Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Job Summary:
These are exciting times at Wallaby Windows. Our advanced technologies and exceptional customer service drive our rapid expansion.
The Contact Center Representative will provide customer service to our customers across the US. This is a position that will be responsible for answering incoming customer calls, data entry into the CRM, and building relationships with customers and franchise locations.
Company Summary:
Wallaby Windows’ call center agents are passionate about providing the highest level of service through knowledge and empathy while positively impacting our customers.
As a Wallaby Windows call center agent, you will handle inbound and outbound calls assisting customers with selecting the best options from our extensive product line.
No sales or high-pressure environment. At Wallaby Windows you will find your safe space and happy place.
In this role, you will be the voice of the company. Through helpful interactions, you can make a difference in the lives of thousands of individuals and their loved ones.
Wallaby Windows will empower you to provide best-in-class service. As such, we support a positive promote-from-within culture and provide full-rate paid training to help move you to the next level in your career. Yes – we are looking for individuals with drive and ambition – those who desire a career and not just a job.
Part time and full time positions available as well as evening and weekend hours.
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Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear. The employee will likely have prolonged periods of sitting at a desk and working on a computer. Specific vision abilities required by this job include close vision, distance vision, and depth perception.
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
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Work Location: In person
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0 Contact Center Representative - Inbound jobs found in Palm Bay, FL area