Contact Center Representative - Inbound jobs in Miami, FL

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact center representative
  • Educational Federal Credit Union
  • Miami, FL FULL_TIME
    • Answers calls and greets members appropriately according to MCC monitoring and coaching standards, provides general information regarding Credit Union products and services, handles a high volume of calls.
    • Identifies problems and / or provides member support; addresses member concerns and works with the member to resolve.
    • Coordinates resolutions with Lending for payment options and research.
    • Refer Debit & Credit / ATM issues including fraud to Card Services / Disputes & Loss Prevention departments. Handles debit card / ATM issues, including fraud, blocking / unblocking and replacing, releasing debit card holds, and increasing limits on debit cards after hours.
    • Refers loan applications to the ELC.
    • Cross Service credit union products and participates in campaign referrals.
    • Processes lost / stolen drafts, check orders, statement / check copies, stop payments, account warnings and Red Flag issues.
    • Assists members with inquiries concerning ACH, Bank by Phone, Online Banking, Bill Pay, eStatements, & eAlerts.
    • Makes phone transfers, provides balances and address changes over the phone.
    • Update correspondence dates for dormant accounts.
    • Back-up to the Switchboard Operator.
    • Performs other duties as assigned by management.
    • Last updated : 2024-03-07

  • 18 Days Ago

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Contact Center Representative I
  • EdFed
  • Miami, FL FULL_TIME
  • • Answers calls and greets members appropriately according to MCC monitoring and coaching standards, provides general information regarding Credit Union products and services, handles a high volume of...
  • 27 Days Ago

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Part Time Contact Center Representative I
  • EdFed
  • Miami, FL PART_TIME
  • Answers calls and greets members appropriately according to MCC monitoring and coaching standards, provides general information regarding Credit Union products and services, handles a high volume of c...
  • 19 Days Ago

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Call Center Supervisor
  • Inktel Contact Center Solutions
  • Doral, FL FULL_TIME
  • Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter—and our Ops. Supervi...
  • 6 Days Ago

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Onsite - Call Center Supervisor - (#DEX)
  • Inktel Contact Center Solutions
  • Doral, FL FULL_TIME
  • We are seeking an onsite Supervisor. Key Information & Qualifications Hours of operation - 7am to 11pm - 7 days a week Working knowledge of call center KPI's and how to drive productivity through a te...
  • 2 Days Ago

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Contact center associate
  • Hershey Insurance Group
  • Miami, FL FULL_TIME
  • The primary duties of this position involve placing and receiving professional phone calls to support new business and client service initiatives. A key component of this position is projecting a frie...
  • 16 Days Ago

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0 Contact Center Representative - Inbound jobs found in Miami, FL area

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Contact Center Representative
  • Educational Federal Credit Union
  • Kendall, FL
  • Job Description Job Description This is an entry skilled level support position in the Member Contact Center (MCC). The ...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative I
  • Digitech
  • Miami, FL
  • Description Essential Functions: Answers inbound telephone calls from current and potential customers within established...
  • 3/28/2024 12:00:00 AM

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Contact Center Associate 1 - UHealth Connect (Remote)
  • The University of Miami
  • Miami, FL
  • Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
  • 3/28/2024 12:00:00 AM

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Inbound Educational Call Center (Full-Time - Remote)
  • HUNTINGTON LEARNING CORPORATION
  • Miami, FL
  • Job Details Job Location Miami, FL - Miami, FL Remote Type Fully Remote Position Type Full-Time/Part-Time Education Leve...
  • 3/26/2024 12:00:00 AM

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Contact Center Associate - UHealth Connect (Florida Remote)
  • Careerbuilder
  • Miami, FL
  • Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
  • 3/26/2024 12:00:00 AM

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Contact Center Representative I
  • Educational Federal Credit Union
  • Miami, FL
  • • Answers calls and greets members appropriately according to MCC monitoring and coaching standards, provides general in...
  • 3/25/2024 12:00:00 AM

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Part Time Contact Center Representative I
  • Educational Federal Credit Union
  • Miami, FL
  • Answers calls and greets members appropriately according to MCC monitoring and coaching standards, provides general info...
  • 3/24/2024 12:00:00 AM

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Contact Center Associate 1 - UHealth Connect (Remote)
  • University of Miami Miller School of Medicine
  • Miami, FL
  • Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
  • 3/24/2024 12:00:00 AM

Miami, officially the City of Miami, is the cultural, economic and financial center of South Florida. Miami is the seat of Miami-Dade County, the most populous county in Florida. The city covers an area of about 56.6 square miles (147 km2), between the Everglades to the west and Biscayne Bay on the east; with a 2017 estimated population of 463,347, Miami is the sixth most densely populated major city in the United States. The Miami metropolitan area is home to 6.1 million people and the seventh-largest metropolitan area in the nation. Miami's metro area is the second-most populous metropolis i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$32,176 to $42,276
Miami, Florida area prices
were up 2.9% from a year ago