Contact Center Representative - Inbound jobs in Meridian, ID

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Member Contact Center Agent
  • Idaho Central Credit Union
  • Meridian, ID OTHER
  • Overview

    Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles?

     

    If so, you could be the perfect candidate for our Member Contact Center Agent role at Idaho Central Credit Union!

     

    Idaho Central Credit Union’s mission is to help our members achieve financial success. As a Member Contact Center Agent (MCC), you will be the helpful voice of our institution as you build positive relationships with our Credit Union members and assist them over phone, text message, and email.

    Responsibilities

    At work, your Primary Responsibilities will include:

    • Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills.
    • Providing general information to members about our Credit Union Services.
    • Answering telephone calls and meeting performance metrics.
    • Researching and correcting member account problems.
    • Performing a wide range of member-generated transactions.
    • Completing accurate case notes of member interactions and call history.
    • Working and communicating effectively with team members.
    • Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.

    Qualifications

    Before you apply, make sure you have:

    • A High School Diploma or GED.
    • Good communication and interpersonal skills.
    • The ability to maintain confidentiality of Credit Union records.

     

    Also, please let us know in your application if you have:

    • Knowledge of the Financial Industry.
    • Prior Experience in a Customer Service role.

     

    This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines.

    You must be eligible for membership at Idaho Central Credit Union to obtain employment.

     

    This role offers benefits, including:

    • Pay Starting at $17/hr 
    • Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium)
    • Generous Paid Time Off
    • 11 Paid Holidays
    • Matching 401K AND Pension
    • Tuition Reimbursement
    • Employee Assistance Program
    • Employee Wellness Program
    • Paid Group Life and Disability Insurance
    • Awesome Culture
    • Business Discounts (such as cell phone service and gym memberships)
    • And More

     

    About Idaho Central Credit Union:

    Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you’re a part of it. Idaho Central Credit Union was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho.  We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation.  We are a talent-based organization looking for talented individuals to help our members achieve financial success.

    Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

     

    The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

     

     

     

     

  • 19 Days Ago

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Contact Center Agent - Remote/Office
  • GTL Logistics Inc
  • Meridian, ID FULL_TIME
  • We are seeking a dedicated and enthusiastic individual to join our team as a Contact Center Agent. As a Contact Center Agent, you will be responsible for providing exceptional customer service and res...
  • 17 Days Ago

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DMV Customer Contact Center Technical Records Specialist 2
  • State of Idaho
  • Boise, ID FULL_TIME
  • Description NOTICE: Applications will be accepted through 4:59 PM MST on the posting end date. If you are a current or temporary State of Idaho employee you MUST apply through your internal Luma accou...
  • 3 Days Ago

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Bilingual Call Center Representative
  • Ascensus
  • Boise, ID FULL_TIME
  • Ascensus is the largest independent retirement and college savings services provider in the United States, helping millions of Americans save for the future. We are looking for client-focused talent w...
  • 1 Day Ago

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Dispatcher/Call Center Representative
  • Magic Electric, Plumbing, Heating + Air
  • boise, ID FULL_TIME
  • ONE TEAM. ONE DREAM. SHIFT: Saturday-Tuesday. Must be able to work Saturday. Flexible with Sunday, option on Sunday to work remote. BENEFITS: 80% Company Paid Employee Medical and Dental Insurance50% ...
  • 5 Days Ago

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Customer Service Call Center Representative
  • Dexian
  • Boise, ID CONTRACTOR
  • Title: Customer Service RepresentativeLocation: Boise IDPay rate: $19/hr to $20/hr.Duration: 4 months Customer Service Representative - Customer facing roles, high volume of calls, first contact with ...
  • 14 Days Ago

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0 Contact Center Representative - Inbound jobs found in Meridian, ID area

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Full Time Customer Service Representative (Bilingual) - Full-Time 1st Shift
  • Approved Cash Advance Centers, LLC
  • Nampa, ID
  • ** Full Time Customer Service Representative (Bilingual) - Full-Time 1st Shift** ** Infinity Loans** ** Nampa, ID** **Jo...
  • 4/26/2024 12:00:00 AM

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VIRTUAL - Customer Service Representative - Policy Holder (MST States)
  • Farmers Insurance Group
  • Boise, ID
  • ** VIRTUAL - Customer Service Representative - Policy Holder (MST States)** 12413 **We are Farmers!** We are more than j...
  • 4/26/2024 12:00:00 AM

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Customer Service Representative
  • Tandem Diabetes Care Inc.
  • Boise, ID
  • ** Customer Service Representative** **Job Category****:** Technical Service **Requisition Number****:** CUSTO03959 Show...
  • 4/25/2024 12:00:00 AM

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Customer Service Representative - Remote (Ultimate Medical Academy Grads Only)
  • Concentrix
  • Boise, ID
  • Job Title: Customer Service Representative - Remote (Ultimate Medical Academy Grads Only) Job Description This requisiti...
  • 4/25/2024 12:00:00 AM

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Customer Service Representative 2
  • Panhandlehealthdistrict
  • Boise, ID
  • Hiring is done without regard to race, color, religion, national origin, sex, age or disability. If you need special acc...
  • 4/25/2024 12:00:00 AM

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Supervisor Service Operations - Customer Service - R1414
  • PSG Global Solutions
  • Meridian, ID
  • This job was posted by : For more information, please see: Our Customer Service team is the key to what we "do" at Blue ...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative I
  • Veolia Environnement SA
  • Boise, ID
  • Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full sp...
  • 4/22/2024 12:00:00 AM

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Guest Services Event Staff
  • Oakview Group
  • Nampa, ID
  • Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services fo...
  • 4/22/2024 12:00:00 AM

Meridian is a city located in Ada County in the U.S. state of Idaho. As of the 2010 census, the population of Meridian was 75,092 making it the third largest city in Idaho after Boise and Nampa. Meridian is considered the state's fastest-growing city and among the fastest-growing cities in the United States. A 2015 census estimate placed the population at approximately 90,739. With a 2018 non-census population estimate of 106,410 and a 1,000 percent increase in population since 1990, the city is currently estimated as the second largest in the state. Meridian is located at 43°36′51″N 116°23′56...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$30,864 to $40,554
Meridian, Idaho area prices
were up 2.5% from a year ago