Contact Center Representative - Inbound jobs in Lompoc, CA

Salary Range: $16.00 - $21.11

Pay rates are determined based on experience and internal equity.

Position Summary:

• Performs registration of patients, including interviewing, completion of required forms, and room assignment.
• Obtains accurate demographic and insurance data.
• Verifies insurance coverage and authorization for treatment.
• Communicates with other departments regarding registration of patients.
• Performs routine pre-admitting counseling including financial counseling/screening.
• Greets and directs patients and visitors.
• Accepts patient valuables. 
• Must work well under stress or tight deadlines.
• Must work well with supervisors, co-workers, patients/residents, family members and visitors.

District Responsibility:

• Support of the District Mission and Values
• Demonstrate Respect, Professionalism and Courtesy to all patients, visitors, other providers and coworkers, as delineated in the LVMC “Commitment to Care”.
• Constantly use C-I-CARE principles when communicating with others.
• Performance Improvement Activities
• Professional Development

Position Duties/Responsibility:

• Accurate capture all pertinent registration data including physician orders for processing of patient registration.
• Assist with PBX/Switchboard/Reception responsibilities
• Verify insurance coverage and obtain insurance authorization when applicable.
• Determine when assistance is needed from other departments and/or Director and follow through to insure that patient care is not compromised.
• Other Duties Assigned by Supervisor

Essential Functions:

• Ability to use computer keyboard, telephone and insurance eligibility determination equipment
• The ability to be supervised.
• The ability to work as a Team member.
• The ability to have positive personal interactions with staff, patients/residents and visitors.

Position Qualifications:

• Education:  High School diploma or equivalent.   
• Experience:  Previous office/hospital experience preferred.                         
• Certifications:  None necessary.
• Skills/Ability:  Excellent verbal skills required.  Exhibits the ability to organize multiple assignments and follow through with accuracy.  Exercises good judgment under stress.  Demonstrates initiative, emotional stability, tact and poise.  Fluency in Spanish desirable.
• Other: Must have the ability to hear softly spoken voices preferably with out a hearing device.
• LVMC reserves the right to modify the minimum requirements depending on the needs of the organization.