Contact Center Representative - Inbound jobs in Oceanside, CA
Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Inbound jobs
Contact Center - Contact Center Supervisor
- Mission Fed
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers? How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details. Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content. Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance. What we offer: Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
- 2 Months Ago
Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 2 Months Ago
47- Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 11 Days Ago
Contact Center - Telephone Consultant
- Mission Fed
-
San Diego, CA
FULL_TIME
- Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
- 24 Days Ago
Inbound Customer Service/Sales Representative
- Sports Performance Physical Therapy
-
San Diego, CA
PART_TIME,FULL_TIME
- Job Title: Sales Representative Location: San Diego, CA Job Type: Full-Time Company Overview:Sports Performance is a family-owned and operated business deeply rooted in the San Diego community. For ne...
- Just Posted
Junior Inbound Sales Development Representative (SDR)
- Amity Solutions
-
San Diego, CA
FULL_TIME
- Position Title: Junior Inbound Sales Development Representative (SDR) Location: San Diego, US, Remote Join the community revolution! At Amity, we believe that communities will save the world and we ar...
- 27 Days Ago
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0 Contact Center Representative - Inbound jobs found in Oceanside, CA area
PBX/ANSWERING SERVICE OPERATOR
- Tri City Healthcare District
-
Oceanside, CA
- Job Locations: US-CA-Oceanside Overview: Tri-City Medical Center has served San Diego Countys coastal communities of Car...
- 5/10/2024 12:00:00 AM
Director of Customer Service, Travel Insurance
- Generali Global Assistance
-
San Diego, CA
- **Generali Global Assistance** **Director of Customer Service, Travel Insurance** **Generali Global Assistance - San Die...
- 5/9/2024 12:00:00 AM
Vice President, Ambulatory Care - Ambulatory Care Administration
- UCI Health
-
Orange, CA
- UC Title: AMBUL CARE ADMSTN MGR 4 Position Number: 40322774 Reports to: Chief Strategy Officer, MC Working Title: VP, Am...
- 5/9/2024 12:00:00 AM
Client Service Associate (New Accounts)
- PIMCO
-
Solana Beach, CA
- PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our cli...
- 5/9/2024 12:00:00 AM
Software Engineer
- Affinity Development Group
-
San Diego, CA
- Job Type Full-time Description SUMMARY: Designs and develops systems-level software and provides systems support by perf...
- 5/7/2024 12:00:00 AM
Service Advisor/Sales - Vista
- Evan's Tire & Service Centers
-
Vista, CA
- Overview: Evans Tire & Service Centers strives to create a family-like atmosphere for our team, and our customers. We ha...
- 5/7/2024 12:00:00 AM
Client Service Representative
- Helen Woodward Animal Center
-
Rancho Santa Fe, CA
- POSITION: Client Service Representative (CSR - Adoptions) Hours: Part Time (Various days and hours, including weekends a...
- 5/7/2024 12:00:00 AM
Customer Service Representative
- AM/PM
-
Vista, CA
- Description We are seeking Customer Service Representatives for our company. We offer competitive benefits such as 401K,...
- 5/6/2024 12:00:00 AM
About Oceanside, California
Oceanside is a coastal city located on California's South Coast. It is the third-largest city in San Diego County, California. The city had a population of 167,086 at the 2010 census. Together with Carlsbad and Vista, it forms a tri-city area. Oceanside is located just south of Marine Corps Base Camp Pendleton.
Oceanside is at 33°12′42″N 117°19′33″W / 33.21167°N 117.32583°W / 33.21167; -117.32583 (33.211566, -117.325701).
According to the United States Census Bureau, the city has a total area of 42.2 square miles (109 km2), of which 41.2 square miles (107 km2) is land and 0.9 square miles ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$35,808 to $47,052
Oceanside, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago