Contact Center Representative - Inbound jobs in Muncie, IN

THIS POSITION IS ONSITE AT OUR MUNCIE, IN OFFICE

Duncan Solutions, a wholly owned subsidiary of Navient, is a full-service tolling and parking management company and a leading provider of business processing services to government clients, including citation processing, debt collection, and integrated parking and tolling customer service.

Collectors at Duncan Solutions are responsible for contacting citizens nationwide regarding their unpaid parking citations, tolls, and municipal debt to negotiate and establish repayment, while documenting important account information for each call.

PAY AND BENEFITS:

Pay is $15.50 an hour monthly bonus opportunity!

Additional benefits include:

• Paid training
• Paid Holidays
• Up to 3 weeks PTO during your first 12 months! Increases to 4 week after 1 year of service.
• Medical, dental, and vision coverage- Effective the 1st of the month following your date of hire
• 401k (employer match up to 5% after 6 months)
• Tuition Reimbursement- Immediately Eligible!

REQUIRED TRAINING HOURS (PAID):

Monday - Friday, 9:00am - 5:00pm (3 weeks)

• After training there is thepotential for one evening shift from 11:00am - 8:00pm

Responsibilities Include:

Communicate with customers regarding their parking citations.                                           

• Provide excellent service to outbound/inbound callers related to parking citations, municipal debt, toll charges and toll violations.

Communicate with customers to collect delinquent funds and bring closure to past due accounts    

• Establishes contact with customers for the purpose of collecting delinquent funds and bringing to final closure past due amounts while maintaining adherence to the spirit of all FDCPA regulations.
• Persuade customers to pay amounts due on unpaid parking citations. Reviews alternatives for payment with customers and monitors payment status of accounts.

Ensure all accounts are worked within client standards and Federal Regulations          

• Work within regulations, department/division and Compliance Policies             
• Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications
• Maintains proper documentation of discussions with customers and enters information into computer.
• Adheres to dialer schedule and work standards and attends training sessions as directed by management

MIMIMUM REQUIREMENTS:

• High School diploma or equivalent
• At least 6 months experience in customer service
• Basic computer and keyboarding skills
• Effective written and strong verbal communication skills
• Strong listening skills, ability to follow written and/or verbal instructions
• Good mathematical skills including calculator skills
• Strong organizational and negotiation skills and goal oriented
• Reliable, ability to work flexible day, evening and weekend hours as required
• Ability to learn company collections computer system and phone system
• Persistent, ability to overcome objections, ability to remove barriers

PREFERRED QUALIFICATIONS:

• 1 to 2 years of stable and consistent work history in a customer focused role
• Bilingual (English/Spanish)

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.

About the Company:
Navient