Contact Center Representative - Inbound jobs in Temple, TX

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Assistant Contact Center Manager (onsite)
  • TEXELL CREDIT UNION
  • Temple, TX OTHER
  • Job Details

    Job Location:    Temple Headquarters - Temple, TX
    Position Type:    Full Time
    Salary Range:    Undisclosed
    Job Category:    Banking

    Description

    Texell, named one of the BEST credit unions to work for in the NATION by the Credit Union Journal, is seeking a Full Time Assistant Contact Center Manager to work onsite at our Temple, TX, headquarters!

     

    Texell has been honored with the Excellence in Lending Award from CUNA Mutual Group, the Desjardins Adult Financial Literacy Award from the Texas Credit Union League, the Best Bank/Credit Union by the readers of the Temple Daily Telegram, Best Credit Union by the readers of the Killeen Daily Herald and the Belton Journal and consistently earns the highest five-star, superior rating for financial soundness from Bauer Financial.

     

    We're looking for someone who:

    • Can work weekdays anytime between 8:00 AM - 6:00 PM and every other Sat.
    • Has call center and leadership experience (highly preferred).
    • Thrives in a fast-paced work environment.
    • Can manage and meet multiple deadlines.
    • Enjoys working on and leading special project teams.
    • Is a thoughtful and caring leader capable of inspiring staff members to do their best.
    • Is a good communicator, and someone who enjoys collaboration.
    • Adheres to the highest ethical standards, and someone who exhibits professional conduct all the time.


    As the Assistant Contact Center Manager, you will:

    • Provide support to the Contact Center Manager in ensuring Texell's goals are met.
    • Monitors member service calls to ensure the team is meeting quality standards.
    • Coaches and develops staff to enable them to reach their full potential.
    • Participates in the hiring and training of contact center representatives.
    • Assists in developing procedures for the contact center.
    • Ensures team members actively cross sell and recommend credit union products and services.
    • Applies Credit Union strategies to ensure effective implementation of sales and service culture.


    We want you to know:

    • Texell values our employees, our members, and our community.
    • Texell offers an excellent benefits package, including health, dental, vision, 401K with a dollar for dollar match up to 6%, paid vacation time, and paid sick leave! Paid time off accruals start on your1st day with the credit union, and any unused time may be rolled over into the next year.
    • Texell recognizes and rewards our hard work. We have quarterly events such as the Awards Banquet (aka Texell "Oscars"), Employee Family Day, Back to School Supplies for your Kids, and more!
    • We are very competitive! We proudly participate in the annual Corporate Challenge event put on each Fall with the City of Temple.
    • Texell is passionate about helping those in need. We volunteer for several events each month through our team called Texell Serves.

     

    Qualifications


  • 12 Days Ago

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Solution Architect – Contact Center, Amazon (AWS) Connect
  • Cognizant United States, Cognizant Technology Solutions
  • College Station, TX OTHER,FULL_TIME
  • *** Cognizant will not sponsor H-1b or other U.S. work authorization for this role *** As a successful candidate, you will serve as a Solution Architect for contact center deployments for various Cogn...
  • 2 Months Ago

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Assistant Contact Center Manager (onsite, Temple headquarters)
  • Texell Credit Union
  • Temple, TX FULL_TIME
  • Texell, named one of the BEST credit unions to work for in the NATION by the Credit Union Journal, is seeking a Full Time Assistant Contact Center Manager to work onsite at our Temple, TX, headquarter...
  • 10 Days Ago

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Solution Architect - Contact Center, Amazon (AWS) Connect
  • Cognizant Technology Solutions
  • College Station, TX FULL_TIME
  • *** Cognizant will not sponsor H-1b or other U.S. work authorization for this role *** As a successful candidate, you will serve as a Solution Architect for contact center deployments for various Cogn...
  • 1 Month Ago

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Healthcare Call Center Representative
  • CARENATIONAL HEALTHCARE SERVICES, LLC
  • Temple, TX FULL_TIME
  • Customer Service Representative Temple, TX *** This is a Full-Time, Benefits Available, CONTRACT position expected to last 6 months or longer! *** Customer Service Representative Job Summary: Addresse...
  • 1 Day Ago

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Call Center Representative
  • Innova Solutions
  • Temple, TX CONTRACTOR,FULL_TIME
  • Innova Solutions is immediately hiring for a Call center representative. Position type: Full-Time, Contract Duration: 6 Month Location: Temple TX 76508 Shift: Start time between 6:30 AM - 10 AM (8 hou...
  • 3 Days Ago

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0 Contact Center Representative - Inbound jobs found in Temple, TX area

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Full Time Keyholder/Floor Leader
  • Buckle
  • Killeen, TX
  • Summary At Buckle, we target fashionable, friendly, energetic individuals who thrive in a competitive culture. As a Lead...
  • 3/29/2024 12:00:00 AM

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Service Advisor - Round Rock
  • Sun Auto Tire & Service
  • Round Rock, TX
  • Overview Sun Auto Tire & Services operates multiple locations in the Central Texas area and is expanding! We offer compl...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative - North ATX (PRN; As Needed) Austin, TX; Round Rock, TX
  • R1 RCM Inc.
  • Round Rock, TX
  • ** Customer Service Representative - North ATX (PRN; As Needed) Austin, TX; Round Rock, TX** **Job Category****:** Patie...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Lochridge Priest Home Services
  • Waco, TX
  • Overview: Looking to TRADE UP to a better opportunity? Lochridge Priest Home Services in Waco, Texas is looking for a se...
  • 3/27/2024 12:00:00 AM

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Member Services Representative Full Time Flex
  • Planet Fitness
  • Harker Heights, TX
  • Grow with us! We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! ...
  • 3/26/2024 12:00:00 AM

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Member Services Representative Sub
  • Planet Fitness
  • Killeen, TX
  • Looking to pick up extra hours? Join our team! As a Member Service Representative Sub, you will have flexibility in your...
  • 3/26/2024 12:00:00 AM

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Field Service Representative
  • Accent Controls, Inc
  • Killeen, TX
  • Accent Controls, Inc. (ACI) is currently accepting applications for Field Service Representative (FSR) candidates, suppo...
  • 3/26/2024 12:00:00 AM

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Bilingual Station Attendant
  • Tornado Bus Company
  • Waco, TX
  • Job Description Job Description Tornado Bus Company is currently looking for Bilingual Station Attendants ( Luggage Hand...
  • 3/25/2024 12:00:00 AM

Temple is a city in Bell County, Texas, United States. As of 2016, the city has a population of 73,600 according to a US census estimate. Located near the county seat of Belton, Temple lies in the region referred to as Central Texas and is a principal city in the Killeen–Temple–Fort Hood Metropolitan Statistical Area, which as of 2015 had a population of 450,051. Located off Interstate 35, Temple is 65 miles (105 km) north of Austin and 34 miles (55 km) south of Waco. Temple has developed as a small city with a number of arts and retail amenities not typically associated with a smaller commun...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$29,951 to $39,352
Temple, Texas area prices
were up 1.2% from a year ago