Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Inbound Retention Representative
$11.50-$12 an hour - Full-time – Part-time
General Qualifications
Full Job Description
Who we are:
For more than 25 years, ACC Premiere has been providing customer service on behalf of companies of all sizes worldwide. We specialize in providing individualized contact with our Clients' customers. Our employees consider themselves brand ambassadors for the Clients they work with. Our employees do not make cold calls! We primarily handle inbound customer service calls, process emails, and live chats.
ACC Premiere is seeking to hire individuals who have a passion for helping people. Re-imagine the meaning of work life, teamwork, and service when you become a part of our Work-From-Home team. We believe the key to our success is the exceptional people, exceptional tools, exceptional training, and most importantly, exceptional expectations that we require to serve our clients well. That's why we hand-pick the best to deliver a new level of service leading to amazing experiences.
We will provide you with all the equipment you need to work remotely. We do require that you have a strong and stable internet connection, a quiet, distraction-free space to work, and great customer service skills. Apply today to learn more!
General Characteristics:
In this position, you will take inbound calls from customers. The nature of this work is providing customers with excellent service while upselling their current orders for vitamins or supplements.
We are hiring for full and part-time positions. This position requires 2 weeks of full-time, remote training before starting your normal schedule which will include one weekend day each week. There are a variety of schedules available within the first and second shift range.
Job description:
Requirements Include:
Training:
Home Environment and Workspace:
Why You Should Work at ACC Premiere
Benefits
Check us out on Facebook @AccDubuque or @AccPlatteville!
Job Type: Full-time – Part-time
Pay: $11.50-$12.00 per hour
Schedule:
COVID-19 considerations:
While in office we follow all CDC guidelines including remaining socially distant, wearing masks in shared spaces, and frequent sanitation.
Work Location:
If you require alternative methods of application or screening, you must approach the employer directly to request this as really is not responsible for the employer's application process.
EEO Statement:
ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.
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0 Contact Center Representative - Inbound jobs found in Scranton, PA area