Contact Center Representative - Inbound jobs in Oakland, CA

Creating a fresh solution to bath remodeling, Bath Planet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as an installer of custom acrylic bath and shower solutions.

Bath Planet of NorCal is looking to hire an experienced Call Center Representative in our new Hayward, CA office. Qualified applicants will have excellent computer and communication skills, customer service experience. Positivity, Dynamic Character and Competitiveness should ooze out of you as standard!

We have an excellent compensation package for the right person in this position that includes a hourly rate and bonus opportunities.

Job duties include but are not limited to:

• Sit at a workstation for long hours to interact with customers using a computer and a headset.
• Manage inbound and outbound customer calls in a timely manner.  On average you will complete over 100 call a day.
• Build positive work relationship with customers to enhance the image and public perception of our company
• Follow our customer engagement strategy
• Meet qualitative and quantitative targets
• Previous experience in a customer support role/Sales role strongly recommended
• Excellent phone and verbal communication skills
• Adaptable to different personality types
• Familiarity with CRM technology
• Customer focused
• Ability to multi-task
• Excellent time management skills
• High school diploma or GED required