Contact Center Representative - Inbound jobs in Palm Bay, FL

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

W
Contact Center Representative
  • Wallaby Windows
  • Melbourne, FL PART_TIME,FULL_TIME
  • Job Summary:
    These are exciting times at Wallaby Windows. Our advanced technologies and exceptional customer service drive our rapid expansion.

    The Contact Center Representative will provide customer service to our customers across the US. This is a position that will be responsible for answering incoming customer calls, data entry into the CRM, and building relationships with customers and franchise locations.

    Company Summary:

    Wallaby Windows’ call center agents are passionate about providing the highest level of service through knowledge and empathy while positively impacting our customers.

    As a Wallaby Windows call center agent, you will handle inbound and outbound calls assisting customers with selecting the best options from our extensive product line.

    No sales or high-pressure environment. At Wallaby Windows you will find your safe space and happy place.

    In this role, you will be the voice of the company. Through helpful interactions, you can make a difference in the lives of thousands of individuals and their loved ones.

    Wallaby Windows will empower you to provide best-in-class service. As such, we support a positive promote-from-within culture and provide full-rate paid training to help move you to the next level in your career. Yes – we are looking for individuals with drive and ambition – those who desire a career and not just a job.

    Part time and full time positions available as well as evening and weekend hours.

    Supervisory Responsibilities:

    • None.

    Duties/Responsibilities:

    • Provide Wallaby Window customers with an exceptional service experience.
    • Schedule appointments.
    • Confer with customers by telephone to provide information about Wallaby Windows' world-class products and services.
    • Keep Records of customer interaction or transactions and record details of inquiries and actions taken.
    • Identify customers' needs and thoroughly address them.
    • Clearly, Offer Detailed answers while providing concise options or explanations.
    • Contact customers to respond to inquiries.

    Required Skills/Abilities:

    • High energy and engaging communication style.
    • Ability to learn quickly and retain information.
    • Be resourceful and effective in delivering answers to challenging scenarios.
    • Effective verbal and written communication skills.
    • Proficient in Microsoft Office Suite and other related software.
    • Ability to work varying times between the hours of 9am - 6pm.
    • Experience in a call center environment is preferred but not mandatory.
    • Be creative, friendly, and solution-oriented with customers and colleagues.
    • Be Yourself while inspiring your Wallaby Windows team with your ideas, knowledge, self-starting attitude, and customer insight.
    • Reliable transportation.

    Education and Experience:

    • High School Diploma/GED required.
    • Prior experience within the home services industry or CRM experience is preferred, but not required.

    Physical Requirements:
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear. The employee will likely have prolonged periods of sitting at a desk and working on a computer. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

    Job Types: Full-time, Part-time

    Pay: $17.00 - $19.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Flexible spending account
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • Day shift
    • Monday to Friday

    Work Location: In person

  • 3 Days Ago

A
Contact center associate
  • Acara Solutions
  • Melbourne, FL FULL_TIME
  • Are you a Contact Center Associate who is looking to join one of the top companies within the Consumer Banking industries? Are you looking to further your career and grow?Do you have experience in cus...
  • 1 Day Ago

W
Call Center Representative
  • Whole Family Health Center Inc
  • Vero Beach, FL FULL_TIME
  • Job Summary: This person must be able to multi-task and function in a fast-paced environment while contributing to a positive environment for patients and staff and participating in problem solving ac...
  • Just Posted

P
Call center representative
  • PONANT
  • Fort Pierce, FL FULL_TIME
  • Customer Service / Fully Remote - Anywhere in U.S. / Competitive pay / Health, dental, vision / PTO / Retirement plan - As a Call Center Rep you'll : Handle inbound and outbound calls in a professiona...
  • 19 Days Ago

S
Call Center Representative
  • St. Lucie Battery & Tire
  • Fort Pierce, FL FULL_TIME
  • St Lucie Battery & Tire Call Center RepresentativeSt Lucie Battery & Tire is looking for a motivated and experience Call Center Representative to add to our growing Call Center Department to provide o...
  • 21 Days Ago

B
Call Center Representative
  • Broadleaf Results
  • Melbourne, FL FULL_TIME,CONTRACTOR
  • Here's what you'd do: To act as a representative of clients and provide exceptional quality service for members. To assist members via telephone, fax, and mail, provide client information, and cross-s...
  • Just Posted

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Contact Center Representative - Inbound jobs found in Palm Bay, FL area

A
Network Control Customer Service Representative (US Citizen) - Melbourne, FL - JP5379
  • Altimeter Solutions
  • Melbourne, FL
  • We've determined which skillsets are most beneficial for this role. These skills are listed first below as the Must Have...
  • 3/29/2024 12:00:00 AM

P
Customer Care Representative
  • Percepta
  • Melbourne, FL
  • Client Service Representative At Percepta, we bring first-class service across each market we support . As a Client Serv...
  • 3/29/2024 12:00:00 AM

V
Medical Phone Room Call Center Operator
  • Vero Orthopaedics Inc
  • Vero Beach, FL
  • Job Description Job Description Medical Phone Room Call Center Operator Reports to Director of Office Operations As expe...
  • 3/28/2024 12:00:00 AM

W
Bilingual Japanese Inbound Customer Service Representative - Orlando, FL (Work from Home)
  • Wyndham Destinations Group
  • Orlando, FL
  • **Bilingual Japanese Inbound Customer Service Representative - Orlando, FL (Work from Home)** ** Bilingual Japanese Inbo...
  • 3/28/2024 12:00:00 AM

A
Customer Service Specialist
  • Adapt Health LLC
  • Melbourne, FL
  • AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services...
  • 3/28/2024 12:00:00 AM

P
Bilingual Spanish Customer Service Representatives
  • Percepta
  • Melbourne, FL
  • At Percepta, we bring first-class service across each market we support . As a Customer Service Representative (Bilingua...
  • 3/27/2024 12:00:00 AM

F
Administrative/Professional Services Project Manager - NASA KSC
  • Federal Integrated Systems Corp
  • Merritt Island, FL
  • Job Description Job Description Since our inception, FedSync has stood for Accountability, Integrity, Teaming, Value, In...
  • 3/27/2024 12:00:00 AM

W
Inbound Customer Service Representative - Orlando, FL (Work from Home)
  • Wyndham Destinations Group
  • Orlando, FL
  • **Inbound Customer Service Representative - Orlando, FL (Work from Home)** ** Inbound Customer Service Representative - ...
  • 3/26/2024 12:00:00 AM

Palm Bay is a city in Brevard County, Florida. The city's population was 103,190 at the 2010 United States Census, making it the most populous city in the county. It developed at Turkey Creek at its mouth at Indian River, which flows into the Atlantic Ocean. Palm Bay is a principal city of the Palm Bay−Melbourne−Titusville Metropolitan Statistical Area, which had a population of 543,376 at the 2010 census. According to the United States Census Bureau, the city has a total area of 68.8 square miles (178.3 km2), of which 65.7 square miles (170.2 km2) is land and 3.1 square miles (8.1 km2), or 4...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$30,283 to $39,788
Palm Bay, Florida area prices
were up 1.5% from a year ago