Contact Center Representative - Inbound jobs in Torrance, CA
Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Inbound jobs
Contact Center Team Lead
- Honda
-
Torrance, CA
FULL_TIME
-
Job PurposeThe Contact Center Team Lead is responsible for overseeing the operation of Honda’s HR Contact Center as well as customer contact managed through self-service methods. The supervisor leads a team of HR operations Contact Center agents who engage with associates over the phone, and electronically to provide and collect relevant HR information. They partner with other HR professionals within the HR Operations group to ensure the seamless and consistent delivery of HR services to the Honda community. The supervisor is a member of the HR Operations team and interfaces with other leaders to ensure the effective and consistent operationalization of HR services.
Key Accountabilities- Group Leader: Support Unit Lead by overseeing the HR contact center, including defining work standards and evaluating staff. Create clear goals and provide timely support and guidance for members as needed to ensure their goals are met. Monitor attendance and conduct performance appraisals.
- Set and continuously evaluate HR contact center service levels. Develop ongoing means to quantify, assess, and improve contact center operations and services; Including analytics and PDCA activities to improve
- Develop and manage the team budget and delivery needs. Oversee the development and implementation of metrics, reporting, SOPs, process flow and needs assessment plans including methodologies to measure and evaluate the quality output.
- Partner with various departments to define consistent handoff points between contact center and other areas.
- Serves as an escalation point; interacts with employees at various levels and departments within the organization for problem resolution.
- Special Project support - Works across multiple HR disciplines/companies as needed.
Qualifications, Experience, Skills- Bachelor’s degree in Human Resources, Business Administration, or other related fields
- Minimum 2 years of supervisory experience in a Customer Service atmosphere required
- Minimum 2 years of professional HR experience preferred
- Knowledge and awareness of key HR standards and policies
- Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS)
- Strong analytical, problem-solving, and decision-making skills
- Significant customer service experience and ability to manage customer expectations
- Demonstrated effectiveness when dealing with dissatisfied customers
- Strong team development skills; excellent at clarifying common goals among diverse staff members, gaining consensus on an overall approach, and building a collaborative environment
- Ability to manage, influence, partner, negotiate, effectively communicate through verbal and written methods as well as deliver presentations
- Ability to effectively provide HR counsel to team members and managers
- Adaptive and flexible to new ideas and change
- Ability to handle confidential and sensitive information
- Proficient with Microsoft Outlook, MS Office Suite, with advanced knowledge of Excel Software
Workstyle- Remote
Benefits and Total RewardsWhat differentiates Honda and makes us an employer of choice?
Total rewards:- Competitive base salary
- Pay will be based on several variables that includes but not limited to geographic location, work experience, education, etc.
- Annual Bonus
- Overtime
- Industry-leading Benefit Plans (Medical, Dental, Vision)
- Paid time off, including vacation, paid holidays, sick time, and personal days
- 401K Plan with company match additional contribution
- Relocation Eligible
- Lifestyle Bonus
Career Growth:- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
Additional Offerings:- Wellbeing program
- Community service and engagement programs
- Product programs
- Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. - 12 Days Ago
Call center representative
- Eric's Jobs
-
Paramount, CA
FULL_TIME
- Customer Service / Remote - Anywhere in U.S. / Up to $17 per hour / Medical, Dental & Vision / 401k with company match / PTO - As a Call Center Rep you'll : Provide customer service by engaging in pos...
- Just Posted
Call Center Representative
- Blusky Restoration Contractors, LLC
-
Signal Hill, CA
FULL_TIME
- $20/hrJob Definition: The Call Representative is responsible to answer loss calls from across the nation and collect, document and dispatch loss event information to the appropriate branch for respons...
- 11 Days Ago
Call Center Representative
- Digestive Care Consultants
-
Torrance, CA
FULL_TIME
- Overview: We are seeking a motivated Call Center Representative to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service....
- 12 Days Ago
LVN Call Center Representative
- Employ
-
Long Beach, CA
TEMPORARY,FULL_TIME
- Job Overview:We are seeking a highly motivated and customer-oriented individual to join an amazing healthcare organization team as a Call Center Representative. As a Call Center Representative, you wi...
- 26 Days Ago
Call Center Representative
- SEAN S MOHTASHAMI DDS INC
-
Long Beach, CA
FULL_TIME
- Our practice is looking for a hard working, goal minded individual with strong sales skills to fill the position we have as a Patient Service Representative. In this role, you will be the first point ...
- 27 Days Ago
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0 Contact Center Representative - Inbound jobs found in Torrance, CA area
Patient Services Representative III / Cardiology / Full Time
- Childrens Hospital Los Angeles
-
Los Angeles, CA
- NATIONAL LEADERS IN PEDIATRIC CARE Ranked among the top 10 pediatric hospitals in the nation, Children's Hospital Los An...
- 4/24/2024 12:00:00 AM
Client Services Operations Coordinator
- Chrysalis Center Inc
-
Los Angeles, CA
- Job Description Job Description Job Summary:The Client Services Operations Coordinator is one of the first points of con...
- 4/24/2024 12:00:00 AM
RS Service Center Supervisor - 2nd Shift - Van Nuys 5K Sign On Bonus Eligible
- Gulfstream Aerospace Corporation
-
Los Angeles, CA
- RS Service Center Supervisor - 2nd Shift - Van Nuys 5K Sign On Bonus Eligiblein GAC Van Nuys Unique Skills: The compensa...
- 4/24/2024 12:00:00 AM
Sales Trainer (Call/Contact Center)
- Amen Clinics, Inc.
-
Costa Mesa, CA
- Company Overview: Amen Clinics is a pioneer in mental wellness, dedicated to providing outstanding care and guidance for...
- 4/22/2024 12:00:00 AM
GTS Senior Service Associate
- East West Bank
-
El Monte, CA
- Introduction: Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and...
- 4/22/2024 12:00:00 AM
Service-Advisor
- South Bay Hyundai
-
Torrance, CA
- Job Description Job Description RESPONSIBILITIESMaintain Customer Service Index (CSI) rating as set by dealership servic...
- 4/22/2024 12:00:00 AM
Healthcare Call Center Representative
- Benevolence Health Centers
-
Torrance, CA
- Job Description Job Description Benevolence Health Centers is seeking an experienced Call Center Representative to join ...
- 4/21/2024 12:00:00 AM
Customer Service Representative- Bilingual Spanish Preferred
- PLS Financial Services, Inc.
-
Lawndale, CA
- Overview: PLS: People. Location. Service PLSwhich stands for People Location Serviceis a leading retail provider of alte...
- 4/21/2024 12:00:00 AM
About Torrance, California
Torrance is a coastal community in southwestern Los Angeles County sharing the climate and geographical features common to the Greater Los Angeles area. Its boundaries are: Redondo Beach Boulevard and the cities of Lawndale and Gardena to the north; Western Avenue and the Harbor Gateway neighborhood of Los Angeles to the east; the Palos Verdes Hills with the cities of Lomita, Rolling Hills Estates and Palos Verdes Estates on the south; and the Pacific Ocean and city of Redondo Beach to the west.
It is about 20 miles (32 km) southwest of Downtown Los Angeles.
Torrance Beach lies between Redondo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$36,745 to $48,281
Torrance, California area prices
were up 3.2% from a year ago
were up 3.2% from a year ago