Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Title: Client Contact Center Representative
Location: Livermore, CA
Hiring salary range: $20.09 - $23.98 per hour
Fremont Bank founded in 1964, is one of the oldest independently
owned banks in the Bay Area and is one of the top rated mid-tier banks in the
nation. Voted a Top Workplace for 2022 and for the past twelve consecutive years,
Fremont Bank has an immediate opening for a Client Contact Center Representative in Livermore, CA.
Position Overview
The Client Contact Center
Representative handles both inbound and outbound calls. Each associate in
the organization is expected to defuse difficult situations, interpret customer
concerns and decide on best course of action to resolve pending issues while
upholding company and vendor policies; maintain excellent customer relations to
improve customer loyalty; ensure satisfaction by following up with customers
and verifying that all issues have been resolved. The Client Contact Call
Center Department is a high-volume contact center serving customers and the
sales team.
Role and
Responsibilities
Minimum Qualifications
Clear All
0 Contact Center Representative - Inbound jobs found in San Jose, CA area