Contact Center Representative - Inbound jobs in Sierra Vista, AZ

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • Tucson, AZ FULL_TIME
  • Support Center (Service Desk) Manager

    Employment Type: Full Time, Mid-level

    Department: Information Technology

     

    CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency.


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

     

    Qualifications:

    -        Experience in one of the following disciplines: Information Systems, Information Technology,

    Engineering, Management/Business Management, or Computer Science.

    -        Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of Task Order Award.

    -        Demonstrated experience re‐engineering or setting up service desks according to industry best practices.

    -        Demonstrated experience obtaining Government management buy‐in for improving the service desk by demonstrating greater Return on Investment.

    -        Demonstrated experience developing and maintaining formal processes and procedures for consistency and increased productivity.

    -        Demonstrated experience implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships.

    -        Demonstrated experience recommending and implementing appropriate technology and other resources to maximize service desk effectiveness.

    -        Demonstrated experience building and retaining a qualified service desk team through innovative hiring and training and development techniques.

    -        Demonstrated experience implementing innovative staffing and scheduling models for KPI guaranteed coverage at the lowest possible costs.

    -        Demonstrated experience developing a customer care philosophy that ensures customer satisfaction.

    -        Demonstrated experience analyzing service desk performance through various statistical and reporting methods.

    -        Demonstrated experience enhancing the image of the service desk as a front-end support group that advances the IT vision and strategy.

    -        Demonstrated experience managing an incident management system in a performance based environment complying with ITIL V3/V4 standards.

     

    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    -        Health, Dental, and Vision

    -        Life Insurance

    -        401k

    -        Flexible Spending Account (Health, Dependent Care, and Commuter)

    -        Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com

     

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  • 1 Month Ago

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Business Development Center Representative
  • Royal Automotive Group (multiple Tucson locations)
  • Tucson, AZ FULL_TIME
  • Our Business Development Center serves as a liaison between the company’s service & sales departments and our customers to ensure complete customer satisfaction. The applicant must have a warm and fri...
  • Just Posted

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Business Development Center Representative
  • Royal Speedway Inc
  • Tucson, AZ FULL_TIME
  • Royal Automotive Groups Business Development Center or “BDC” liaises between the company’s service & sales departments and our customers to ensure complete customer satisfaction. Often the BDC is the ...
  • 8 Days Ago

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Business Development Center Representative
  • ORielly Chevrolet Inc
  • Tucson, AZ FULL_TIME
  • Description At O'Rielly Chevrolet, we strive to make every customer a customer for life. We reward individuals who are ready to work hard and stay motivated. Every employee at O'Rielly Chevrolet is ab...
  • 8 Days Ago

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Call Center Representative
  • Chiricahua Community Health Centers, Inc
  • Douglas, AZ FULL_TIME
  • Job Title: Call Center Representative Reports To: Supervisor, Call Center Job Summary: Confirms patient appointments and verifies patient insurance and demographic information. Qualifications and Requ...
  • 9 Days Ago

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Call center representative
  • Flipscreen USA
  • Tucson, AZ FULL_TIME
  • To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Call Center Representative ...
  • 27 Days Ago

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0 Contact Center Representative - Inbound jobs found in Sierra Vista, AZ area

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BENSON ACE SALESPERSON
  • SIERRA VISTA ACE HARDWARE INC
  • Benson, AZ
  • Job Details Job Location Benson Ace - Benson, AZ Position Type Full-Time/Part-Time Salary Range $14.00 Job Category Reta...
  • 3/27/2024 12:00:00 AM

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Inbound Sales Representative - New Grad
  • Government Employees Insurance Company
  • Vail, AZ
  • Inside Sales Representative- Tucson, AZ Salary: $18.51 per hour / $37,297 annually * +10% evening differential for appli...
  • 3/26/2024 12:00:00 AM

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Registered Nurse - Operating Room - Per Diem
  • Canyon Vista Medical Center
  • Sierra Vista, AZ
  • Who We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you ca...
  • 3/26/2024 12:00:00 AM

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Medical Assistant-SVMG
  • Canyon Vista Medical Center
  • Sierra Vista, AZ
  • People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Canyon...
  • 3/26/2024 12:00:00 AM

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POLICE OFFICER RECRUIT
  • City of Sierra Vista, AZ
  • Sierra Vista, AZ
  • Salary : $56,201.60 Annually Location : Sierra Vista, AZ Job Type: FULL-TIME Job Number: 01 01 2024 REQ 1340 Department:...
  • 3/25/2024 12:00:00 AM

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Surgical Tech - Per Diem
  • Canyon Vista Medical Center
  • Sierra Vista, AZ
  • Who We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you ca...
  • 3/25/2024 12:00:00 AM

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CNA - Quiburi Mission - FT - Days
  • Good Samaritan Society
  • Benson, AZ
  • Create Your Career With Us! Join our not-for-profit organization that has provided over 100 years of housing and service...
  • 3/25/2024 12:00:00 AM

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Cook - Assisted Living
  • Prestige Care - Sierra Vista
  • Sierra Vista, AZ
  • Currently seeking Part Time great hours to have a second job if needed POSITION SUMMARY The Cook prepares food in accord...
  • 3/24/2024 12:00:00 AM

Sierra Vista is a city in Cochise County, Arizona, United States. As of the 2010 census the population of the city was 43,888. The city is part of the Sierra Vista-Douglas Metropolitan Area, with a 2010 population of 131,346. Fort Huachuca, a U.S. Army post, is located in the northwest part of the city. Sierra Vista, which is Spanish for "Mountain Range View", is located 75 miles (121 km) southeast of Tucson and serves as the main commercial, cultural, and recreational hub of Cochise County. Sierra Vista is located in southwestern Cochise County at 31°32′44″N 110°16′35″W / 31.54556°N 110.276...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$31,118 to $40,886
Sierra Vista, Arizona area prices
were up 2.5% from a year ago