Contact Center Representative - Inbound jobs in Lancaster, PA

Description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? We are seeking a dedicated and experienced Customer Service Representative to join our team in an inbound call-center type environment. The ideal candidate will have a consistent work history and possess proven experience in an inbound call-center setting.

Customer Service & Inbound Call-Center Experience Required.

Your primary responsibilities will include handling incoming customer inquiries, resolving issues, and ensuring customer satisfaction. This position offers long-term employment opportunities for individuals committed to excellence and growth.

Essential Responsibilities 

• Answer inbound phone calls in a call center environment from customers and provide assistance.
• Maintain proper documentation to record customer service activity.
• Provide regular updates to customers, which may include providing difficult information to customers with confidence and deescalate situations while on the phone.
• Record returns, process replacement orders and file shipping claims as needed.
• Contact vendors via phone and/or email for return authorizations, invoices and credits while keeping proper documentation of contact with vendors.
• Contact customers regarding return issues, payment of open invoices or collections issues.
• Complete additional documentation and specialty project as directed by supervisor.
• Assist other team members as needed or when directed by supervisor.
• Work in harmony with all other team members and departments on a regular basis.
• Other duties and project, as assigned.

Requirements

•   High School Diploma or GED is required, bachelor’s degree in communications or related field is preferred. 
• At least 3 years’ experience in customer service is required.
• At least 2 years' experience in an inbound call-center environment, required.
• Must be able to work 45 hours per week between the hours of 9am and 6:30pm. 
• Have excellent communications skills, both written and verbal, as well as excellent follow-up communication with customers and/or vendors.
• Be able to stay organized while handling multiple customer service issues.
• Have reliable transportation to and from work.
• Need to be proficient with Office applications including (Word, Excel, Outlook email, web applications) and have an ability to learn new applications.
• Must be able to concentrate and satisfactorily communicate in a call center environment with more than 15-20 other team members.
• Must be able to work independently and make decisions.
• Regularly required to remain in a stationary seated position for extended periods of time, spend regular hours in from of a computer screen and use a headset while on calls.
• Must be able to pass a pre-employment drug test and background check. 

Why Kleen-Rite?

• Family Owned and Operated for over 60 years!
• Monday through Friday only! 
• Weekly direct deposit.
• Robust Retirement Plan with combined average of 10% employer contribution to your retirement!
• Medical, Dental, Vision & Other Insurance available for Eligible Employees.
• Employer-paid life insurance policy.
• Employee referral program

ABOUT KLEEN-RITE CORP.

Kleen-Rite Corp is a leading car wash wholesale supplier, dedicated to providing exceptional products/services and outstanding customer experiences. We are currently seeking a professional, dependable, and reliable individual to join our team as a Customer Service Representative in our Columbia, PA office. The ideal candidate will have tenacity and desire to build a career in the customer service field, while being a Solutions Provider within the team. This position has the potential for advancement opportunities. 

Kleen-Rite Corp. is an Equal Opportunity Employer.

As a Customer Service Representative, you will play a vital role in delivering top-notch, best-in-class customer service and maintaining positive relationships with our valued customers. Join our team and be part of a company that values professionalism, dependability, and reliability while providing rewarding career growth opportunities in the customer service field.