Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
We are currently seeking a Contact Center Representative with high volume call center experience, for our Animal Medical Center of Mid-America (AMCMA) St. Louis City Location. Contact Center Representatives are expected to be able to direct questions to our medical team (assistants, licensed techs, or veterinarians), as needed, and answer questions for clients regarding services and products within the hospital.
Previous call center and animal health knowledge preferred.
Duties include, but are not limited to:
Starting wage is $14/hour.
What sets our hospital apart?
-AMCMA is part of the Humane Society of Missouri.
-We've operated a public veterinary clinic since 1923.
-There are only 16 AAHA accredited non-profit veterinary hospitals in the country, we operate 2 of them.
-We are certified Feline Friendly and practice level Fear Free Certification.
-Proceeds from AMCMA support rescue, rehabilitation, and adoption of HSMO animals.
The Animal Medical Center of Mid America offers competitive wages and excellent benefits:
-Medical, Dental, and Vision insurance
-Short-term disability
-Long-term disability (100% employer paid)
-Retirement Savings Plan
-Flexible Spending Accounts
-Deductible Reimbursement Account
-Employee Assistance Program
-Paid time off, including vacation, sick and holiday pay
Employees are eligible for the following discounts after 90 days of employment:
-40% off veterinary services
-15% off prescription diets
-$50 off adoptions at HSMO
-10% off gift shop
-Purina for Professionals