Contact Center Representative - Inbound jobs in Roseville, CA

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Service Representative
  • SAFE Credit Union
  • Rancho Cordova, CA FULL_TIME
  • Hourly Range: $20.80-$22.50

    POSITION PURPOSE
    Responsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves customer questions and problems regarding accounts, payments, products, and services. Completes and maintains applicable reports, records, and files. Cross-sells products and services, and supports all functions within the Contact Center.

    ESSENTIAL FUNCTIONS AND BASIC DUTIES

    • Process member transaction requests, addressing and resolving concerns, as well as providing solutions.
    • Represent SAFE’s Brand Promise by providing a positive and professional experience to members and non-members.
    • Input credit applications for consumer loans and credit lines through LoansPQ application.
    • Conduct extensive member profiling to determine members’ needs.
    • Achieve member service standards, sales performance expectations, and quality Business Partner referrals through SAFE’s referral application.
    • Provides phone support and simulates or recreates problems to provide resolution to members for operating difficulties.
    • Consult with other departments and branches to assist with members’ needs.
    • Maintain posting drawer and balance daily; close drawer at the end of each shift.
    • Maintain an ongoing awareness of developments and changes in policies, procedures, products, and services.
    • Complete opening and closing checklists, when applicable.
    • Adhere to Attendance and Punctuality Guidelines.
    • Complete other duties, as assigned.

    QUALIFICATIONS
    Education/Certification:
    High school diploma, or equivalent.
    Required Knowledge:
    Customer service experience required.
    Experience Required:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Skills/Abilities:

    • Excellent communication and public relations skills.
    • Ability to work well under pressure.
    • Computer and related software application skills, including Microsoft Word and Excel.
    • Solid math skills and bookkeeping abilities.

    WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARYLANGUAGE SKILLS

    • Excellent communication skills (verbal, written, listening skills, and empathy).
    • Expert ability to build relationships with other leaders, business partners, and stakeholders.

    MATHEMATICAL SKILLS AND REASONING ABILITY

    • Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

    PHYSICAL DEMANDS AND WORK ENVIRONMENT
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    • While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
    • The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
    • The employee must occasionally lift and/or move up to 10 pounds.
    • Specific vision abilities required by this job include close vision.
    • The noise level in the work environment is usually moderate.

    INTENT AND FUNCTION OF JOB DESCRIPTIONS
    This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
    In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
    Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

    Job Type: Full-time

    Pay: $20.80 - $22.50 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Tuition reimbursement
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Day shift
    • Evening shift
    • Monday to Friday

    Work Location: In person

  • 14 Days Ago

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Inbound Call Center Representative (High Volume)
  • BELL BROTHERS HEATING & AIR
  • Mather, CA FULL_TIME
  • Bell Bros. is Northern California’s Leading HVAC, Plumbing and Window company. We have a history of high standards and have built our company on the important ethical business practices of honesty and...
  • 8 Days Ago

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Inbound Call Center Representative (High Volume)
  • Service Champions Inc
  • Rancho Cordova, CA FULL_TIME
  • Bell Bros. is Northern California’s Leading HVAC, Plumbing, Window and Door company. We have a history of high standards and have built our company on the important ethical business practices of hones...
  • 15 Days Ago

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Manager, Contact Center Operations
  • PG&E Corporation
  • Sacramento, CA FULL_TIME
  • Requisition ID # 152842 Job Category: Customer Support / Operations Job Level: Manager/PrincipalBusiness Unit: Customer & CommsWork Type: HybridJob Location: Sacramento Department OverviewIn Customer ...
  • 25 Days Ago

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Contact Center QA Specialist
  • Dignity Health Medical Group
  • RANCHO CORDOVA, CA FULL_TIME
  • OverviewDignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affi...
  • 3 Days Ago

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Remote Contact Center Member Service Representative II - (El Dorado County Area) DO NOT LINK
  • Golden 1 Talent Acquisition Team
  • El Dorado Hills, CA FULL_TIME
  • TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE IISTATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT: MEMBER SERVICE CONTACT CENTER JOB CODE: 1104 PAY SCALE: $21.50 - $21.50 HOURLY GENERAL D...
  • 23 Days Ago

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0 Contact Center Representative - Inbound jobs found in Roseville, CA area

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Practice Development Coach
  • SMCNATIONAL INC
  • Rocklin, CA
  • Job Description Job Description SMC National is a dental marketing agency with a just cause to help individuals live out...
  • 3/28/2024 12:00:00 AM

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Customer Service - Technical Support
  • CoCard Business
  • Roseville, CA
  • CoCard Business is a provider of payment technology solutions for businesses across the United States. We are looking fo...
  • 3/28/2024 12:00:00 AM

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Supervisor, Customer Operations
  • Delta Dental Plans Association
  • Rancho Cordova, CA
  • Job Description The Customer Operations Supervisor is a people leader role within the Customer Operations department, re...
  • 3/28/2024 12:00:00 AM

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Computer Client Support Analyst, Asc
  • INTELLISWIFT INC
  • Sacramento, CA
  • Job ID: 23-04971 Job Title: Computer Client Support Analyst, Asc Location: Sacramento, CA Duration: 12 Months Pay Range:...
  • 3/26/2024 12:00:00 AM

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CFJC Agent I - Remote
  • Schnitzer Steel Industries, Inc.
  • Rancho Cordova, CA
  • This individual will be responsible for answering inbound customer phone calls related to the selling or donation of veh...
  • 3/26/2024 12:00:00 AM

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CFJC Agent II - Remote
  • Schnitzer Steel Industries, Inc.
  • Rancho Cordova, CA
  • Responsibilities: Provide information about the products and services Troubleshoot and resolve product issues and concer...
  • 3/26/2024 12:00:00 AM

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CFJC Agent III - Remote
  • Schnitzer Steel Industries, Inc.
  • Rancho Cordova, CA
  • Responsibilities: Provide information about the products and services Troubleshoot and resolve product issues and concer...
  • 3/26/2024 12:00:00 AM

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Remote Call Center Agent
  • Fortuna
  • Sacramento, CA
  • Join Fortuna's team as a Full-Time Customer Service Representative and unleash your potential from the comfort of your h...
  • 3/25/2024 12:00:00 AM

Roseville (formerly, Roseville Junction, Junction, and Grider's) is the largest city in Placer County, California, United States, in the Sacramento metropolitan area. As of 2016, the US Census Bureau estimated the city's population to be 132,683. Interstate 80 runs through Roseville and State Route 65 runs through part of the northern edge of the city. According to the Roseville Civic Center, the city has a total area of 42.26 square miles (109.5 km2), of which, 42.24 square miles (109.4 km2) of it is land and 0.002 square miles (0.0052 km2) of it (0.00%) is water. Several streams flow through...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$35,810 to $47,049
Roseville, California area prices
were up 2.5% from a year ago