Contact Center Representative - Inbound jobs in Springfield, MA

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • UMassFive College Federal Credit Union
  • Hadley, MA FULL_TIME
  • Position Summary:

    It is the responsibility of the Contact Center Representative to perform a wide variety of duties to support our members with their financial needs. The primary daily duties of the Contact Center Representative include:

    • Providing phone and video-based member service via our Contact Center Telephone Queue and our Interactive Teller Machines (ITM).
    • Conducting financial transactions, Online Banking and Mobile App assistance, Debit Card & Credit Card assistance, loan payments, opening additional deposit accounts, research, reviewing and processing ATM check deposits.
    • ITM (Interactive Teller Machines) balancing and transaction research, maintaining ITM spreadsheets, and monitoring and reporting ITM machine errors.
    • Educating members about products and services that will aid in their financial wellbeing, including financial advisory services and commercial services.
  • 23 Days Ago

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Contact Center Agent I
  • Greenfield Savings Bank
  • Greenfield, MA FULL_TIME
  • Position Title: Contact Center Agent Summary: The Contact Center Agent is responsible for providing unparalleled service to customers via electronic communication channels. This includes but is not li...
  • 13 Days Ago

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Contact Center QC Specialist
  • Greenfield Savings Bank
  • Greenfield, MA FULL_TIME
  • Job Description Job Description Position Title : Contact Center Quality Control Specialist Reports to : Contact Center Manager & Officer Full-time, onsite Summary : The Contact Center Quality Control ...
  • 1 Month Ago

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Part Time MEMEBER CONTACT CENTER REP
  • Freedom Credit Union
  • Springfield, MA PART_TIME
  • DescriptionPrimary Summary:Receives incoming calls and determines the products, services or resources that the caller requires (or could benefit from). Provides direct support services to members; or,...
  • 18 Days Ago

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Inbound sales representative
  • Comcast
  • Springfield, MA FULL_TIME
  • Comcast is hiring remote Business Sales Representative (Inbound Sales). So, why is this great job? Our REMOTE team is responsible for inbound tele-sales efforts of Comcast services to small-to-medium ...
  • 28 Days Ago

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Virtual Inbound Sales Representative
  • Comcast
  • Springfield, MA FULL_TIME
  • Our sales team is growing! We are currently adding Virtual Inbound Sales Representatives to our team! If you have sales experience and looking for that next step in your career, we want to talk to you...
  • 1 Month Ago

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0 Contact Center Representative - Inbound jobs found in Springfield, MA area

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Regional Safety Specialist - GOS
  • Grid One Solutions, LLC
  • Springfield, MA
  • Regional Safety Specialist The Safety Specialist partners with the Grid One Project Teams to facilitate knowledge transf...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager (Personal Insurance)
  • Travelers Companies, Inc.
  • Hartford, CT
  • Customer Experience Manager (Personal Insurance) Travelers Careers You are here: / Customer Experience Manager (Personal...
  • 3/28/2024 12:00:00 AM

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Regional Safety Specialist - GOS
  • Grid One Solutions, LLC
  • Worcester, MA
  • Regional Safety Specialist The Safety Specialist partners with the Grid One Project Teams to facilitate knowledge transf...
  • 3/28/2024 12:00:00 AM

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Clinical Patient Navigator / Patient Service Rep
  • Healogics
  • Springfield, MA
  • The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understa...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate: No Weekends, Currently Remote
  • Mass Mutual
  • Springfield, MA
  • / / Customer Service Associate: No Weekends, Currently Remote **Customer Service Associate: No Weekends, Currently Remot...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Wheeler Clinic Inc
  • Hartford, CT
  • The Customer Service Representative (CSR) performs functions related to the enrollment of new clients. The CSR registers...
  • 3/27/2024 12:00:00 AM

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Assistant Director of Transit & Charter Services
  • UMass Amherst
  • Amherst, MA
  • About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university...
  • 3/27/2024 12:00:00 AM

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Customer Service Rep - Windsor, CT/ 21006761
  • Longwood University
  • Windsor, CT
  • . This may cause Handshake to work improperly. Equal Opportunity Employer: Minority/Female/Disability/Veteran Waste Mana...
  • 3/26/2024 12:00:00 AM

Springfield is located at 42°6′45″N 72°32′51″W / 42.11250°N 72.54750°W / 42.11250; -72.54750 (42.112411, −72.547455). According to the United States Census Bureau, the city has a total area of 33.1 square miles (85.7 km2), of which 31.9 square miles (82.5 km2) are land and 1.2 square miles (3.1 km2), or 3.65%, are water. Once nicknamed "The City in a Forest," Springfield features over 4.0 square miles (10.4 km2) of urban parkland, 12% of its total land area. Located in the fertile Connecticut River Valley, surrounded by mountains, bluffs, and rolling hills in all cardinal directions, Spring...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$34,638 to $45,509
Springfield, Massachusetts area prices
were up 1.6% from a year ago