Contact Center Representative - Inbound jobs in Olive Branch, MS
Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Inbound jobs
- Fedex Employee Credit Association
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Memphis, TN
OTHER
-
Overview
Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits!
FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams.
FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs.
With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA’s corporate offices are in Memphis, TN. For more information, visit fecca.com.
Title: Contact Center Representative (Call Center)
Reports To: Supervisors and Assistant Vice President, Member Services
Schedule: Various between 7:30 a.m. - 5:30 p.m., Monday - Friday
Location: Nonconnah
FLSA Status: Non-Exempt
Responsibilities
Normal Duties and Responsibilities:
- Serve our members.
- .Provide assistance with membership eligibility requirements, account inquiries and requests, servicing for credit debit cards, loan payments, and other member needs.
- Identify cross sell opportunities for new and existing members with services and products that best matches the members’ needs and qualifications. 4.
- Utilizing a “member centric” approach, determine individual member’s financial needs and recommend the appropriate products and services in order to improve the member’s financial lives
- Effectively answer questions by listening, collecting data, securing answers and reporting results in order to assist members in solving accounts related issues.
- Assist with Live Chat, as needed.
- Must maintain strictly confidential information pertaining to the Credit Association, member, and employee business.
- Maintains regulatory compliance including the Bank Secrecy Act.
- Follows the CARE and QA Service Standards and maintains excellent understanding of FECA products and services.
- Participates in ongoing training for professional and personal development.
- Maintains a positive, professional attitude and works well with a team.
- All other duties and responsibilities as assigned.
- Some college preferred, or an equivalent combination of education and experience. Financial Institution experience preferred, including understanding of credit union philosophy and knowledge of credit union rules and regulations.
- Demonstrated ability to investigate and solve complex problems.
- Excellent written and verbal communication and basic math skills.
- Must be accurate, organized, attentive to details, and manage time well.
- Proficiency in Microsoft Office.
- 2 Days Ago
Qualifications
Minimum Qualifications:
- Arvest Bank
-
Jonesboro, AR
FULL_TIME
- Location: 2009 Browns Ln., Jonesboro, AR External candidates may be able to work remotely after the initial 120 day training period with sufficient performance. Internal candidates may be able to work...
- 7 Days Ago
- TruGreen Limited Partnership
-
Memphis, TN
FULL_TIME
- 100847 6855 Appling Farms Pkwy, Memphis, Tennessee 38133 Job Description Position Overview TruGreen is currently hiring a Contact Center Sales Representative who will receive inbound and places outbou...
- 20 Days Ago
- Brother USA
-
Bartlett, TN
FULL_TIME
- Let's Grow Together Our mission is to live our “at your side” promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it’s t...
- 1 Day Ago
- Brother USA
-
Bartlett, TN
FULL_TIME
- Let's Grow Together Our mission is to live our “at your side” promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it’s t...
- 1 Day Ago
- Brother USA
-
Bartlett, TN
FULL_TIME
- Let's Grow Together Our mission is to live our “at your side” promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it’s t...
- 1 Day Ago
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0 Contact Center Representative - Inbound jobs found in Olive Branch, MS area
- ARIVE
-
Southaven, MS
- [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
- 4/19/2024 12:00:00 AM
- Wetherill Associates INC
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Southaven, MS
- ** Ecommerce Customer Service Lead - Southaven, MS** **Job Category****:** Customer Service **Requisition Number****:** ...
- 4/19/2024 12:00:00 AM
- ARIVE
-
Hernando, MS
- [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
- 4/19/2024 12:00:00 AM
- Regional Medical Center of Memphis
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Memphis, TN
- A Brief Overview Provides support by performing various clerical duties, data entry, scheduling tests and discharge func...
- 4/19/2024 12:00:00 AM
- The Auctus Group LLC
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Germantown, TN
- [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / 401K match - As a Customer...
- 4/19/2024 12:00:00 AM
- ARIVE
-
Collierville, TN
- [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
- 4/19/2024 12:00:00 AM
- Pfizer, Inc.
-
Memphis, TN
- **customer service representative (Contract)** Memphis, TN, United States Contract (5 months 26 days) Published 14 days ...
- 4/16/2024 12:00:00 AM
- Sanitas
-
Memphis, TN
- Job Details Level Entry Job Location Memphis - Whitehaven - Memphis, TN Position Type Full Time Education Level High Sch...
- 4/15/2024 12:00:00 AM
About Olive Branch, Mississippi
were up 1.3% from a year ago