Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Main Purpose of the Role:
The Import Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communication includes answering general import enquiries and acting as an intermediary between customers and other internal groups.
Main Tasks:
Answers incoming customer calls and emails and acts as a concierge to guide the customer through its experience with ZIM.
Provides information about container availability, last free day and vessel arrival.
Coordinates solutions to documentation and logistics issues for customers.
Requires fielding a large volume of incoming calls from ZIM's client base while maintaining a professional and courteous demeanor .
Makes necessary outgoing calls when required to follow up on outstanding issues.
Performs various miscellaneous customer requests.
Assists with special projects aimed at improving efficiency and customer outcomes.
Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines
Any other duties as assigned.
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0 Contact Center Representative - Inbound jobs found in Norfolk, VA area