Contact Center Representative - Inbound jobs in Odessa, TX

Job Overview:

As a Call Center Representative agent for a transportation service, your main responsibilities would include handling incoming calls from customers, providing information about the services offered by the transportation company, addressing customer inquiries.

Responsibilities:

Customer Interaction:

Handle inbound calls, emails, and chats promptly and professionally.

Address customer inquiries regarding our transportation services, pricing, schedules, and policies.

Communication:

Maintain clear and concise communication with customers, colleagues, and other departments.

Follow up with customers to ensure that their issues have been resolved satisfactorily and that they are satisfied with the outcome.

Documentation and Record-Keeping:

Accurately document customer interactions, including complaints, inquiries, and resolutions, in our CRM system.

Generate reports on call volume, customer satisfaction, and other key performance indicators as required.

Qualifications:

High school or general equivalency diploma.

Basic computer skills.

Ability to multitask and manage time effectively.

Excellent communication skills, both verbal and written, with a professional and friendly telephone manner.

Job Types: Full-time, Part-time

Pay: $21.63 - $25.92 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday

Work Location: Remote