Contact Center Representative - Inbound jobs in Santa Ana, CA

We are seeking a highly motivated and customer-oriented Contact Center Agent to join our team. As a Contact Center Agent, you will be the first point of contact for our customers and will play a crucial role in ensuring their satisfaction. You will be responsible for handling a variety of customer inquiries, providing accurate information, and resolving any issues or concerns.

Responsibilities:

• Respond to customer inquiries and requests via phone, email, and chat in a timely and professional manner
• Identify and troubleshoot customer issues, providing appropriate solutions and alternatives
• Accurately log and document customer interactions and transactions
• Build and maintain positive relationships with customers by providing exceptional service
• Collaborate with other team members to resolve complex customer issues
• Stay up-to-date with product knowledge and customer support techniques
• Follow company policies and procedures to ensure consistent service delivery

Requirements:

• High school diploma or equivalent
  
• Excellent verbal and written communication skills
• Strong problem-solving and analytical skills
• Proficient in the use of computer systems and software programs
• Ability to work well under pressure and meet deadlines