Contact Center Representative - Inbound jobs in Lakewood, OH

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Member Contact Center Representative
  • Firefighters Community Credit Union
  • Cleveland, OH FULL_TIME
  • Our Opportunity

    We're hiring a full-time Member Contact Center Representative to join our growing team! This position is located at our Member Contact Center on St. Clair Ave, Cleveland, OH, 44114. Ideal candidate will qualify for a $500.00 sign-on bonus*.


    Who We Are

    At Firefighters Community Credit Union, we believe people are far more than just their credit score. We pride ourselves on offering a warm, family environment while providing tools to make managing finances hassle-free. Our members truly make a difference: their deposits fund other member loans, and those loans help to keep both our rates and fees low. Every dollar of profit FFCCU makes is reinvested into the credit union and the community. FFCCU's foundation is local people making an impact on the lives of individuals and our community. We are people helping people.


    Who You Are:

    Our ideal candidate thrives on providing exceptional member service via phone, email and online chat from a non-member facing call center environment. We're looking for individuals with a desire to respond to member financial inquiries; uncover opportunities and recommend appropriate financial solutions to help maintain the member's relationship with the credit union. Good credit is important to us, as we are a financial institution.


    Responsibilities:

    • Assist members with service requests and provide solutions on a variety of financial accounts.
    • Identify opportunities and recommend solutions that will benefit the member
    • Answer member questions and provide solutions.
    • Identify sales opportunities, based on member's needs
    • Follow up with new members
    • Efficiency, accuracy, and professionalism are vital for this position.

    Other

    • Physical requirements include moving frequently and regularly using wrists, hands, and or fingers; speaking clearly, hearing and understanding; Ability to sit for extended periods; visual acuity necessary to prepare or inspect documents; should be able to exert up to 10 lbs. of force occasionally.

    *Sign-on bonus available for new teammates who start with the company beginning June 1, 2021, for a limited time only. A sign-on bonus of $500, which is subject to tax, will be paid to during the pay period following 90 days of employment. The teammate must complete a full 90 days of employment in order to be eligible.


    AA/EOE

  • 2 Days Ago

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Inbound Call Center Representative (FT)
  • AreaTemps-Inc.
  • Mentor, OH FULL_TIME
  • Inbound Call Center Representative - 2 needed01 - 171283 nwA contractor is seeking Inbound Call Center Representatives for full-time positions. Work hours are Monday through Friday from 8 a.m. to 5 p....
  • 24 Days Ago

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Inbound Call Center Representative - 2 needed
  • AreaTemps-Inc.
  • Mentor, OH FULL_TIME
  • 01 169396 nwA contractor is seeking Inbound Call Center Representatives for full-time positions. Work hours are Monday through Friday from 8:30 a.m. to 5 p.m. Responsibilities:Answer phone calls from ...
  • 2 Days Ago

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Remote Inbound Call Center Representative (FT)
  • AreaTemps-Inc.
  • Westlake, OH FULL_TIME
  • 01 - 170993 nwA medical collection company is seeking Local Inbound Call Center Representatives. You will train in Westlake for a couple weeks and then you can work remotely. Work hours are Monday thr...
  • 15 Days Ago

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Contact center associate
  • WesBanco Bank Inc.
  • Independence, OH FULL_TIME
  • Job Title - Department Customer Service Associate - Contact Center Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location...
  • 26 Days Ago

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Sleep Contact Center, CSR
  • Medical Service Company
  • Cleveland, OH FULL_TIME
  • MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years! MSC is an 12-Time recipient of the prestigious NorthCoas...
  • 13 Days Ago

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0 Contact Center Representative - Inbound jobs found in Lakewood, OH area

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Client Service Associate - Hybrid Remote
  • Clearstead Advisors LLC
  • Cleveland, OH
  • We are seeking a Client Service Associate at our downtown Cleveland, Ohio wealth management firm. This position will sup...
  • 3/29/2024 12:00:00 AM

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***Client Service Advisor | Remote in Utah***
  • Vaco
  • Cleveland, OH
  • Job Title: Client Service Advisor Location: Remote in Utah Duration: 12-months Contract (Possible extension/conversion) ...
  • 3/28/2024 12:00:00 AM

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Floor Lead - (Sur La Table)
  • CSC Generation
  • Beachwood, OH
  • With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection ...
  • 3/28/2024 12:00:00 AM

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Membership Billing Rep - TPA
  • Medical Mutual of Ohio
  • Cleveland, OH
  • The Membership Billing Representative - TPA position allows you the flexibility to work at home as long as you reside wi...
  • 3/28/2024 12:00:00 AM

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Service Center Associate - (Remote Call Center)
  • Nesco Resource
  • Independence, OH
  • Description: CANDIDATES MUST LIVE BE WITHIN 150 MILES OF CLEVELAND, OH THERE IS A FIRM TRAINING START DATE 11/14/2022 Tr...
  • 3/28/2024 12:00:00 AM

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Call Center Team Lead
  • Amsdell Companies
  • Cleveland, OH
  • Job Description Job Description Cleveland Based Amsdell Companies/Compass Self-Storage is a growing self-storage company...
  • 3/27/2024 12:00:00 AM

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PT Customer Service Representative
  • The Cleveland Orchestra
  • Cleveland, OH
  • **Position:** PT Customer Service Representative **Location:** Cleveland, OH **Job Id:** 198 **# of Openings:** 1 The Or...
  • 3/26/2024 12:00:00 AM

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Customer Product Support - Hybrid/Remote
  • Generac Power Systems
  • Cleveland, OH
  • *This position offers remote and hybrid capabilities following a minimum of 90 days in office and is contingent upon you...
  • 3/25/2024 12:00:00 AM

Lakewood is a city in Cuyahoga County, Ohio, United States. It is part of the Greater Cleveland Metropolitan Area, and borders the city of Cleveland. The population was 52,131 at the 2010 United States Census, making it the third largest city in Cuyahoga County, behind Cleveland (396,815) and Parma (81,601). Lakewood, one of Cleveland's inner-ring suburbs, borders the western part of the city of Cleveland. Lakewood's population density is the highest of any city in Ohio and is roughly comparable to that of Washington, DC. Lakewood is located at 41°28′51″N 81°48′1″W / 41.48083°N 81.80028°W /...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$32,728 to $43,000
Lakewood, Ohio area prices
were up 1.6% from a year ago