Contact Center Representative - Inbound jobs in Logan, UT

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

A
Certified Member Service Representative (Contact Center)
  • America First Credit Union
  • OGDEN, UT OTHER
  • Schedule

    Mon – Sat Flex

    Overview

    Pay Range: $14.00-$17.70 per hour

     

    Full-Time

     

    In-person training; Remote position after training

    This position does offer a work at home option after the completion of a 90 day in-person training. The in-person training takes place at our service center in Roy, Utah.

    Remote options are currently only available for those who can complete the 90 day in-person training and then reside in one of the following states: Utah, Idaho, Nevada, New Mexico, or Arizona.

     

    Responsible for handling member service calls in a prompt and courteous manner. Resolves member questions and problems regarding account statements, loans, payments, transfers, interest rates, investment certificates and new accounts. Performs limited research functions as needed. Cross-sells Credit Union services and supports all functions within the Call Center Department.

    Responsibilities

    1. Assumes responsibility for the effective and professional performance of member service functions.

     

    a. Receives member telephone questions and concerns in a professional manner. Researches and resolves concerns promptly and professionally.

     

    b. Provides information to members on accounts, payments, interest rates, blue book estimates, loan options, savings investment programs, mortgage payments, stop payments, and credit bureau ratings, etc.

     

    c. Provides courtesy rebates requested by Branches or members, within limits.

     

    2. Assumes responsibility for establishing and maintaining effective, professional business relations with members.

     

    a. Receives member calls, questions, and complaints. Resolves member requests and questions promptly and courteously.

     

    b. Keeps members informed of Credit Union services and policies.

     

    c. Maintains and projects the Credit Union's quality reputation.

     

    3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management.

     

    a. Assists area personnel as needed.

     

    b. Communicates with area personnel and Management regarding activities and significant problems.

     

    c. Completes required stats and records accurately and promptly.

     

    d. Attends and participates in meetings as required.

     

    4. Assumes responsibility for related duties as required or assigned.

     

    a. Actively and professionally cross-sells Credit Union products and services.

     

    b. Keeps work area clean and well-maintained.

     

    c. Assists area personnel as necessary.

     

    #IND21

    Qualifications

    Training/Education/Certification:

     

    •  High school graduate or equivalent.

     

    Required Knowledge:

     

    •  Thorough knowledge of member services and products.
    •  Understanding of Credit Union Teller processes, bookkeeping procedures, and computer system applications.

     

    Experience Required:

    • 1-3 years experience in a full service financial institution (preferred).

     

    Skills/Abilities:

     

    • Excellent communication and public relations skills.
    • Professional appearance, dress, and attitude.
    • Strong problem solving skills.
    • Ability to operate related business equipment including 10-key, telephone, and computer.
    • Solid math and bookkeeping abilities.
  • 1 Month Ago

A
Certified Member Service Representative (Contact Center)
  • America First Credit Union
  • ROY, UT OTHER
  • ScheduleMon – Sat Flex Overview Pay Range: $14.00-$17.70 per hour Full-Time In-person training; Remote position after training This position does offer a work at home option after the completion of a ...
  • Just Posted

I
Supervisory Contact Representative (Temp NTE 1 year, MBE)
  • Internal Revenue Service
  • Ogden, UT FULL_TIME
  • Summary Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at Duties WHAT IS THE WI - WAGE AND INVESTMENT DIVISION? ...
  • 28 Days Ago

A
Call center representative
  • Ascensus
  • Ogden, UT FULL_TIME
  • Essential Functions Movement between service center roles, described above may take place to support business needs and seasonal volume, throughout the year. Training would be provided, prior to any m...
  • Just Posted

F
Call Center Representative
  • Focus Services, LLC - West
  • Roy, UT FULL_TIME
  • FOR FASTER REVIEW OF YOUR APPLICATION, PLEASE APPLY DIRECTLY AT WWW.FOCUSSERVICES.COM/CAREERS JOIN ONE OF THE LEADING COMPANIES IN THE CALL CENTER INDUSTRY! Come grow and challenge yourself with us an...
  • 1 Day Ago

B
Call Center Representative
  • Bank of Utah
  • Ogden, UT FULL_TIME
  • We are currently looking for a Full Time Call Center Representative for our branch located at 2605 Washington Blvd, Ogden, UT. Major Job Function: Primary job function is answering inbound customer se...
  • 10 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Contact Center Representative - Inbound jobs found in Logan, UT area

B
Sales and Management Intern
  • Buckle LLC
  • Logan, UT
  • Summary The Sales and Management Intern position's primary responsibility is to fulfill our mission statement, "to creat...
  • 3/27/2024 12:00:00 AM

A
FT Practice Support Specialist (Work From Home)>
  • aptihealth
  • Logan, UT
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay & benefits - As a Practice Support Specialist you'll: Answer...
  • 3/26/2024 12:00:00 AM

U
Associate Director
  • Utah State University
  • Logan, UT
  • Overview: The Associate Director of The Office of Events oversees and is responsible for the successful operation of the...
  • 3/26/2024 12:00:00 AM

A
Operations Supervisor
  • Advanced Call Center Technologies, LLC.
  • Logan, UT
  • Monday, February 19, 2024 Advanced Call Center Technologies is seeking out energetic Supervisor to join our team. We are...
  • 3/26/2024 12:00:00 AM

E
Inbound Sales Representative - $15.00/hr + Commission (Remote Idaho)
  • Extra Space Storage, Inc.
  • Logan, UT
  • At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storag...
  • 3/25/2024 12:00:00 AM

B
Call Center Representative
  • Bank of Utah
  • Ogden, UT
  • We are currently looking for a Full Time Call Center Representative for our branch located at 2605 Washington Blvd, Ogde...
  • 3/25/2024 12:00:00 AM

U
Proposal Development Specialist
  • Utah State University
  • Logan, UT
  • Overview: Utah State Universitys Caine College of the Arts (CCA) and the College of Humanities and Social Sciences (CHaS...
  • 3/25/2024 12:00:00 AM

M
Education Advocate for Call Center UTAH RESIDENTS ONLY
  • MVA Solutions LLC
  • Hyde Park, UT
  • Job Description Job Description Benefits/Perks Competitive compensation Fully paid bachelor’s and master’s degrees progr...
  • 3/24/2024 12:00:00 AM

Logan City, commonly referred to Logan, is a city in Cache County, Utah, United States. The 2010 census recorded the population was 48,174, with an estimated population of 48,997 in 2014. By 2050 the population of Logan is expected to double. Logan is the county seat of Cache County and the principal city of the Logan metropolitan area, which includes Cache County and Franklin County, Idaho. The Logan metropolitan area contained 125,442 people as of the 2010 census. and was declared by Morgan Quitno in 2005 and 2007 to be the safest in the United States in those years. Logan also is the locati...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$30,283 to $39,788
Logan, Utah area prices
were up 2.3% from a year ago