Contact Center Representative - Inbound jobs in Normal, IL

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Workforce Analyst Contact Center
  • OSF HealthCare
  • Peoria, IL FULL_TIME
  • Overview

    Expected pay for this position is $21.30 - $25.05/hour. Actual pay will be determined by experience, skills and internal equity.

     

    POSITION SUMMARY: The Workforce Analyst maintains a multi-channel Workforce Management (WFM) platform within OSF. The Workforce Analyst focuses on planning and optimizing the performance of OSF agents by analyzing pertinent data, historical performance, and trends in order to manage service levels, staff schedules, and schedule changes to achieve maximum efficiency and occupancy. This includes configuration of skills, call and multi-channel routing, historical trends, and anomalies.


    Qualifications

    REQUIRED QUALIFICATIONS:

    • Education: High School/GED
    • Experience: 3 years of experience in scheduling, staffing analysis, or workforce management
    • 2 years of experience in a call center environment
    • Experience using reporting tools
    • Other skills/knowledge: Customer service and communication skills, including patience and flexibility with a variety of user knowledge levels and skill sets.

     

    PREFERRED QUALIFICATIONS:

    • Education: Associate's Degree
    • Other skills/knowledge: Familiarity with OSF services, organizational practice, principles, and mission.

     

    OSF HealthCare is an Equal Opportunity Employer.

  • 28 Days Ago

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Supv Contact Center
  • OSF HealthCare
  • Peoria, IL FULL_TIME
  • OverviewExpected pay for this position is $28.44 - $33.46/hour. Actual pay will be determined by experience, skills and internal equity. POSITION SUMMARY: The Supervisor Contact Center provides direct...
  • Just Posted

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Contact Center Agent II
  • OSF HealthCare
  • Peoria, IL FULL_TIME
  • Overview This is a remote work from home position, must reside in IL. Would need to be able to travel to the office for training and other required, rare occasions. Training for this position is on si...
  • 4 Days Ago

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Contact center agent
  • OSF Healthcare
  • Peoria, IL FULL_TIME
  • Overview This is a remote work from home position, must reside in IL. Would need to be able to travel to the office for training and other required, rare occasions. Training for this position is on si...
  • 3 Days Ago

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • 1 Month Ago

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Knowledge Specialist/Content Writer(Contact Center)
  • DSMH LLC
  • Peoria, IL CONTRACTOR
  • Role More specific title would be a Knowledge Specialist. Other titles are Content Writer, Contact Center, Trainer, Teacher provide self help contents monitor data Top Skills Knowledge of Microsoft Wo...
  • 1 Month Ago

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0 Contact Center Representative - Inbound jobs found in Normal, IL area

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Sales and Management Intern
  • Buckle
  • Bloomington, IL
  • Summary The Sales and Management Intern position's primary responsibility is to fulfill our mission statement, "to creat...
  • 3/29/2024 12:00:00 AM

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Leader In Training
  • Buckle
  • Bloomington, IL
  • Summary At Buckle, we target fashionable, friendly, energetic individuals who thrive in a competitive culture. As a Lead...
  • 3/29/2024 12:00:00 AM

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Assistant in Training
  • Buckle
  • Bloomington, IL
  • Summary Buckle is seeking experienced and talented individuals who desire to take their skills to the next level. As an ...
  • 3/29/2024 12:00:00 AM

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Washer/Driver - BMC Laundry
  • Carle Health
  • Bloomington, IL
  • **Your web browser (Chrome 88) is out of date.** ** Job Details** **Washer/Driver - BMC Laundry** **Department:** Laundr...
  • 3/29/2024 12:00:00 AM

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Parts Specialist
  • O'Reilly Auto Parts
  • Bloomington, IL
  • The Parts Specialist will provide all retail and installer customers with a high level of service. This position will al...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Vireo Health LLC
  • Bloomington, IL
  • ** Vireo Health Inc.** ** Customer Service Representative** Bloomington, MN 55437 Here at Vireo Health, Inc. (Vireo) our...
  • 3/26/2024 12:00:00 AM

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FT Practice Support Specialist (Work From Home)>
  • aptihealth
  • Normal, IL
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay & benefits - As a Practice Support Specialist you'll: Answer...
  • 3/26/2024 12:00:00 AM

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Claim Specialist -Auto/Fire -Hybrid
  • State Farm
  • Bloomington, IL
  • Overview: Build your career at one of the top companies for professional growth in the U.S.! Khakis optional At State Fa...
  • 3/26/2024 12:00:00 AM

Normal is a town in McLean County, Illinois, United States. As of the 2010 census, the town's population was 52,497. Normal is the smaller of two principal municipalities of the Bloomington–Normal metropolitan area, and Illinois' seventh most populous community outside the Chicago metropolitan area. Normal's mayor is Chris Koos. The main campus of Illinois' oldest public university, Illinois State University, a fully accredited four-year institution, is in Normal, as is Heartland Community College, a fully accredited two-year institution. There is also a satellite campus of Lincoln College, w...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$31,760 to $41,729
Normal, Illinois area prices
were up 1.3% from a year ago