Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Full Job Description
Barbara's Answering Services is to provide a world-class customer experience, starting with the Contact Center, in line with its industry-disrupting Ultimate Intelligent TechLuxury Electric Vehicle and related product and service offerings. The Contact Center Specialist for Barbara's Answering Services Customer Support Contact (Call) Center will be one of a tight-knit internal team serving as the company’s representative to inquiries from leads and drivers. This position requires a high-level customer and employee interaction, so the ideal candidate will require a strong level of customer service skills and experience.
This position will be responsible for responding in a timely, accurate, effective, and friendly manner to any and all inquiries as part of a team tasked with developing and enhancing relationships with current and future Barbara's Answering Services drivers, as well as with internal and 3rd party teams and vendors to ensure issues are optimally and efficiently resolved. Successful associates will work well in a demanding environment with both independent and team priorities, will contribute to the ongoing upkeep of knowledge content and will stay apprised of company offerings, and will provide valuable, actionable insights from the Voice of the Customer to drive optimal product, service and process offerings.
The Candidate will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment. Work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
Basic Qualifications:
Benefits
Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Benefits
Barbara's Answering Services is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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0 Contact Center Representative - Inbound jobs found in Moreno Valley, CA area