Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Description
This position is responsible for providing world-class service to credit union members who communicate to the Contact Center via phone, fax, web, mail or e-mail, and is responsible for strengthening member relationships through the Credit Union’s products and services. In this role you will uphold the integrity of our Brand while living out our Mission and Vision and demonstrating our Core Values making the financial well-being of our membership altogether better in the enhancement of the member experience.
Requirements