Contact Center Representative - Inbound jobs in Layton, UT

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Certified Member Service Representative (Contact Center)
  • America First Credit Union
  • OGDEN, UT OTHER
  • Schedule

    Mon – Sat Flex

    Overview

    Pay Range: $14.00-$17.70 per hour

     

    Full-Time

     

    In-person training; Remote position after training

    This position does offer a work at home option after the completion of a 90 day in-person training. The in-person training takes place at our service center in Roy, Utah.

    Remote options are currently only available for those who can complete the 90 day in-person training and then reside in one of the following states: Utah, Idaho, Nevada, New Mexico, or Arizona.

     

    Responsible for handling member service calls in a prompt and courteous manner. Resolves member questions and problems regarding account statements, loans, payments, transfers, interest rates, investment certificates and new accounts. Performs limited research functions as needed. Cross-sells Credit Union services and supports all functions within the Call Center Department.

    Responsibilities

    1. Assumes responsibility for the effective and professional performance of member service functions.

     

    a. Receives member telephone questions and concerns in a professional manner. Researches and resolves concerns promptly and professionally.

     

    b. Provides information to members on accounts, payments, interest rates, blue book estimates, loan options, savings investment programs, mortgage payments, stop payments, and credit bureau ratings, etc.

     

    c. Provides courtesy rebates requested by Branches or members, within limits.

     

    2. Assumes responsibility for establishing and maintaining effective, professional business relations with members.

     

    a. Receives member calls, questions, and complaints. Resolves member requests and questions promptly and courteously.

     

    b. Keeps members informed of Credit Union services and policies.

     

    c. Maintains and projects the Credit Union's quality reputation.

     

    3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management.

     

    a. Assists area personnel as needed.

     

    b. Communicates with area personnel and Management regarding activities and significant problems.

     

    c. Completes required stats and records accurately and promptly.

     

    d. Attends and participates in meetings as required.

     

    4. Assumes responsibility for related duties as required or assigned.

     

    a. Actively and professionally cross-sells Credit Union products and services.

     

    b. Keeps work area clean and well-maintained.

     

    c. Assists area personnel as necessary.

     

    #IND21

    Qualifications

    Training/Education/Certification:

     

    •  High school graduate or equivalent.

     

    Required Knowledge:

     

    •  Thorough knowledge of member services and products.
    •  Understanding of Credit Union Teller processes, bookkeeping procedures, and computer system applications.

     

    Experience Required:

    • 1-3 years experience in a full service financial institution (preferred).

     

    Skills/Abilities:

     

    • Excellent communication and public relations skills.
    • Professional appearance, dress, and attitude.
    • Strong problem solving skills.
    • Ability to operate related business equipment including 10-key, telephone, and computer.
    • Solid math and bookkeeping abilities.
  • 1 Month Ago

A
Certified Member Service Representative (Contact Center)
  • America First Credit Union
  • ROY, UT OTHER
  • ScheduleMon – Sat Flex Overview Pay Range: $14.00-$17.70 per hour Full-Time In-person training; Remote position after training This position does offer a work at home option after the completion of a ...
  • 2 Months Ago

I
Supervisory Contact Representative (Temp NTE 1 year, MBE)
  • Internal Revenue Service
  • Ogden, UT FULL_TIME
  • Summary Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at Duties WHAT IS THE WI - WAGE AND INVESTMENT DIVISION? ...
  • 28 Days Ago

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Call center representative
  • Ascensus
  • Ogden, UT FULL_TIME
  • Essential Functions Movement between service center roles, described above may take place to support business needs and seasonal volume, throughout the year. Training would be provided, prior to any m...
  • Just Posted

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Call Center Representative
  • Focus Services, LLC - West
  • Roy, UT FULL_TIME
  • FOR FASTER REVIEW OF YOUR APPLICATION, PLEASE APPLY DIRECTLY AT WWW.FOCUSSERVICES.COM/CAREERS JOIN ONE OF THE LEADING COMPANIES IN THE CALL CENTER INDUSTRY! Come grow and challenge yourself with us an...
  • 1 Day Ago

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Call Center Representative
  • Bank of Utah
  • Ogden, UT FULL_TIME
  • We are currently looking for a Full Time Call Center Representative for our branch located at 2605 Washington Blvd, Ogden, UT. Major Job Function: Primary job function is answering inbound customer se...
  • 10 Days Ago

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0 Contact Center Representative - Inbound jobs found in Layton, UT area

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***Client Service Advisor | Remote in Utah***
  • Vaco
  • Salt Lake City, UT
  • Job Title: Client Service Advisor Location: Remote in Utah Duration: 12-months Contract (Possible extension/conversion) ...
  • 3/28/2024 12:00:00 AM

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Licensed Property & Casualty Insurance, Customer Service Rep (Hybrid)
  • Brewster Insurance Group - American Family Insurance
  • Salt Lake City, UT
  • Job Description Job Description Customer Service Representative, Property & Casualty PL Insurance (Hybrid/Remote Option)...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Salt Lake City, UT
  • Abacus CPAs
  • Salt Lake City, UT
  • Job Description Job Description Our firm is growing at an incredible rate, and we want employees who share our commitmen...
  • 3/27/2024 12:00:00 AM

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Patient Representative
  • HCA
  • Clearfield, UT
  • This position is incentive eligible. Introduction Are you passionate about the patient experience? At HCA Healthcare, we...
  • 3/25/2024 12:00:00 AM

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Call Center Representative
  • Bank of Utah
  • Ogden, UT
  • We are currently looking for a Full Time Call Center Representative for our branch located at 2605 Washington Blvd, Ogde...
  • 3/25/2024 12:00:00 AM

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Customer Service Specialist
  • Adapt Health LLC
  • Salt Lake City, UT
  • AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services...
  • 3/25/2024 12:00:00 AM

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Part-Time Customer Service Representative I
  • Utah Retirement Systems
  • Salt Lake City, UT
  • About The Company: PEHP Health & Benefits is a division of the Utah Retirement Systems that proudly serves Utahs public ...
  • 3/25/2024 12:00:00 AM

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Customer Product Support - Hybrid/Remote
  • Generac Power Systems
  • Salt Lake City, UT
  • *This position offers remote and hybrid capabilities following a minimum of 90 days in office and is contingent upon you...
  • 3/25/2024 12:00:00 AM

Layton is a city in Davis County, Utah, United States. It is part of the Ogden-Clearfield Metropolitan Statistical Area. As of the 2010 census, the city had a population of 67,311, rising to an estimated 78,797 by 2018. Layton is the most populous city in Davis County and the ninth most populous in Utah. Layton has direct access to Salt Lake City, Ogden, Salt Lake City International Airport, Antelope Island, and the FrontRunner commuter rail. Layton City is a leader in economic development for the region, with immediate adjacency to Hill Air Force Base, a large hospitality district (1,000+ hot...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$30,599 to $40,203
Layton, Utah area prices
were up 2.3% from a year ago