Contact Center Representative - Inbound jobs in Rock Hill, SC

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Jackson Hewitt - 3533
  • Rock Hill, SC PART_TIME
  • At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here.

    Together we are highly passionate about what we do, and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

    What you'll do here:
    • Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
    • Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued. 
    • Present a professional, courteous, and confident demeanor via verbal and/or written communications.
    • Take ownership in assisting, researching, resolving, or escalating customer issues. 
    • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
    • Diligently and accurately document customer records and cases. 
    • Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed. 
    • Make sales or recommendations for products or services that may better suit client needs. 
    • Utilize software, databases, scripts, and tools appropriately. 
    • Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion. 
    Skills you'll bring for success:
    • 1 - 3 years previous call center experience
    • High School Diploma/GED or equivalent related business experience preferred
    • Strong written and verbal communication skills
    • Great active listening skills
    • Exceptional interpersonal and rapport building skills
    • Patient and empathetic attitude
    • Strong time management and organizational skills
    • Comfortable working in a fast-paced environment
    • Computer literacy, ability to learn new technologies
    • Phone skills, including familiarity with complex or multi-line phone systems
    • Ability to learn in-depth knowledge of JH’s products and/or services
  • 27 Days Ago

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Outbound Call Center Representative
  • RockBox Fitness
  • Rock Hill, SC PART_TIME
  • Position Overview: We are seeking motivated and energetic individuals to join our team as Outbound Call Center Associate. In this role, you will be responsible for reaching out to leads and prospects ...
  • 2 Days Ago

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Customer Service Representative
  • Lancaster Collision Center
  • Lancaster, SC FULL_TIME
  • Lancaster Collison Center is a 14,000 square foot auto body collision shop that offers high quality repairs for all makes and models. We are a growing company and is hiring for a customer service repr...
  • 2 Days Ago

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Single Point of Contact - SPOC
  • RoundPoint Mortgage Servicing LLC
  • Fort Mill, SC FULL_TIME
  • Position Overview: The Single Point of Contact is responsible for ensuring the best execution on every asset in their assigned investor's portfolio. Working Relationships: The Single Point of Contact ...
  • 1 Day Ago

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Compliance Support Representative
  • Community Medicine Foundation Inc. / DBA North Central Family Medicine Center
  • Rock Hill, SC FULL_TIME
  • Summary: North Central Family Medical Center is a non-profit Federally Qualified Health Center (FQHC) providing affordable and accessible patient-centered healthcare and pharmacy services to patients ...
  • 7 Days Ago

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Center Manager
  • Kumon Math and Reading Center of INDIAN LAND
  • Fort Mill, SC FULL_TIME
  • Kumon Math And Reading Center Of Indian Land, SC is looking for one Center Manager to join our strong team. We are located on 8177 Charlotte Hwy, Indian Land, SC. 29707. Our ideal candidate is a self-...
  • 23 Days Ago

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0 Contact Center Representative - Inbound jobs found in Rock Hill, SC area

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***Client Service Advisor | Remote in Utah***
  • Vaco
  • Charlotte, NC
  • Job Title: Client Service Advisor Location: Remote in Utah Duration: 12-months Contract (Possible extension/conversion) ...
  • 3/28/2024 12:00:00 AM

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Central Operations Specialist (Settlements)
  • Republic Financial
  • Charlotte, NC
  • Overview & Responsibilities In business for 70 years, Republic Finance is proud to be a trusted lender online and throug...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Unique Loom LLC
  • Fort Mill, SC
  • Customer Service Representative Description We are actively seeking experienced and passionate Customer Service Represen...
  • 3/28/2024 12:00:00 AM

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Convention Center Technician/ Customer Service Representative - Part Time
  • Smart City Networks, Limited Partnership
  • Charlotte, NC
  • Job Description Job Description Responsibilities and essential job functions include but are not limited to the followin...
  • 3/28/2024 12:00:00 AM

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Sales & Service Contact Center Representative
  • Comporium, Inc.
  • Rock Hill, SC
  • Comporium is a diversified communications company providing a Quintuple Play of five servicesvoice, video, data, wireles...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative Flooring Warranty and Repair Dept.
  • Atlanta Flooring Design Centers
  • Charlotte, NC
  • Job Description Job Description The Warranty and Repair Account Representative is responsible for maintaining positive w...
  • 3/27/2024 12:00:00 AM

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Remote Call Center Representative
  • Contemporary Staffing Solutions
  • Charlotte, NC
  • Job Description Job Description Seeking an experienced Call Center Representative to join our client for a 100% remote o...
  • 3/27/2024 12:00:00 AM

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Stratascale Client Advisor - Charlotte
  • Stratascale
  • Charlotte, NC
  • Job Summary: The Client Advisor will focus on developing new business with existing customers and acquiring new customer...
  • 3/26/2024 12:00:00 AM

Rock Hill is the largest city in York County, South Carolina, United States and the fifth-largest city in the state. It is also the fourth-largest city of the Charlotte metropolitan area, behind Charlotte, Concord, and Gastonia (all located in North Carolina, unlike Rock Hill). As of the 2010 Census, the population was 66,154. In 2016, the population had increased to 72,937. The total population of Rock Hill inside the city limits and outside the city limits as of 2017 was estimated at 117,375 people. The city is located approximately 25 miles (40 km) south of Charlotte and approximately 70 mi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$32,633 to $42,876
Rock Hill, South Carolina area prices
were up 1.5% from a year ago