Contact Center Representative - Inbound jobs in Sacramento, CA
Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Inbound jobs
Contact Center Sales & Service Representative - Inbound Call Center (FULL TIME ONSITE)
- First Technology Federal Credit Union
-
Rocklin, CA
FULL_TIME
-
Our Contact Center is looking for engaged and independent member service professionals to help our members achieve their financial goals. As a Sales and Service Representative, you will be part of a supportive and dynamic member focused sales team. This Representative works in a fast-paced environment focused on serving our members over the phone with a variety of banking needs, including account inquiries, loan support, and cross-selling products and services to help members.At First Tech, we place a high priority on setting our employees up for success and continuously re-evaluating the employee experience to ensure a positive work environment. As a new Contact Center Representative, you will participate in a comprehensive 5-week training and orientation at our Rocklin location lead by our dedicated Call Center Training team. Our Contact Center leadership team is committed to providing each employee tailored support to meet their individual growth and development.Here is what you can expect from the job and what you need to be successful:Job Duties
- Support inbound member calls and perform member financial transactions in English - Spanish Speaking skill set a plus!
- Pro-actively identify and recommend the best products and services to meet the members’ financial needs, and partnering with services teams including insurance, investments, and mortgage
- Provide exceptional customer service by assisting with members’ digital inquiries (mobile and online banking) and engaging with eSupport and Helpdesk when needed a
- Meet quarterly call efficiency metrics and service objectives, alongside sales targets, and incentives
- Actively evaluate the member interaction to determine satisfaction level, de-escalating / troubleshooting or escalating as appropriate to address each members’ unique needs
- Participate in training and utilize available resources to maintain in depth current knowledge of all current credit union products and services
- Engage appropriate team member(s) and leaders for issue resolution and ongoing training support
Essential Skills- Minimum 1 years of previous experience in a fast-paced customer service role required;
- Experience in a call center and/or sales role strongly preferred
- Ability to listen to our members needs and provide tailored product recommendations
- Must be comfortable working in fast-paced customer service and sales environment, meeting deadlines without sacrificing member service
- Excellent verbal and written communication skills with a focus on empathy and professionalism
- Aptitude for learning a variety of computer systems and using technology to solve member issues
- Excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections
- Demonstrated effective time management skills with the ability to work independently and in a collaborative team environment
- Strong critical thinking and decision-making skills with attention to detail
- Intermediate level experience with Microsoft Office suite, including Word, Outlook, and Excel required
- Education: High school diploma or equivalent; proficiency in basic mathematics
Location: Rocklin Corporate Location, Rocklin, CA 95765. The Contact Center team works on-site, but during the COVID pandemic we are adhering to CDC guidelines and taking every precaution to ensure the safety of our employees through social distancing and on-site virtual training.Schedule: 40 hours per week Monday-Friday; various shifts available starting at 6:00am and ending at 6:30pm to support a work/life balance
Target Compensation in Rocklin, CA:- Sales and Service Representative I: $20.80-$22.24 per hour quarterly incentive
Benefits options include- Traditional medical, dental, and vision coverage
- 401K matching up to 5% per pay period
- Accrue up to 17 days of Paid Time Off your first year of employment
- 11 paid federal holidays
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
- 7 Days Ago
Contact Center Service Representative
- SAFE Credit Union
-
Rancho Cordova, CA
FULL_TIME
- Hourly Range: $20.80-$22.50POSITION PURPOSEResponsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves customer questions and problems regarding accounts, p...
- 1 Month Ago
Inbound Call Center Representative (High Volume)
- BELL BROTHERS HEATING & AIR
-
Mather, CA
FULL_TIME
- Bell Bros. is Northern California’s Leading HVAC, Plumbing and Window company. We have a history of high standards and have built our company on the important ethical business practices of honesty and...
- 7 Days Ago
Outpatient Practice Supervisor - Contact Center
- MMC001 Marshall Medical Center
-
Placerville, CA
FULL_TIME
- Department: MMF Contact Center Shift: Primarily Days (United States of America) Employee Type: Regular Per Diem Type (if applicable): Minimum Pay Range: $31.54 - $39.42 Job Description: POSITION SUMMA...
- 12 Days Ago
Manager, Contact Center Operations
- PG&E Corporation
-
Sacramento, CA
FULL_TIME
- Requisition ID # 152842 Job Category: Customer Support / Operations Job Level: Manager/PrincipalBusiness Unit: Customer & CommsWork Type: HybridJob Location: Sacramento Department OverviewIn Customer ...
- 24 Days Ago
Contact Center QA Specialist
- Dignity Health Medical Group
-
RANCHO CORDOVA, CA
FULL_TIME
- OverviewDignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affi...
- 30 Days Ago
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0 Contact Center Representative - Inbound jobs found in Sacramento, CA area
Sales Ex - COE – Client Success - Advanced Analytics Manager
- Accenture
-
Sacramento, CA
- Organization: Corporate Functions/Sales Excellence - COE Location: US Negotiable Accenture is a leading global professio...
- 4/24/2024 12:00:00 AM
Human Services Adjunct Assistant Professor Pool
- Los Rios Community College District
-
Sacramento, CA
- Posting DetailsPosition InformationJob Posting Title Human Services Adjunct Assistant Professor PoolLocation Los Rios Co...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- Fortuna BMC
-
Folsom, CA
- Customer Support Representative AT A GLANCE: Pay: $20.00 - $24.00 per hour DOE Location: Folsom, CA Employment Type: Ful...
- 4/23/2024 12:00:00 AM
Bilingual Customer Service Representative
- Amerit Consulting
-
Sacramento, CA
- OVERVIEW: Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human Se...
- 4/22/2024 12:00:00 AM
CFJC Agent III - Remote
- Schnitzer Steel Industries, Inc.
-
Rancho Cordova, CA
- Responsibilities: Provide information about the products and services Troubleshoot and resolve product issues and concer...
- 4/22/2024 12:00:00 AM
Warm Transfer Contact Center Rep (REMOTE)
- SearchPros
-
Rancho Cordova, CA
- REMOTE Warm Transfer Contact Center Rep - with Bonus Opportunities! OUR CULTURE Our environment may be casual, but our w...
- 4/21/2024 12:00:00 AM
Bilingual Customer Service Representative
- Amerit Consulting
-
Sacramento, CA
- OVERVIEW: Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human Se...
- 4/21/2024 12:00:00 AM
FT Customer Service Representative - Work From Home>
- ARIVE
-
Antelope, CA
- [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
- 4/20/2024 12:00:00 AM
About Sacramento, California
Sacramento (/ˌsækrəˈmɛntoʊ/ SAK-rə-MEN-toh; Spanish: [sakɾaˈmento]) is the capital city of the U.S. state of California and the seat of Sacramento County. Located at the confluence of the Sacramento River and the American River in Northern California's Sacramento Valley, Sacramento's estimated 2018 population of 501,334 makes it the sixth-largest city in California and the ninth largest capital in the United States. Sacramento is the seat of the California Assembly, the Governor of California, and Supreme Court of California, making it the state's political center and a hub for lobbying and th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$35,914 to $47,190
Sacramento, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago