Contact Center Representative - Inbound jobs in Newton, MA

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative (between 32-40 hours)
  • Naveo Credit Union
  • Cambridge, MA FULL_TIME
  • Description

      

    About us:


    Naveo is a not-for-profit financial institution (with locations in Somerville and Cambridge) focused on serving our members as partners, guiding them towards their financial goals. We embrace their personalities, cultures, and ambitions, tailoring our services to fit their needs and creating a financial plan that matches up with their current and future goals. At Naveo, it’s your journey.


    Our team is made up of experienced and dedicated employees seeking to make an impact in the communities we serve by supporting our local economy, small businesses and community organizations. Interested in bringing value to our members and neighbors? Seeking to develop your skills? You might be a fit for one of our openings.


    About the role:


    We are seeking an organized and motivated Contact Center Representative to  provide excellent member service, offering assistance and solutions via telephone, email, and written correspondence. 


    Responsibilities include:


    · Provide outstanding service through active listening, time management, and verbal and written communication.

    · Utilize resources effectively to address member needs, inquiries, and complaints in a timely and efficient manner.

    · Maintain knowledge of the organization, our products and services, and industry trends to offer solutions.

    · Respond to inquiries regarding branch hours and locations, deposit and loan accounts, and transactions.

    · Process requests including but not limited to travel notifications, debit card limit increases, transfers, stop payments and loan payments.

    · Verify and update member profiles to ensure accuracy of contact information.

    · Assist with setting up, troubleshooting, password resetting, and navigating Mobile Banking, Online Banking, and Bill Pay.

    · Act as a Member Service Representative in the Retail branches as needed, performing key functions such as but not limited to assisting with opening and closing the branch, processing deposits, withdrawals, loan payments, check cashing, wire transfer initiation, and balancing teller drawer, ATM, vault, Coinstream, and cash recyclers. 

    · Demonstrate community involvement by representing the Credit Union while working at local events.

    · Perform other duties as necessary.

    · Schedule varies between 32 - 40 hours per week, including required Saturdays (8:30am – 1:15pm)

    · Ability to speak Portuguese a plus but not required


    Our ideal candidate looks like: 


    Education/Experience: 


    · Bachelor's degree preferred, but not required

    · At least 2 years of customer service/contact center and banking experience or experience required

    · Ability to problem solve, analyze information, and demonstrate professionalism

    · Excellent organizational skills and ability to work independently

    · Demonstrated comfort level with technology such as mobile services and online banking services is a plus

    · Effective time management skills. Ability to exercise good judgment and ability to prioritize multiple demands


    Computer Skills:  


    · Proficient in Microsoft Office and Outlook

    · Experience on COCC Insight a plus


    Have some of the above skills or qualifications, but not others? Contact us and let us know why you think you’d be a fit.


    MORE ABOUT US:


    Naveo Credit Union, formerly Cambridge Portuguese Credit Union, was incorporated in 1928 by members of the Portuguese-American community as a place for their community to grow their savings with confidence and borrow money at low rates. In 2014, we changed our name to Naveo Credit Union to complement the changing demographics of the area -- we welcome everyone in the community to become a member. We are socially responsible, supporting local non-profit organizations that serve our membership. 


    Naveo is an equal opportunity employer that values diversity. We do not discriminate based on perceived or actual race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, or status as an individual with a disability. Naveo is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment and activities. 

  • 18 Days Ago

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Multi-Channel Contact Center Representative I
  • ssctech
  • Quincy, MA FULL_TIME
  • SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C ...
  • 1 Month Ago

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Registered Nurse - Contact Center (FT)
  • East Boston Neighborhood Health Center
  • Revere, MA FULL_TIME
  • Registered NurseFull-TimeRevere, MA$10,000 sign-on bonus for new full-time hires!The RN in the Contact Center provides nursing care primarily through telephone triage and consultation. She/he follows ...
  • 17 Days Ago

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Contact Center Project Manager
  • Maximus
  • Boston, MA FULL_TIME
  • Job Description Summary Job Summary Essential Duties and Responsibilities: - Primary responsibility for daily management functions including developing and implementing strategic plans and objectives ...
  • 20 Days Ago

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Contact Center Specialist I
  • Northern Bank
  • Woburn, MA FULL_TIME
  • The Contact Center Specialist I is responsible for utilizing their advanced knowledge and technical skills to resolve inquiries effectively and efficiently, relative to the Bank’s products and service...
  • Just Posted

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Contact Center Leader
  • Aptia UK Ltd
  • Boston, MA FULL_TIME
  • About Us: Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs...
  • 16 Days Ago

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0 Contact Center Representative - Inbound jobs found in Newton, MA area

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Patient Coordinator, Endoscopy Call Center
  • Partners Healthcare System
  • Chestnut Hill, MA
  • Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a pos...
  • 3/28/2024 12:00:00 AM

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Customer Service Professional (Remote)
  • AllWays Health Partners
  • Somerville, MA
  • Job Description - Customer Service Professional (Remote) (3179623) **Job Description** Customer Service Professional (Re...
  • 3/28/2024 12:00:00 AM

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Member Service Representative, Naveo Credit Union, Somerville, MA
  • Cooperative Credit Union Association
  • Somerville, MA
  • **Member Services Sales and Service Rep, Metro Credit Union, Chelsea, MA** Join a fast-paced, dynamic, growing team and ...
  • 3/28/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Cambridge, MA
  • *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon ...
  • 3/27/2024 12:00:00 AM

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Patient Access Rep
  • Beth Israel Lahey Health
  • Needham Heights, MA
  • When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Typ...
  • 3/27/2024 12:00:00 AM

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Director of Telecommunications
  • CATALDO AMBULANCE
  • Malden, MA
  • Job Description Job Description Title: Director of Communications Status: Full Time Department: Communications FLSA Clas...
  • 3/26/2024 12:00:00 AM

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Remote Reservation Sales Specialist
  • Pyramid Global Hospitality Corporate Offices - Boston
  • Boston, MA
  • About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospi...
  • 3/26/2024 12:00:00 AM

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Customer Care Representative
  • The Acquisition Group
  • Newton, MA
  • **Customer Care Representative** Newton As a **Customer Care Representative**, you will be responsible for delivering be...
  • 3/24/2024 12:00:00 AM

Newton is a suburban city in Middlesex County, Massachusetts, United States. It is approximately 7 miles (11 km) west of downtown Boston and is bordered by Boston's Brighton and West Roxbury neighborhoods to the east and south, respectively, and by the suburb of Brookline to the east, the suburbs of Watertown and Waltham to the north, and Weston, Wellesley and Needham to the west. Rather than having a single city center, Newton resembles a patchwork of thirteen villages. According to the 2010 U.S. Census, the population of Newton was 85,146, making it the eleventh largest city in the state. Ne...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$37,355 to $49,079
Newton, Massachusetts area prices
were up 2.5% from a year ago