/vəˈleɪ(h)oʊ/ və-LAY-(h)oh; Spanish: [baˈʎexo]) is a waterfront city in Solano County, California, located in the North Bay subregion of the San Francisco Bay Area. Vallejo is geographically the closest North Bay city to the inner East Bay, so it is sometimes associated with that region. Its population was 115,942 at the 2010 census. It is the tenth most populous city in the San Francisco Bay Area, and the largest in Solano County. Vallejo sits on the northeastern shore of San Pablo Bay, 30 miles north of San Francisco, the northwestern shore of the Carquinez Strait and the southern e...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$37,298 to $49,005
Vallejo, California area prices
were up 2.5% from a year ago