Contact Center Representative - Inbound jobs in Norwalk, CA
Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Inbound jobs
Contact Center Team Lead
- Honda
-
Torrance, CA
FULL_TIME
-
Job PurposeThe Contact Center Team Lead is responsible for overseeing the operation of Honda’s HR Contact Center as well as customer contact managed through self-service methods. The supervisor leads a team of HR operations Contact Center agents who engage with associates over the phone, and electronically to provide and collect relevant HR information. They partner with other HR professionals within the HR Operations group to ensure the seamless and consistent delivery of HR services to the Honda community. The supervisor is a member of the HR Operations team and interfaces with other leaders to ensure the effective and consistent operationalization of HR services.
Key Accountabilities- Group Leader: Support Unit Lead by overseeing the HR contact center, including defining work standards and evaluating staff. Create clear goals and provide timely support and guidance for members as needed to ensure their goals are met. Monitor attendance and conduct performance appraisals.
- Set and continuously evaluate HR contact center service levels. Develop ongoing means to quantify, assess, and improve contact center operations and services; Including analytics and PDCA activities to improve
- Develop and manage the team budget and delivery needs. Oversee the development and implementation of metrics, reporting, SOPs, process flow and needs assessment plans including methodologies to measure and evaluate the quality output.
- Partner with various departments to define consistent handoff points between contact center and other areas.
- Serves as an escalation point; interacts with employees at various levels and departments within the organization for problem resolution.
- Special Project support - Works across multiple HR disciplines/companies as needed.
Qualifications, Experience, Skills- Bachelor’s degree in Human Resources, Business Administration, or other related fields
- Minimum 2 years of supervisory experience in a Customer Service atmosphere required
- Minimum 2 years of professional HR experience preferred
- Knowledge and awareness of key HR standards and policies
- Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS)
- Strong analytical, problem-solving, and decision-making skills
- Significant customer service experience and ability to manage customer expectations
- Demonstrated effectiveness when dealing with dissatisfied customers
- Strong team development skills; excellent at clarifying common goals among diverse staff members, gaining consensus on an overall approach, and building a collaborative environment
- Ability to manage, influence, partner, negotiate, effectively communicate through verbal and written methods as well as deliver presentations
- Ability to effectively provide HR counsel to team members and managers
- Adaptive and flexible to new ideas and change
- Ability to handle confidential and sensitive information
- Proficient with Microsoft Outlook, MS Office Suite, with advanced knowledge of Excel Software
Workstyle- Remote
Benefits and Total RewardsWhat differentiates Honda and makes us an employer of choice?
Total rewards:- Competitive base salary
- Pay will be based on several variables that includes but not limited to geographic location, work experience, education, etc.
- Annual Bonus
- Overtime
- Industry-leading Benefit Plans (Medical, Dental, Vision)
- Paid time off, including vacation, paid holidays, sick time, and personal days
- 401K Plan with company match additional contribution
- Relocation Eligible
- Lifestyle Bonus
Career Growth:- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
Additional Offerings:- Wellbeing program
- Community service and engagement programs
- Product programs
- Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. - 11 Days Ago
Call Center Representative
- Blusky Restoration Contractors, LLC
-
Signal Hill, CA
FULL_TIME
- $20/hrJob Definition: The Call Representative is responsible to answer loss calls from across the nation and collect, document and dispatch loss event information to the appropriate branch for respons...
- 10 Days Ago
Call Center Representative
- Digestive Care Consultants
-
Torrance, CA
FULL_TIME
- Overview: We are seeking a motivated Call Center Representative to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service....
- 11 Days Ago
LVN Call Center Representative
- Employ
-
Long Beach, CA
TEMPORARY,FULL_TIME
- Job Overview:We are seeking a highly motivated and customer-oriented individual to join an amazing healthcare organization team as a Call Center Representative. As a Call Center Representative, you wi...
- 25 Days Ago
Call Center Representative
- SEAN S MOHTASHAMI DDS INC
-
Long Beach, CA
FULL_TIME
- Our practice is looking for a hard working, goal minded individual with strong sales skills to fill the position we have as a Patient Service Representative. In this role, you will be the first point ...
- 26 Days Ago
Call Center Representative
- GP Group
-
Long Beach, CA
FULL_TIME
- Exciting Opportunity: Join Global Partners Group as a Call Centre Representative in Long Beach, CA !Are you ready to be part of a dynamic team, delivering exceptional customer service? GP Group, a lea...
- 30 Days Ago
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0 Contact Center Representative - Inbound jobs found in Norwalk, CA area
Manager Call Center Operations (WFM/IS) - Patient Engagement Center
- Providence Health & Services
-
Brea, CA
- Job Description The Call Center Manager is responsible for developing and managing employees and processes while ensurin...
- 4/23/2024 12:00:00 AM
Call Center Supervisor
- IHDLab
-
Santa Ana, CA
- IHDLab is currently seeking a dedicated and experienced Call Center Supervisor to join our team. As a Call Center Superv...
- 4/23/2024 12:00:00 AM
Dispatch Manager
- Expert Home Builders
-
Los Angeles, CA
- Job Description Job Description Expert Home Builders is a company with top-notch craftsmanship and transformative home r...
- 4/23/2024 12:00:00 AM
Telemarketing Manager
- Expert Home Builders
-
Los Angeles, CA
- Job Description Job Description Expert Home Builders is a company with top-notch craftsmanship and transformative home r...
- 4/23/2024 12:00:00 AM
GTS Senior Service Associate
- East West Bank
-
El Monte, CA
- Introduction: Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and...
- 4/22/2024 12:00:00 AM
Principal Product Manager, Support & Contact Center
- Goodleap
-
Los Angeles, CA
- Principal Product Manager, Support & Contact CenterAt Goodleap, we're driven by a relentless pursuit of innovation. Our ...
- 4/22/2024 12:00:00 AM
Client Specialist
- American Honda Motor
-
Torrance, CA
- What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it's a joyful one.We are looking fo...
- 4/22/2024 12:00:00 AM
Sales Trainer (Call/Contact Center)
- Amen Clinics, Inc.
-
Costa Mesa, CA
- Company Overview: Amen Clinics is a pioneer in mental wellness, dedicated to providing outstanding care and guidance for...
- 4/22/2024 12:00:00 AM
About Norwalk, California
Norwalk is a suburban city in Los Angeles County, California, United States. The population is estimated to be 107,096 as of 2014. It is the 58th most densely-populated city in California.
Founded in the late 19th century, Norwalk was incorporated as a city in 1957. It is located 17 miles (27 km) southeast of downtown Los Angeles and is part of the Greater Los Angeles area.
Norwalk is a member of the Gateway Cities Council of Governments. Norwalk's sister cities are Morelia, Michoacán, and Hermosillo, Sonora, in Mexico.
Norwalk is located at 33°54′25″N 118°5′0″W / 33.90694°N 118.08333°W / 3...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$36,778 to $48,325
Norwalk, California area prices
were up 3.2% from a year ago
were up 3.2% from a year ago