Contact Center Representative - Inbound jobs in South Bend, IN

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Four Winds Casinos
  • New Buffalo, MI FULL_TIME
  • SUMMARY: 

    Responsible for making reservations and handling guest inquiries across multiple channels in the casino’s Contact Center, in accordance with established policies and procedures.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: 

    • Handles guest service inquires received through various contact channels, including letters, phone, email, social media, web, surveys and chat. 
    • Responds to guest request for hotel, dining, promotional, entertainment and poker room reservations, answers guest questions and inquiries, in a calm, prompt, courteous manner.
    • Makes outbound calls as directed to help stimulate response for targeted Marketing efforts.
    • Makes guest hotel, dining, promotional and entertainment reservations in the property’s computer system.
    • Seeks to achieve individual key performance indicator and department goals while maintaining maximum level of service.
    • Promotes positive, productive motivation within the department.
    • Maintains a working knowledge of casino facilities, amenities, and room types as well as current and upcoming casino and local special events.
    • Maintains a working knowledge of property emergency procedures and report emergencies to Management as needed.
    • Contacts in-house Security and Emergency Medical Technicians as needed.
    • Performs data entry tasks, as needed.
    • Ensures a maximum level of guest service and satisfaction is achieved and maintained.

    The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

    Promotes the following within the department and among all employees:

    • Creates an atmosphere of fun for all casino guests.
    • Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

    QUALIFICATION REQUIREMENTS: 

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION and/or EXPERIENCE:

    High school diploma or GED preferred.  One (1) year related experience preferred.

    SPECIAL QUALIFICATIONS:

    Must possess excellent communications skills and organizational skills. Proficient with computers and able to work with multiple software packages. 

    This position requires a Level 4 Gaming License.

    LANGUAGE SKILLS:

    Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. 

    MATHEMATICAL SKILLS:

    Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.  

    REASONING ABILITY:

    Ability to apply common sense reasoning to variety of situations.

    PHYSICAL DEMANDS: 

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

    While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is also regularly required to stand, walk, sit and use hands to finger, handle, or feel objects, tools or controls.  The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.

    Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.  A casino environment is typically smoky.

     

  • 1 Month Ago

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Contact center manager
  • Demo - Maximus
  • South Bend, IN FULL_TIME
  • CCRegionalManager Job Summary The selected candidate will be a key resource in the successful implementation and execution of a large government contract. This person will work closely with Operations...
  • 2 Days Ago

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Contact Center Floor Supervisor
  • Four Winds Casinos
  • New Buffalo, MI FULL_TIME
  • SUMMARY: Responsible for assisting in the operation of the casino’s Contact Center on an assisgned shift in accordance with established policies, procedures, budgets and specifications. Oversees the o...
  • 2 Days Ago

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Contact center supervisor
  • Four Winds Casinos
  • New Buffalo, MI FULL_TIME
  • SUMMARY : Responsible for assisting in the operation of the casino’s Contact Center on an assisgned shift in accordance with established policies, procedures, budgets and specifications. Oversees the ...
  • 2 Days Ago

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Director of Contact Center Operations
  • GT Independence
  • Mishawaka, IN FULL_TIME
  • Work for a company where you make a difference in people's lives every day!At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn...
  • 3 Days Ago

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Contact Center Manager-Indiana Residents Only
  • CareEnroll
  • La Porte, IN FULL_TIME
  • Position Summary The Contact Center Manager is responsible for the effective and efficient leadership of the Customer Service Representatives and Client Services of CareEnroll. The Contact Center Mana...
  • 2 Days Ago

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0 Contact Center Representative - Inbound jobs found in South Bend, IN area

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Inbound Sales Representative - $15.00/hr + Commission (Remote Indiana)
  • Extra Space Storage, Inc.
  • Mishawaka, IN
  • At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storag...
  • 3/27/2024 12:00:00 AM

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Patient Service Representative
  • HealthLinc, Inc.
  • South Bend, IN
  • **Patient Service Representative** **Department:** Administration **Location:** South Bend, IN Benefit Highlights: * Low...
  • 3/27/2024 12:00:00 AM

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Sr. Director, Technical Program Management - Card Modernization
  • Capital One
  • South Bend, IN
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Director, Technical Program Management - Card Moderniza...
  • 3/26/2024 12:00:00 AM

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Care Partner I
  • SISTERS OF THE HOLY CROSS INC
  • Mishawaka, IN
  • Job Description Job Description JOB DESCRIPTION Job Title: Care Partner I Department: Resident Services Cost Center Numb...
  • 3/25/2024 12:00:00 AM

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Customer Support Associate
  • Farmers National Bank
  • Niles, MI
  • ** Customer Support Associate** **Job Category****:** Customer Support **Requisition Number****:** CUSTO01183 Showing 1 ...
  • 3/25/2024 12:00:00 AM

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Collections Strategist
  • University Of Notre Dame
  • Notre Dame, IN
  • Description The Hesburgh Libraries at the University of Notre Dame seeks a skilled, collaborative, and service-oriented ...
  • 3/25/2024 12:00:00 AM

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Customer Service Center Representative I, PART TIME, Customer Service Center, South Bend, IN
  • 1st Source Corporation
  • South Bend, IN
  • ** Customer Service Center Representative I, PART TIME, Customer Service Center, South Bend, IN** **Job Category****:** ...
  • 3/24/2024 12:00:00 AM

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Customer Experience Agent I
  • Dwyer Instruments, Inc.
  • Michigan City, IN
  • Customer Experience Agent I Description **Summary:** The front-facing Customer Experience Agent I reports to our Custome...
  • 3/24/2024 12:00:00 AM

South Bend is a city in and the county seat of St. Joseph County, Indiana, United States, on the St. Joseph River near its southernmost bend, from which it derives its name. As of the 2010 census, the city had a total of 101,168 residents; its Metropolitan Statistical Area had a population of 318,586 and Combined Statistical Area of 721,296. It is the fourth-largest city in Indiana, serving as the economic and cultural hub of Northern Indiana. The highly ranked University of Notre Dame is located just to the north in unincorporated Notre Dame, Indiana and is an integral contributor to the reg...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$31,261 to $41,073
South Bend, Indiana area prices
were up 1.3% from a year ago