Contact Center Representative - Inbound jobs in Oregon
Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Inbound jobs
Contact Center Representative
- OnPoint Community Credit Union
-
Portland, OR
FULL_TIME
-
Overview
Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are Member owned. That’s right, our Members own us and we are here to serve them with the best customer service out there! Our Contact Center team sits in our Clackamas Operations Contact Center and are the first line of communication with our Members who call in for a variety of questions, transactions and other financial services and needs. Through an interactive, responsive and consultative approach, Contact Center Representatives are responsible for effectively handling in-bound calls and emails from our Members and are passionate about providing extraordinary Customer Service. They use knowledge of financial products, services, procedures, as well as customer service skills to conduct a variety of account transactions, provide information and support, address and resolve issues/concerns and refer business to callers in a manner exceeding customer service satisfaction. OnPoint employees are rewarded, acknowledged and appreciated! We take care of our Members and OnPoint takes care of us by offering employees a generous vacation package, incentives, competitive hourly pay, 100% - paid employee medical, dental and vision premiums, Tri-Met / parking passes, 401k matching, tuition reimbursement and more!
Responsibilities- Effectively communicates with members and colleagues on general and complex inquiries and skillfully use customer service skills to find resolutions and answers to inbound calls and emails. Identifies solutions leading to the retention and the building of member relationships while consistently maintaining a high level of customer service.
- Exceeds customer service standards while maintaining peer average call volume.
- Answer all inbound calls by welcoming callers in a polite, friendly and professional manner. Continue great customer service throughout the phone call by thanking caller by name, demonstrating interest and willingness to help, projecting energy in tone, being friendly and genuine and ensuring callers’ needs are fulfilled.
- Effectively handle high inbound call volume while representing Credit Union in a friendly and professional manner while providing exceptional customer service to Members.
- Answers questions, troubleshoots requests and brings appropriate resolution to account problems.
- Maintains knowledge of all products, services, and processes offered by the Credit Union to effectively build member relationships and provide superior customer service.
- Refers financial products and services and meet established referral goals set by Contact Center Manager.
- Understands the practices of various support departments and the overall impact on customer service and the work flow.
- Is knowledgeable of and adheres to established policies, procedures and processes and exercises appropriate approval authority.
- May assist in training new and existing employees, in conjunction with Contact Center management and the Training Department.
- May perform outbound calling to build member relationships.
- Perform other duties as assigned.
- Possesses excellent written and oral communication skills. Use language effectively to gather information and facilitate the exchange of thought and ideas. Expresses self clearly and logically.
- Possesses exceptional analytical skills and use of sound judgement. Is competent at applying logic to solve problems.
- Is proficient in arithmetic, ten-key and basic computer skills
- Competently handles a variety of task simultaneously independently.
- Competently works under pressure, is skilled at calmly diffusing highly charged situations and works with a sense of urgency.
- Proficient at researching and analyzing information.
- Possesses strong interpersonal skills. Possesses excellent collaboration skills and uses positive communication techniques in order to effectively resolve conflict.
- Is a quick and thorough learner and competently applies newly learned information.
- Is quick to adopt and support frequent updates and changes.
- Must be detail oriented and skilled in data entry.
- High School Diploma or equivalent
- Preferred one year customer service experience
- Application of basic computer skills
- Preferred previous job duties in a CSR / Customer Service Representative titled position
- Knowledge of financial institutions and bilingual skills a plus
- Experience in the use of general math, experience with ten-key and basic computer skills
- Must have Saturday availability
Starting Pay: $21.00 per hour with no previous banking experience! See what it is like to be a Contact Center Representative at OnPoint: https://onpointcu.wistia.com/medias/wjjgdaj8bx
To authentically live up to our purpose of building strong communities, OnPoint is committed to prioritizing diversity, equity and inclusion in our conversations, relationships, actions, and services. Our DEI strategy will be guided by continuous education, data-driven performance metrics, shared accountability and an emphasis on cultivating meaningful and respectful connections.
OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. - 23 Days Ago
Contact Representative
- US Bureau of Land Management
-
Klamath Falls, OR
PART_TIME,FULL_TIME
- Duties As the Contact Representative in this position, you will: Contact Representative GS-0962-06 The Contact Representative is the face of the district. Whether the public is walking in or calling i...
- 8 Days Ago
Contact Center Supervisor
- NBLY - Mr. Rooter Plumbing Of Portland & Vancouver
-
Gladstone, OR
FULL_TIME
- At Mr. Rooter Plumbing you can lead a high-performing, customer-facing team that is the heartbeat of our businessAre you ready to build on your call center and customer service career experiences and ...
- 8 Days Ago
Contact Center Specialist
- Pacific NW Federal Credit Union
-
Portland, OR
FULL_TIME
- Pacific NW Federal Credit Union in Portland, OR is seeking a Contact Center / Call Center Specialist to support our members both on the phone and in the branch as needed. Is working for an established...
- 4 Days Ago
Contact Center Manager
- Kaiser Permanente
-
Hillsboro, OR
FULL_TIME
- Job Summary: Serves as the strategic, operational and administrative leader for assigned lines of business in a highly specialized Contact Center environment. Develop and maintain efficient ongoing op...
- 23 Days Ago
Lead Contact Representative
- Internal Revenue Service
-
Portland, OR
FULL_TIME
- Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at w...
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- Job Description Job Description MUST LIVE IN THE CEDAR FALLS/WATERLOO IOWA OR SURROUNDING AREA Fluency in Spanish speaki...
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Contact Center Representative
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- Job Description Job Description In Search Of Hard working and dedicated customer service representative to work in our c...
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- Kemba Cincinnati Credit Union
-
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- Job Description Job Description ABOUT US Kemba Credit Union is a not-for-profit organization based out of West Chester, ...
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- WMA
-
Ontario, CA
- Job Description Job Description Our company is seeking Part-Time Contact Center Representatives. Shift is: Monday to Fri...
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- Credit Union of Georgia
-
Marietta, GA
- Job Description Job Description Are you looking for a rewarding career with an organization that puts people first? Cred...
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About Oregon
Oregon (/ˈɒrɪɡən/ (listen) ORR-ih-gən) is a state in the Pacific Northwest region on the West Coast of the United States. The Columbia River delineates much of Oregon's northern boundary with Washington, while the Snake River delineates much of its eastern boundary with Idaho. The parallel 42° north delineates the southern boundary with California and Nevada. Oregon is one of only four states of the continental United States to have a coastline on the Pacific Ocean.
Oregon was inhabited by many indigenous tribes before Western traders, explorers, and settlers arrived. An autonomous government ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$33,755 to $44,352